Intercom to Freshdesk data migration done automatedly
Encrypted conversations, safe servers, modern authorization mechanisms
Automated method, don't have time-out, reduced workflow drops
Bargain charging to deliver an opportunity + cost balance
We’ve achieved the trust of customers among areas
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your transmit by evaluating Source data, operations, and apps. Evaluate data filtering and field alignment to the Target. Produce a movement plan, that encompasses the outline and user training.
Security and Compliance Review
Confirm data adheres to security protocols. Establish permissions and access controls to secure the transfer.
Migration
Data Mapping and Customization
Connect records fields amid the Source and Target. Choose pre-built custom options from the list or ask for certain tailoring for the record transmit.
Demo Migration
Do a test Demo to check how the replication service operates. Check results and modify mapping as you wish.
Data Verification
Review all moved records in the Target is correct, complete, and appropriately structured.
Full Data Migration
Move all selected records, encompassing tickets, contacts, attachments, and related information.
Delta Migration
Catch any new or updated records that tweaked during the Full data transfer.
Interval Migration*
Data transfer can be paused and restarted to cohere your outline, with zero interruption. You can stop up to five times for five days per pause, managed by our sales team during business hours.
Post-Migration Phase
Go Live
Roll out the Target for all reps. Disable the Source if required and protect data backups.
What Types of Data Can You Import from Intercom to Freshdesk ?
With our Migration service, you can smoothly import and export large amount of varied data entities to or from Intercom to Freshdesk. Inspect the list of records you can import or export using automated tool by yourself from tech representatives.
Do you require exclusive Intercom to Freshdesk import requirements?
Let us know about a nonstandard data import.
| Intercom objects | Freshdesk objects | |
|---|---|---|
| Help desk | ||
| Teams | Groups | |
| Admins | Agents | |
| Companies | Companies | |
| Users and leads | Contacts | |
| Conversations | Tickets | |
| Knowledge Base | ||
| Collections | Categories | |
| Sections | Folders | |
| Articles | Articles | |
Why transfer with Help Desk Migration?
No downtime
Shift records smoothly - maintain workflows running smoothly and serve customers continuously.Enhanced efficiency
Seamlessly transfer data and configure predefined and tailored fields with the out-of-box Migration Wizard.Easy ticket transmiting
The Migration Wizard moves tickets and all associated data, maintaining the data structure intact on the Target.Always here for you
Our support agents is available to navigate you through chat, email, or phone.Detailed import framework
Managers will develop a detailed plan for data import, guaranteeing a smooth process and safe data.Custom options available
Pick pre-built options or ask for specific adjustments, and we'll ensure your data is preserved.
How Intercom to Freshdesk Data Migration Runs
Our automated migration solution allows you import and export records in five simple actions. If you’re trying to organize a complex data structure, feel free to go with our tailored route. We’re in place to comply with your distinct requirements.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Enhance Your Intercom to Freshdesk Migrate
with These Functionalities
Use a seamless data transfer experience that aligns your company’s preferences. The Help Desk Migration service offers features to empower you to accomplish your customer service records transmitting in the most suitable approach.
Import content translations
Move your multilingual help center to your target help desk app effortlessly! Apply our “Migrate content translations” option and import translated language versions of each article automatedly.
Bypass attachments
Does your destination help desk system present definite data storage? Bypass attachments, specially if your existing customer support records drop none of its value without them. The data import time will shorten remarkably.
Choose a new tag to the imported tickets
Apply tags to the moved tickets — like so, you won’t mess them with those existing. You may further group the tickets by adding tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Demo with custom data: Pick 20 entities for import
Avoid any guessing. Ensure you understand completely what the entities look like after you’ve exported them. Help Desk Migration’s Demo with custom data allows you choose 20 entities for a test import.
Transfer newest data first
Choose this feature to transfer your most recent records in a chronological flow, from most recent to oldest. The option is applicable exclusively to Full Migration.
Fix on your crucial processes. We'll take the heavy lifting
Our automated migration service offers an efficient tool, whether you’re migrating your customer support operations from Intercom to Freshdesk. With just a few clicks, your support service platform will be up and running on a desired solution — no need to bear any interruption!
Data import with security standards
The Migration Wizard will includes measure for ensuring your data security during all phases of the migration process. We keep supreme customer service data protection using proven modes, added to regulatory compliance, suitable server preserving, and frequent security scans.
