Reliable Oracle Service Cloud (RightNow) to Jira Service Management data migration service
Encoded conversations, secured servers, newest authorization mechanisms
Automated method, never get time-out, reduced workflow breaks
Bargain charging to deliver a feature + cost balance
Businesses among many areas select us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your replication by evaluating Source data, operations, and apps. Examine data filtering and field mapping to the Target. Make a movement scenario, involving the schedule and reps coaching.
Security and Compliance Review
Make sure data adheres to security protocols. Establish permissions and access controls to secure the replication.
Migration
Data Mapping and Customization
Match records fields amid the Source and Target. Define pre-built custom features from the list or request specific personalization for the data replication.
Demo Migration
Carry out a test Demo to understand how the movement service performs. Spot outcomes and adjust mapping as required.
Data Verification
Review all replicated records in the Target is correct, complete, and appropriately organized.
Full Data Migration
Replicate all chosen records, covering tickets, contacts, attachments, and correlated information.
Delta Migration
Catch any fresh or updated records that changed during the Full data transition.
Interval Migration*
Data transition can be halted and continued to suit your schedule, with zero interruption. You can halt up to five instances for five days each, coordinated by our sales team during business hours.
Post-Migration Phase
Go Live
Present the Target for all support reps. Disable the Source if needed and secure data backups.
What Data Can You Migrate from Oracle Service Cloud (RightNow) to Jira Service Management ?
With Help Desk Migration service, you can conveniently migrate solid piles of varying records types to or from Oracle Service Cloud (RightNow) to Jira Service Management. Check out the parameters of record types you can import or export making use of automated tool without any assistance from tech support agents.
Do you require exclusive Oracle Service Cloud (RightNow) to Jira Service Management import or export requirements?
Drop us a line for a customized data migration.
| Oracle Service Cloud (RightNow) entities | Jira Service Management entities | |
|---|---|---|
| Help desk | ||
| Accounts | Users | |
| Organizations | Organizations | |
| Contacts | Customers | |
| Incidents | Issues | |
| Knowledge Base | ||
| Top-level categories | Categories | |
| Categories | Folders | |
| Articles | Contents | |
Why transfer with Help Desk Migration?
No downtime
Shift records without disruption - maintain workflows efficient and support customers effectively.Increased efficiency
Quickly transfer data and configure default and custom fields with the automated Migration Wizard.Seamless ticket movement
The Migration Wizard migrates tickets and all associated data, maintaining the data structure consistent on the Target.Expert support
Our support crew is set to guide you through chat, email, or phone.Effective replication strategy
Managers will develop a detailed plan for data import, guaranteeing a smooth process and reliable records.Custom options available
Pick automated options or ask for customization, and we'll make sure your data is accurate.
How Oracle Service Cloud (RightNow) to Jira Service Management Data Migration Goes
Our automated migration app allows you import and export records in five simple actions. However, if you have unique needs or a special data structure, feel free to go with a custom method.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Improve Your Oracle Service Cloud (RightNow) to Jira Service Management Migrate
with These Features
Acquire a seamless data transmition experience that matches your company’s objectives. The Help Desk Migration service delivers features to facilitate you to accomplish your customer service data import in the secure and automated manner.
Leave behind attachments
Does your targeted help desk platform offer definite data storage? Leave behind attachments, particularly if your current support data loses none of its value without them. The data import time will cut down considerably.
Apply a additional tag to the exported tickets
Are you going to work a source help desk platform during data migration? To get rid of disorder, apply extra tags to the imported tickets to mark out them from the left ones.
Take advantage of the attachment option to Import inline images
Don’t want to lose images embedded into the tickets? You can migrate them to the desired customer service tool as attachments.
Demo with custom data: Handpick 20 entities for import
Don't waste your time on doubts. Ensure you understand totally what the entities look like at the end of you’ve moved them. Our Demo with custom data allows you select 20 entities for a test export.
Move newest data first
Select this feature to import your most recent records in a chronological flow, from newest to oldest. This automated feature is applicable to Full Migrations.
Don’t let data migration to throw off you from your work
Whether you’re migrating from Oracle Service Cloud (RightNow) to Jira Service Management, use our automated migration solution. It will help you to migrate all your data to a chosen help desk system in just a couple of clicks. Thus, you will be able to have your import accomplished quickly without putting important projects without putting it off.
Data import with security standards
The Migration Wizard will includes measure for ensuring your data security during all phases of the migration process. We provide highest customer service records protection incorporating tried practices, containing regulatory compliance, accepted server maintenance, and constant security examinations.
Go with the migration tool that clients love
Lots of outstanding data imports and countless awards and favorable feedback can vouch for the excellence of our migration service. And our aim for high standard does not terminate there. Going back to our mission is to encompass nearly all of your migration inquirements, we continue improving our app and often increase it with useful capacity.
Benefit from straightforward mapping to handle all your needs
Help Desk Migration solution will spare you from copypasting data entities or adding not included fields throughout Oracle Service Cloud (RightNow) to Jira Service Management migration. So you can map regular and custom-made fields, apart from that tailor your data import and export right away our tool. You get to preserve the structure of your business data with minimal effort.
Select a suitable time for data import
Select the most suitable time to start the help desk migration process. Moreover, our Delta opportunity will allow you to export the most recently updated data once the historical customer support data was exported. Then, relax and allow our Migration Wizard make the rest.
Communicate our reliable support pros
Are you encountering issues with your Supported Platform data migration? Greenlight Help Desk Migration customer service pros look at your problem. With plenty of expertise importing data, Help Desk Migration team are well-qualified to guarantee a successful import of your data.
Your Help Desk Data Migration is the Whole Way Through
With Help Desk Migration solution, don't worry about security of business records. We frequently analyse all servers and make improvements, so that your data is safe based on the latest requirements.
We employ a strict two-factor access policy
Help Desk Migration Wizard applies two-factor access. On top of that, only your agents with admin access rights can migrate your Oracle Service Cloud (RightNow) information. With these safety features in order, you don't worry about data leakage.
Three-layer business data protection
We ensure three layers of business records security: physical (we secure our data hosting equipment against physical and logical attacks), network (we protect our networks against digital attacks), and application (we take care of your data within our data importing solution from unlawful access).
Meet industry-standard levels
Help Desk Migration accomplishes to top security principles, ensuring utmost greatest safety for your records. We are compliant with HIPAA, CCPA, PCI DSS Level 1, GDPR, and other critical data security fundamentals. And our broad compliance list keeps getting extended.
What is the cost of your Oracle Service Cloud (RightNow) to Jira Service Management data migration?
And now to the burning question. How much will it cost to switch from Oracle Service Cloud (RightNow) to Jira Service Management? The cost will mostly depend on the data volume you want to transfer, the complexity of your requirements, and the features you’ll choose or customizations you’ll request. Set a Free Demo to check the Migration Wizard performance and figure out how much your data switch will cost.
Run a Demo to get the priceReviews encourages us improve our service: Some words from Help Desk Migration clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Packed Oracle Service Cloud (RightNow) to Jira Service Management Import in Several Clicks
Import your business data from Oracle Service Cloud (RightNow) to Jira Service Management easily and with no disturbing your highest goal of putting right your clients’ inquiries.
Find out more helpful insights about data import and export
Willing to know more about help desk records migration and support service advancement? Check out our blog.
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