Freshservice to Zendesk data migration done automatedly
Encrypted conversations, safe servers, advanced authorization ways
Automated method, zero time-out, no workflow pauses
Fair charging to guarantee a feature + fee balance
We’ve won the trust of businesses among sectors
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your migration by determining Source records, procedures, and applications. Evaluate data filtering and field matching to the Target. Formulate a transition plan, including the framework and employee training.
Security and Compliance Review
Confirm data adheres to security requirements. Set permissions and access controls to safeguard the transition.
Migration
Data Mapping and Customization
Connect records fields among your Source and Target. Opt for in-built custom capabilities from the list or discuss unique personalization for the data migration.
Demo Migration
Carry out a test Demo to check how the migration solution works. Examine results and tweak mapping as required.
Data Verification
Verify all transferred records in the Target is accurate, complete, and adequately structured.
Full Data Migration
Move all selected records, including tickets, contacts, attachments, and correlated records.
Delta Migration
Catch any new or updated records that changed for the duration of the Full data transmit.
Interval Migration*
Data transfer can be paused and restarted to fit your timeline, with no service disruption. You can stop up to five times for a duration of five days each, organized by our sales crew during business hours.
Post-Migration Phase
Go Live
Roll out the Target for all users. Turn off the Source if needed and ensure data backups.
What Types of Data Can You Import from Freshservice to Zendesk ?
With our Migration service, you can with ease migrate huge volumes of diverse data types to or from Freshservice to Zendesk. Examine the parameters of records you can migrate incorporating automated service without extra guidance from tech pros.
Do you need certain Freshservice to Zendesk import needs?
Let's discuss your specific needs for a personalized data migration.
| Freshservice objects | Zendesk objects | |
|---|---|---|
| Help desk | ||
| Groups | Groups | |
| Agents | Agents | |
| Departments | Organizations | |
| Requesters | Customers | |
| Tickets | Tickets | |
| Knowledge Base | ||
| Categories | Categories | |
| Folders | Sections | |
| Articles | Articles | |
Why transfer with Help Desk Migration?
-
No downtime
Transfer records without disruption - keep workflows efficient and assist customers effectively. -
Enhanced efficiency
Seamlessly transfer data and arrange default and personalized fields with the intelligent Migration Wizard. -
Easy ticket retrieval
The Migration Wizard migrates tickets and all associated data, keeping the data structure consistent on the Target. -
Always here for you
Our support agents is ready to guide you via chat, email, or phone. -
Detailed migration framework
Managers will develop a well-defined plan for data import, ensuring a efficient process and secure records. -
Custom options available
Select pre-built options or inquire about customization, and we'll make sure your data is correct.
How Freshservice to Zendesk Data Migration Works
You can do data migration in a few simple actions, using our automated migration solution. However, if you have specific demands or a special data structure, feel free to select a custom approach.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Enhance Your Freshservice to Zendesk Migrate
with These Features
Have a seamless data transfer experience that matches your company’s requirements. The Help Desk Migration service provides features to enhance you to accomplish your support service data transmitting in the smooth way.
-
Bypass attachments
Does your destination help desk system offer limited data storage? Skip attachments, specially if your historical support service data lose no track of processes without them. The data import time will trim significantly.
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Choose a new tag to the imported tickets
Apply tags to the moved tickets — this way, you won’t misinterpret them with those existing. You may further arrange the tickets by qualifying tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
-
Employ the attachment feature to Import inline images
Don’t want to lose images set in into the tickets? You can import them to the new platform as attachments.
-
Demo with custom data: Pick 20 entities for import
Avoid any guessing. Ensure you comprehend exactly what the entities settle at the end of you’ve copied them. Our Demo with custom data allows you select 20 entities for a test migration.
-
Transfer newest data first
Choose this feature to move your most recent records in a chronological flow, from newest to oldest. The option is applicable exclusively to Full Migration.
Fix on your core goals. We'll do the heavy lifting
Whether you’re migrating from Freshservice to Zendesk, make use of our automated migration solution. It will help you to import all your data to a new help desk system in just a few clicks. Thus, you will be able to get your import or export finished in a timely manner without putting pivotal processes on the back burner.
Data import with security standards
The Migration Wizard will handle your data security during all phases of the migration process. To guarantee the highest security of your data whether they are in import or at rest, we use proven procedures. Here is included handling constant security scans, keeping our servers guarded, obeying several instructions, and more.
Use the migration tool that clients love
Lots of successful migrations and many awards and positive commentaries can assure the high standard of Help Desk migration service. What’s more, we keep improving. As long as our mission is to contain nearly all of your data migration requests, we continue improving our tool and frequently enhance it with neat capabilities.
Apply comprehensive mapping to deal with your most complex needs
Our solution will spare you from copypasting help desk data or creating absent fields amidst Freshservice to Zendesk migration. Our tool greenlights you map data fields and adapt your data import and export. This will keep the starting structure of your records with no effort on your side.
Select a suitable time for data import
Select the most suitable time to initiate the help desk data migration operation. Get going by migrating historical data and continue with set up the Delta migration function to migrate your freshly changed data entities. Then, relax and allow our importing tool make the rest.
