Professional osTicket to Jira Service Management data migration services
Encoded conversations, secured servers, advanced authorization methods
Automated method, don't have downtime, no workflow pauses
Flexible charging to ensure a feature + charge balance
Clients among many niches pick us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your transmit by assessing Source records, workflows, and apps. Review data filtering and field matching to the Target. Develop a transfer plan, featuring the timeline and support reps training.
Security and Compliance Review
Verify data adheres to security standards. Set permissions and access settings to secure the movement.
Migration
Data Mapping and Customization
Align records fields between your Source and Target. Select pre-built custom capabilities from the list or discuss specific tailored adjustments for the data transition.
Demo Migration
Perform a test Demo to view how the migration tool functions. Verify results and adapt settings as necessary.
Data Verification
Ensure all moved data in the Target is accurate, fully captured, and appropriately formatted.
Full Data Migration
Replicate all selected data, including tickets, contacts, attachments, and correlated information.
Delta Migration
Catch any new or updated data that changed at the time of the Full data transition.
Interval Migration*
Data transition can be paused and continued to fit your timeline, with zero interruption. You can pause up to five times for a duration of five days each, coordinated by our sales squad during work hours.
Post-Migration Phase
Go Live
Deploy the Target for all reps. Decommission the Source if needed and protect data backups.
What Data Can You Import from osTicket to Jira Service Management ?
With Help Desk Migration service, you can without difficulty migrate big portions of differing data entities to or from osTicket to Jira Service Management. Here’s the set of records you can import implementing automated service without extra assistance from tech support team.
Do you have certain osTicket to Jira Service Management import or export needs?
Let us know you need a customized data migration.
| osTicket entities | Jira Service Management entities | |
|---|---|---|
| Help desk | ||
| Agents | Users | |
| Organizations | Organizations | |
| Users | Customers | |
| Tickets | Issues | |
| Knowledge Base | ||
| Categories | Categories | |
| Folders | Folders | |
| FAQs | Contents | |
Why transfer with Help Desk Migration?
No downtime
Migrate records seamlessly - keep workflows efficient and support customers without delays.Increased efficiency
Easily transfer data and map default and personalized fields with the automated Migration Wizard.Organized ticket transmiting
The Migration Wizard transfers tickets and all associated records, keeping the data structure consistent on the Target.Personalized support
Our support reps is available to assist you via chat, email, or phone.Thorough import strategy
Managers will develop a clear plan for data import, ensuring a seamless process and protected records.Custom options available
Choose pre-built options or request customization, and we'll make sure your data is accurate.
How Does osTicket to Jira Service Management Data Migration Work?
Our automated migration service allows you export and import data in a few simple actions. If you’re trying to organize a complex data structure, feel free to select our tailored approach. We’re in place to satisfy your unique requirements.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Improve Your osTicket to Jira Service Management Migrate
with These Functions
Convey a seamless data transmition experience that reconciles your business needs. The Help Desk Migration service provides features to aid you to achieve your help desk data transfer in the automated and secure route.
Omit attachments
Does your targeted help desk system deliver limited data storage? Omit attachments, especially if your historical data drop none of its value without them. The migration time will go down significantly.
Create a new tag to the exported tickets
Are you going to use a existing platform during data export? To reduce mistakes, add extra tags to the imported tickets to separate them from the existing ones.
Migrate inline images as attachments
Don’t want to leave behind images embedded into the tickets? You can export and import them to the new help desk platform as attachments.
Check out our Demo with custom records by migrating 20 entities
If you require to look at how handpicked entities look like in the desired help desk platform, schedule this free custom Demo and hand-pick 20 entities for a export.
Import newest data first
Opt for this feature to move your newest records in a chronological order, from newest to oldest. This automated option is applicable to Full Migrations.
Focus on your crucial business. We'll do the heavy lifting
Our automated migration tool provides a powerful solution, whether you’re migrating your customer support operations from osTicket to Jira Service Management. With just a couple of clicks, your support service platform will be up and running on a new platform — no need to suffer any stoppage!
Data import with security standards
The Migration Wizard will take care of your data security during all phases of the migration process. To assure the maximum guard of your records whether they are in migration or at rest, we implement valid procedures. These contain handling approved security scans, retaining our servers safe, obeying different commands, and more.
Choose the migration tool that customers love
With multiple efficient data migrations under our belt, Help Desk migration service has gained plenty of service-related awards and gratifying reviews. And our striving towards excellence does not finish there. We go to refine our app and move forward novel functioning to include measures for ensuring we’re including all your data import inquirements.
Use easy mapping to handle your most complex needs
Spare yourself the enduring work of adding not included record types or help desk data at the time of osTicket to Jira Service Management migration. Help Desk Migration service lets you map fields and adapt your data import and export. This will keep the starting structure of your records simply on your side.
Select a suitable time for data migration
Select the most suitable time to set up the help desk data migration operation. Begin by importing historical data and later move ahead to the Delta migration function to move your during migration changed tickets. Then, relax and allow our importing tool make the rest.
Communicate our proficient support representatives
Don't fret about fighting issues while performing your Supported Platform data import. Allow Help Desk Migration support agents inspect your task. With plenty of well-done data migration familiarity, they can find an answer to any challenge associated with your help desk migration or even arrange guidance along the entire data migration.
Your Help Desk Data Import is the Whole Way Through
Employing Help Desk Migration service, you’ll never have to worry about security of critical records. We commit to the fresh recommendations, make regular updates, and unfailingly test all systems.
We enforce a strict 2FA authentication policy
Help Desk Migration Wizard uses 2FA authentication. Moreover, only your company representatives with admin access rights can import your osTicket records. Together, these security measures prevent the dangers of data leakage.
3-level data safety
Help Desk Migration delivers 3 layers of data safety. At the physical layer, we defense our data hosting equipment from logical and physical attacks. At the application layer, we cease any unsanctioned log in to your business records on our service. And, last but not least, on the network layer, we secure our networks from cyber harm.
Compliance with security principles
We take care of your records based on all integral security levels. Help Desk Migration possesses an extensive set of compliance, and we continue enlarging it. At the moment, we are compliant with GDPR, CCPA, HIPAA, PCI (Level 1), and other data security standards.
What is the cost of your osTicket to Jira Service Management data migration?
And now to the burning question. How much will it cost to switch from osTicket to Jira Service Management? The cost will largely depend on the records volume you want to migrate, the complexity of your requirements, and the options you’ll use or custom work you’ll ask for. Start a Free Demo to check the Migration Wizard work and find out how much your data switch will cost.
Run a Demo to get the priceReviews encourages us advance our service: Few words from Help Desk Migration customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Complete osTicket to Jira Service Management Import in Several Clicks
Migrate your data from osTicket to Jira Service Management smoothly and with no disarranging your ultimate goal of resolving your customers’ matters.
Find out more guides about data import and export
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