Live Agent to Freshservice data migration done easily
Encoded dialogues, secured servers, advanced authorization mechanisms
Automated approach, no operations time-out, avoiding any workflow drops
Reasonable pricing to deliver a feature + cost balance
Clients across many verticals prefer us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Begin your transition by evaluating Source data, operations, and integrations. Review data cleaning and field mapping to the Target. Develop a transfer scenario, including the outline and customer service reps coaching.
Security and Compliance Review
Verify data complies with security protocols. Grant permissions and access controls to protect the migration.
Migration
Data Mapping and Customization
Align data fields amid the Source and Target. Define automated custom options from the set or request distinct customization for the data migration.
Demo Migration
Start a free trial Demo to understand how the movement service operates. Review outcomes and change settings as needed.
Data Verification
Confirm all transmitted records in the Target is genuine, complete, and properly formatted.
Full Data Migration
Shift all required records, including tickets, contacts, attachments, and related data.
Delta Migration
Net any newest or updated records that changed during the Full data migration.
Interval Migration*
Data replication can be interrupted and continued to suit your outline, with no downtime. You can pause up to five instances for five days each, adjusted by our sales squad during operating hours.
Post-Migration Phase
Go Live
Deploy the Target for all customer service agents. Disable the Source if needed and preserve data backups.
What Sorts of Entities Can You Import from Live Agent to Freshservice ?
With Help Desk Migration tool, you can conveniently migrate solid amount of various records entities to or from Live Agent to Freshservice. Here’s the selection of record types you can migrate using automation service without any assistance from tech support team.
Do you want distinguishing Live Agent to Freshservice import or export demands?
Let us know about a customized data import.
| Live Agent entities | Freshservice entities | |
|---|---|---|
| Help desk | ||
| Departments | Groups | |
| Agents | Agents | |
| Companies | Departments | |
| Contacts | Requesters | |
| Tickets | Tickets | |
| Knowledge Base | ||
| Category | Categories | |
| Folder | Folders | |
| Article | Articles | |
Why transmit with Help Desk Migration?
Without downtime
Move data without disruption - preserve workflows running smoothly and support customers effectively.Increased efficiency
Easily shift data and configure default and tailored fields with the automated Migration Wizard.Organized ticket migration
The Migration Wizard imports tickets and all connected data, ensuring the data structure intact on the Target.Personalized support
Our support reps is equipped to guide you using chat, email, or phone.Thorough movement strategy
Our migration experts will establish a detailed plan for data import, providing a smooth process and safe data.Flexible customizations
Opt for pre-designed options or ask for customization, and we'll ensure your data is accurate.
How Live Agent to Freshservice Data Migration Flows
You can perform records import in five simple moves, applying our automated migration tool. If you’re trying to organize a elaborate data structure, feel free to select our custom mode. We’re ready to comply with your distinct needs.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Elevate Your Live Agent to Freshservice Import
with These Features
Receive a smooth data transmition experience that matches your company’s preferences. The Help Desk Migration service offers functionalities to handle you to achieve your help desk data movement in the most suitable way.
Omit attachments
Does your future help desk solution offer small data storage? Bypass attachments, especially if your current support data doesn’t suffer a loss of its value without them. The migration time will go down significantly.
Create a extra tag to the exported tickets
Choose extra tags to the imported tickets — just like that, you won’t mix up them with those remaining. You may further sort the tickets by assigning tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Apply the attachment feature to Import inline images
Export the images embedded into tickets as attachments. The data export time might take more time, but the images will never disappear along with the current a new customer service tool.
Demo with custom data: Choose 20 entities for export
Don't waste your time on guessing. Make certain you understand exactly what the entities will look like after you’ve moved them. Help Desk Migration’s Demo with custom data lets you appoint 20 entities for a test migration.
Import newest records first
Opt for this castomization to import your newest records in a chronological order, from newest to oldest. The capability applies exclusively to Full Migration.
Don’t let data migration to lead away you from your business
Whether you’re importing from Live Agent to Freshservice, apply our automated migration service. It will permit you to import or export all your data to a chosen platform in just a few clicks. Thus, you can get your import completed quickly without putting pivotal projects on the shelf.
Data import and export meets security standards
Our Migration Wizard ensures your business data is secure throughout the migration process. We present maximum customer support data guard using tested procedures, containing regulatory compliance, accepted server maintenance, and regular security analysis.
Select the migration app that clients love
With multiple outstanding migrations performed by us, our migration service has earned many service-connected awards and inspiring reviews. Moreover, we grow our functions. As long as our calling is to involve all your import and export needs, we remain growing our tool and constantly increase it with neat features.
Use clear mapping to handle all your needs
Help Desk Migration app will spare you from copypasting data entities or setting missing data types along Live Agent to Freshservice migration. So you can map standard and custom ticket fields, apart from that modify your data import and export right away our migration service. You preserve the structure of your business data with minimum work.
Pick a appropriate time for data import
Start by the help desk data migration anytime it fits into your workflow. Additionally, our Delta migration option will allow you to migrate the during migration changed records after the historical records was exported. Then, relax and allow our platform do the rest.
Work with a support representatives you can fully depend on
Don’t worry about experiencing challenges just as doing your Supported Platform migration. Greenlight our customer support representatives inspect your obstacle. With plenty of involvement importing data, our experts are well-prepared to guarantee a successful migration of your records.
Your Help Desk Data Migration is Secured at Each and Every Phase
Using Help Desk Migration service, you’ll never have to worry about security of valuable data. We properly scan all servers and make improvements, so that your data is secured matching to the latest requirements.
We enforce a rigid two-factor access policy
Our Migration Wizard shields your business data from illegal accessing with 2FA authentication. Additionally, your business reps can only import from Live Agent data if they possess admin rights. With these security features in place, you don't worry about data leak.
We employ 3-layer
We deliver three levels of records protection: physical (we secure our data hosting equipment against physical and logical breach), network (we take care of our networks against cyber attacks), and app (we take care of your data within our data migration solution from unlawful access).
We fulfill protection principles
Help Desk Migration service fulfills to top security levels, providing maximum protection for your records. We are compatible with HIPAA, CCPA, PCI DSS Level 1, GDPR, and other critical data protection standards. And our extensive compliance list continues getting large.
What is the cost of your Live Agent to Freshservice data migration?
And now to the burning question. How much will it cost to switch from Live Agent to Freshservice? The price will mostly depend on the business data volume you need to migrate, the complexity of your specifications, and the options you’ll use or custom work you’ll inquire. Run a Free Demo to test the Migration Wizard performance and find out how much your data switch will cost.
Run a Demo to get the priceReviews motivates us improve our service: Several thoughts from our clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Find out the way to prepare for Freshservice data migration
Prepare for Freshservice data migration by checking an in-depth step-by-step guide
Complete Live Agent to Freshservice Migration in Several Clicks
Migrate your data from Live Agent to Freshservice conveniently with no confusing from what actually matters — dealing with your customers’ requests. Our tool handles all the work behind the scenes when you simply enjoy respond to your clients tickets your chosen platform.
Get more information about data import and export
Want to learn more? Our blog is constantly updating information on customer service enhancement and help desk data import. Check it out!
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