Communicate our savvy support team
Don’t worry about dealing with issues when performing your Supported Platform data migration. Help Desk Migration customer service agents is up for it to guide you with any setbacks. With years of experience migrating data, our pros are well-equipped to guarantee a successful migration of your data.
Your Help Desk Data Import and Export is Protected at Every Stage
Applying Help Desk Migration solution, don't worry about security of valuable records. We constantly examine all facilities and make updates, so that your business data is protected matching to the up-to-date recommendations.
We apply a strict two-factor authentication policy
Our Migration Wizard uses two-factor authentication. Moreover, only your business reps with admin access rights can export your Freshservice information. Linked, these security measures avoid the risk of data leak.
We apply Three-layer
Help Desk Migration provides 3 levels of data safety. At the physical level, we defense our data hosting facilities from any breach. At the application level, we block any unlawful entry to your records on our service. And, last but not least, on the network level, we secure our networks against cyber harm.
Compliance with protection regulations
We protect your business data based on all integral security fundamentals. Help Desk Migration service carries an extended set of compliance, and we are growing it. Currently, we are compatible with GDPR, CCPA, HIPAA, PCI (Level 1), and other data protection principles.
How much does Freshservice to Zendesk data migration cost?
How much will you need to invest in the switch from Freshservice to Zendesk? The cost will mostly depend on the records volume you require to move, the complexity of your requirements, and the features you’ll select or customizations you’ll request. Run a Free Demo to check the Migration Wizard work and figure out how much your data transfer will cost.
Run a Demo to get the priceFeedback encourages us improve our service: Few thoughts from Help Desk Migration customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
Mastering the Zendesk Import Process
Importing data to Zendesk shouldn't be a headache. With the right strategy, you can master the Zendesk import process effortlessly. Here's how:
- Preparation: Before you start, organize your data and ensure it's in the right format. Our Zendesk data importer tool supports various file types, including CSV, making it easy to get your data ready.
- Automation: To save time and reduce errors, consider Zendesk import automation. Our Zendesk import solutions include automation features that can handle recurring imports, so you don't have to worry about manual updates.
- Execution: Use our step-by-step guide to execute the Zendesk CSV import smoothly. Our Zendesk data import experts are available to assist you every step of the way.
- Quality Assurance: After importing data into Zendesk, perform a thorough quality check to ensure everything is in order. Our Zendesk data import tool includes validation features to help you spot and correct any issues.
Frequently Asked Questions
Data migration from Freshservice to Zendesk depends on such factors: 1) the volume of migrated records; 2) the number and size of attachments; 3) the API limits of Freshservice and Zendesk. So the higher your API limits, the faster your Freshservice to Zendesk migration can go.
Set up a Free Demo Migration to test how Migration Wizard works and how your data will look on Zendesk. You can try a Demo with custom data to transfer specific tickets and KB articles IDs from Freshservice to Zendesk.
To begin the Freshservice to Zendesk migration, prepare your Freshservice account and then move on to migration planning. Select an appropriate day and create a checklist outlining what needs to be disabled on your Source and what settings should be configured on Zendesk. Once you have completed the planning stage, proceed with the Demo Migration. Once it is complete, check if everything migrated correctly. For a more detailed guide, check the Zendesk Data Migration Checklist.
Help Desk Migration lets you migrate from Freshservice to Zendesk such records:
- Tickets
- Groups
- Agents
- Contacts
- Companies
- Ticket attachments
- Ticket private and public notes
- Inline images
- Ticket custom fields
- Organization custom fields
- Contact custom fields
- CC in tickets
- Created_at, Updated_at, Closed_at
- Knowledge base articles with folders and categories
- Knowledge base tags
- Inline images
If you need to migrate other data types, let’s discuss the customization options to adjust the Freshservice to Zendesk migration to your needs.
Before starting Freshservice to Zendesk migration, apply the following settings:
- Create custom fields corresponding to the Freshservice ones
- Setup saved replies (macros) on Zendesk
- Create the same agent profiles you have on Freshservice
- Activate the Zendesk Help Center to migrate the knowledge base data
- Turn off triggers and automation on Zendesk
- Deactivate ticket conditions on Zendesk
Try out a Free Demo Migration to see how your data will look on Zendesk after the Freshservice to Zendesk transfer. Once the Demo is complete, you'll get a table with the migration results for migrated, skipped, and failed records. Check the reports for issues and copy record IDs to ensure everything is landed on Zendesk properly. If everything looks good, you're ready for the Full Freshservice to Zendesk Migration.
Help Desk Migration provides three support options: Standard, Premium, and Signature. The Standard package is free and includes assistance from our team via email, phone, and chat from Monday to Friday, with a response time of up to 24 hours. The Premium and Signature packages offer 16/5 support on weekdays and 8 hours on weekends through email, phone, and chat. And these paid support offerings have a list of extra options to make your help desk migration painless and easy. Check them out here to learn all the details.
All-packed Freshservice to Zendesk Import in a Couple Clicks
Migrate your records from Freshservice to Zendesk effortlessly without disordering from what really matters — putting right your customers’ matters. Our Wizard takes on all the work behind the scenes when you simply enjoy applying your new platform.
Find out more guides about data import
Willing to know more about help desk business data migration and customer service upgrading? Surf our help section.
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