Go with the migration tool that clients recommend
With numerous efficient data import and exports done by our service, our migration service has gained a lot of service-related awards and gratifying feedback. And our goal of quality does not terminate there. Going back to our aim is to cover nearly all of your data migration requirements, we keep refining our solution and frequently enhance it with new capacity.
Apply easy mapping to deal with all your needs
Relieve yourself from the time-consuming work of adding lacking record types or data entities throughout Intercom to Freshdesk migration. Our tool permits you map data fields and tailor your data migration. This will retain the native system of your records effortlessly on your part.
Select a suitable time for data import
Select the most suitable time to launch the help desk migration workflow. What’s more, our Delta feature will greenlight you to import the most recently updated records after the historical customer support data was imported. Then, relax and greenlight our service handle the rest.
Work with a support agents you can completely depend on
Are you experiencing hardships with your Supported Platform data migration? Allow our customer support pros look at your obstacle. With multiple expertise importing support data, our team are well-skilled to provide a well-done import/export of your support data.
Your Help Desk Data Migration is Protected at Every Stage
Help Desk Migration app enables endless import features without compromising on security. We commit to the recent recommendations, run regular updates, and consistently examine all servers.
We apply a strict two-factor access policy
Our Migration Wizard secured your business records from unwanted getting access with two-factor access. Moreover, only your business reps with admin rights can import your Intercom information. With these security functions arranged, you won’t have to worry about information leakage.
We apply Three-layer
Help Desk Migration provides 3 levels of business data security. At the physical level, we shield our data hosting equipment from any intrusion. At the app level, we prevent any illegal entry to your business records on our platform. And, last but not least, on the network level, we protect our networks against cyber abuse.
We follow security principles
We protect your data based on all critical security standards. Our Help Desk Migration service has an comprehensive list of compliance, and we continue growing it. At the moment, we are compliant with GDPR, CCPA, HIPAA, PCI (Level 1), and other data protection principles.
How much does Intercom to Freshdesk data migration cost?
How much will you need to invest in the switch from Intercom to Freshdesk? The cost will mostly lean on the business data volume you want to move, the complexity of your requirements, and the options you’ll use or customizations you’ll request. Set a Free Demo to test the Migration Wizard performance and figure out how much your data transfer will cost.
Run a Demo to get the priceFeedback encourages us elevate our tool: Several thoughts from our customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Find out the way to prepare for Freshdesk data migration
Prepare for Freshdesk data migration by checking an in-depth step-by-step guide
Frequently Asked Questions
Here are some simplified steps to prepare for migrating to Freshdesk from Intercom:
- Check your Intercom account data and remove duplicates.
- Turn off triggers and automation in Freshdesk.
- Sign up for the Migration Wizard and connect your Intercom and Freshdesk accounts.
- Choose which data to migrate and map the fields.
- Initiate the migration and download the reports once it's finished.
Find more detailed guidance in the checklists: A General Data Migration Checklist and Freshdesk Data Migration Checklist.
Preparing for a successful migration from Intercom to Freshdesk requires using available resources. To get started, review the following data migration checklists:
These resources offer valuable guidance on preparing for the migration and what to expect during the transfer process.
Using the Help Desk Migration service, you can automatedly move from Intercom to Freshdesk such records: tickets, agents, contacts, companies, ticket attachments, ticket private and public notes, ticket custom fields, organization custom fields, contact custom fields, Created_at, Updated_at, knowledge base articles with folders and categories, and inline images.
Choose from three different support packages to migrate from Intercom to Freshdesk: Standard, Premium, or Signature plans. You can also select the Concierge Migration Service for a fully guided migration, where our experts will take care of the entire Intercom to Freshdesk migration for you. These services are designed to make your migration process as smooth as possible.
The Intercom to Freshdesk migration duration depends on a few factors, such as the amount of data you have and the API limits of your Intercom and Freshdesk accounts. If your API limits are higher, the migration process to Freshdesk will be faster.
At Help Desk Migration, we prioritize the security of your data. We have implemented technical and organizational measures to ensure the security of your account. Our compliance with industry standards and certifications is continuously growing. For more information, refer to our security policy.
The Migration Wizard is a cloud-based migration tool that doesn’t require installation. You can perform your Intercom to Freshdesk migration entirely on the cloud. Additionally, you can grant your team members or customers access to the Demo or Full Data Migration.
All-packed Intercom to Freshdesk Import in a Couple Clicks
Import your business data from Intercom to Freshdesk without difficulty and without disorganizing your top goal of working out your clients’ matters.
Find out more guides about data import
Interested to get more? Our blog is full of information on customer service enhancement and help desk platforms migration. Take a look at it!
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