Freshservice to Intercom data migration done easily
Encrypted dialogues, safe servers, newest authorization mechanisms
Automated method, never get time-out, reduced workflow pauses
Fair pricing to deliver an opportunity + cost balance
Businesses across different fields rely on us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
To start a customer service transition, estimate your Source's data, workflows, and integrations. Evaluate data filtering and check over the Source’s mandatory and special field counterparts on Target. Create a thorough migration approach that embrace outline, game plan, and support agent coaching.
Security and Compliance Review
Make sure all data management complies with industry security requirements. Grant requried permissions and access controls to defense the transition.
Migration
Data Mapping and Customization
Connect data fields amid the Source and Target. Settle on pre-built custom opportunities from the set or discuss the personalization to accommodate the records transition to your distinct business requirements.
Demo Migration
Start a free trial Demo with a small data pack to understand how the transfer tool works. Spot the trial outcomes and alter mapping as you need.
Data Verification
Meticulously audit the moved data in Target. Verify that all records are correct, complete, and correctly formatted.
Full Data Migration
Move all selected records, covering tickets, contacts, attachments, and associated data.
Delta Migration
Catch any new or updated records that tweaked during the Full transfer .
Interval Migration*
Data transfer can be halted and revived to cohere your business workflow, confirming uninterrupted customer service with zero downtime. You can stop it up to five times, each lasting no more than five days, and our sales team coordinates the process at the time of indicated operational hours.
Post-Migration Phase
Go Live
Launch the Target for all support reps. Deactivate the Source if needed, providing data backups are stored securely.
What Types of Data Can You Import from Freshservice to Intercom ?
With our Migration tool, you can smoothly import and export solid volumes of diverse data entities to or from Freshservice to Intercom. Check out the selection of records you can import incorporating automation without extra help from tech experts.
Do you need particular Freshservice to Intercom import requirements?
Let's discuss your specific needs for a nonstandard data migration.
| Freshservice objects | Intercom objects | |
|---|---|---|
| Help desk | ||
| Groups | Teams | |
| Agents | Admins | |
| Departments | Companies | |
| Requesters | Users and leads | |
| Tickets | Conversations | |
| Knowledge Base | ||
| Categories | Collections | |
| Folders | Sections | |
| Articles | Articles | |
Why transfer with Help Desk Migration?
Your data is the backbone of your business, and your customers’ history matters. Migrating with Help Desk Migration guarantees:
No downtime
Stay operational while moving. Your processes won’t skip a beat, allowing you to keep working and helping customers as usual.Enhanced efficiency
Our automated, secure Migration Wizard guarantees a seamless transfer process. Painlessly map both standard and custom fields.Streamlined ticket movement
The Migration Wizard delivers that tickets and their related data are transmitted while preserving their original structure in the Target.Dedicated support service
Whether you require help via live chat, email, or phone, our support team is ready to assist you every step of the way.Comprehensive data migration planning
The experts will compile a logical plan for your data transfer that includes all the details, so everything flows simply. This way, you can bypass any issues during the relocation, and your data will be in good hands.Custom options available
Use pre-built options or fine-tune your transfer by requesting customization. Whether it's data filtering or field adjustments, we'll ensure your data lands just right.
How Freshservice to Intercom Data Migration Goes
You can run data import in a few simple steps, using our automated migration service. However, if you have special demands or a unique data structure, feel free to choose a custom approach.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Enhance Your Freshservice to Intercom Import
with These Functions
Get a smooth data transfer experience that matches your company’s requirements. The Help Desk Migration service delivers functionalities to aid you to complete your customer service records transmitting in the smooth approach.
Skip attachments
Does your destination platform deliver definite data storage? Skip attachments, specially if your current data drop none of its value without them. The data migration time will drop remarkably.
Add a new tag to the imported tickets
Are you going to work a source help desk tool during data migration? To lessen mess, apply tags to the migrated tickets to separate them from the remaining ones.
Use the attachment feature to Import inline images
Don’t want to leave behind images embedded into the tickets? You can migrate them to the targeted help desk platform as attachments.
Demo with custom data: Select 20 entities for export
If you need to look at how particular entities look like in the new help desk solution, run this free custom Demo and choose 20 entities for a migration.
Migrate newest records first
Choose this castomization to move your most recent records in a chronological flow, from most recent to oldest. This custom option is exclusive to Full Migrations.
Stay focused on your major processes. We'll take the heavy lifting
Our automated migration tool offers an effective tool, whether you’re migrating your customer support operations from Freshservice to Intercom. With just a few clicks, your help desk will be ready to work on a chosen platform — no need to tolerate any break!
Data import meets security standards
Our Migration Wizard takes care of your business data is secure throughout the import process. To guarantee the utmost guard of your support service records whether they are in import or at rest, we use proven procedures. These include controlling frequent security scans, keeping our servers secured, following different regulations, and more.
Use the migration app that clients recommend
With thousands of outstanding data migrations done by our service, our migration service has gained plenty of service-related awards and gratifying mentions. And our striving towards excellence does not finish there. Because our mission is to take in all your migration needs, we remain developing our solution and regularly enhance it with neat capacity.
Enjoy straightforward mapping to deal with all your needs
Our app will free your up from copy pasting data entities or creating absent data types throughout Freshservice to Intercom migration. Our tool enables you map fields and modify your data import. This will retain the native system of your data simply on your side.
Select a appropriate time for data import
Begin by the help desk migration whenever it fits into your business processes. Begin by exporting historical records and later move ahead to the Delta migration feature to import your during migration changed data. Then, relax and empower our migration app handle the rest.
Talk to our reliable support team
Don’t worry about facing tasks while performing your Supported Platform data import and export. Allow Help Desk Migration support team inspect your setback. With years of expertise migrating support data, Help Desk Migration representatives are well-equipped to ensure a accomplished import of your data.
Your Help Desk Data Migration is Protected at Every Stage
Help Desk Migration service comes with endless import functions without damaging on security. We commit to the recent recommendations, make constant advancements, and unfailingly check all systems.
We use a rigid two-factor access policy
Our Migration Wizard secured your information from illegal acquiring access with two-factor access. On top of that, your company representatives can only migrate Freshservice records if they have admin access. Together, these security measures terminate the risk of data leak.
We apply 3-layer
Help Desk Migration provides three levels of business data safety. At the physical level, we safeguard our data hosting equipment from any intrusion. At the app layer, we block any unauthorized log in to your data on our service. And, last but not least, on the network layer, we protect our networks from digital harm.
Meet industry-standard regulations
Help Desk Migration fulfills to highest security principles, delivering maximum security for your data. We meet the demands and requirements of HIPAA, CCPA, PCI DSS Level 1, GDPR, and other required data security principles. And our broad compliance list keeps getting extended.
How much does Freshservice to Intercom data migration cost?
How much will you need to invest in the switch from Freshservice to Intercom? The price will mostly lean on the records volume you want to move, the complexity of your specifications, and the options you’ll choose or customizations you’ll request. Start a Free Demo to check the Migration Wizard work and find out how much your migration will cost.
Run a Demo to get the priceFeedback motivates us advance our tool: Few thoughts from Help Desk Migration customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Find out the way to prepare for Intercom data migration
Prepare for Intercom data migration by checking an in-depth step-by-step guide
Frequently Asked Questions
By default, you can migrate separate Freshservice records or all at once. For instance, you can transfer only agents or contacts. Yet, if you choose to migrate tickets, all related data like agents, groups, customers, and companies transfer too. The same principle applies to articles with folders and categories.
Our migration service offers a range of support packages, including Standard, Premium, and Signature. These packages provide different levels of assistance and access to support channels such as email, phone, and chat. You can select the package that aligns with your specific requirements and preferences.
To get started with the migration, sign up for Migration Wizard, select Freshservice as the source platform and Intercom as the target platform, configure the migration settings, and follow the guided steps to initiate and complete the migration.
The migration duration from Freshservice to Intercom relies on several factors, such as the volume of records and attachments and the API limits defined for your ServiceNow and Zendesk accounts. The migration will be completed more swiftly if you have higher API limits.
Some data, like inline images, knowledge base attachments, CC in tickets, and "Created at" dates for conversations and comments, cannot be transferred from Freshservice to Intercom. However, you can choose to import inline images as attachments to preserve them in Intercom. Except for these specific cases, there are no limitations on the quantity of help desk and knowledge base data that can be migrated to Intercom. Refer to the Intercom Data Migration Checklist for more information.
Full Freshservice to Intercom Migration in a Couple Clicks
Import your records from Freshservice to Intercom easily with no disrupting from what really matters — settling your clients’ issues. Help Desk Migration service makes all the work behind the scenes whilst you simply enjoy applying your new platform.
Find out more additional resources about data import
Interested to learn more? Our blog is full of information on customer service improvement and help desk business data import. Explore it today!
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