Freshservice to Intercom data migration done easily
Encrypted dialogues, safe servers, newest authorization mechanisms
Automated method, never get time-out, reduced workflow pauses
Fair pricing to deliver an opportunity + cost balance
Businesses across different fields rely on us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
To start a customer service transition, estimate your Source's data, workflows, and integrations. Evaluate data filtering and check over the Source’s mandatory and special field counterparts on Target. Create a thorough migration approach that embrace outline, game plan, and support agent coaching.
Security and Compliance Review
Make sure all data management complies with industry security requirements. Grant requried permissions and access controls to defense the transition.
Migration
Data Mapping and Customization
Connect data fields amid the Source and Target. Settle on pre-built custom opportunities from the set or discuss the personalization to accommodate the records transition to your distinct business requirements.
Demo Migration
Start a free trial Demo with a small data pack to understand how the transfer tool works. Spot the trial outcomes and alter mapping as you need.
Data Verification
Meticulously audit the moved data in Target. Verify that all records are correct, complete, and correctly formatted.
Full Data Migration
Move all selected records, covering tickets, contacts, attachments, and associated data.
Delta Migration
Catch any new or updated records that tweaked during the Full transfer .
Interval Migration*
Data transfer can be halted and revived to cohere your business workflow, confirming uninterrupted customer service with zero downtime. You can stop it up to five times, each lasting no more than five days, and our sales team coordinates the process at the time of indicated operational hours.
Post-Migration Phase
Go Live
Launch the Target for all support reps. Deactivate the Source if needed, providing data backups are stored securely.
What Types of Data Can You Import from Freshservice to Intercom ?
With our Migration tool, you can smoothly import and export solid volumes of diverse data entities to or from Freshservice to Intercom. Check out the selection of records you can import incorporating automation without extra help from tech experts.
Do you need particular Freshservice to Intercom import requirements?
Let's discuss your specific needs for a nonstandard data migration.
Freshservice objects | Intercom objects | |
---|---|---|
Help desk | ||
Groups | Teams | |
Agents | Admins | |
Departments | Companies | |
Requesters | Users and leads | |
Tickets | Conversations | |
Knowledge Base | ||
Categories | Collections | |
Folders | Sections | |
Articles | Articles |
Why transfer with Help Desk Migration?
Your data is the backbone of your business, and your customers’ history matters. Migrating with Help Desk Migration guarantees:
No downtime
Stay operational while moving. Your processes won’t skip a beat, allowing you to keep working and helping customers as usual.Enhanced efficiency
Our automated, secure Migration Wizard guarantees a seamless transfer process. Painlessly map both standard and custom fields.Streamlined ticket movement
The Migration Wizard delivers that tickets and their related data are transmitted while preserving their original structure in the Target.Dedicated support service
Whether you require help via live chat, email, or phone, our support team is ready to assist you every step of the way.Comprehensive data migration planning
The experts will compile a logical plan for your data transfer that includes all the details, so everything flows simply. This way, you can bypass any issues during the relocation, and your data will be in good hands.Custom options available
Use pre-built options or fine-tune your transfer by requesting customization. Whether it's data filtering or field adjustments, we'll ensure your data lands just right.
How Freshservice to Intercom Data Migration Goes
You can run data import in a few simple steps, using our automated migration service. However, if you have special demands or a unique data structure, feel free to choose a custom approach.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Enhance Your Freshservice to Intercom Import
with These Functions
Get a smooth data transfer experience that matches your company’s requirements. The Help Desk Migration service delivers functionalities to aid you to complete your customer service records transmitting in the smooth approach.
Skip attachments
Does your destination platform deliver definite data storage? Skip attachments, specially if your current data drop none of its value without them. The data migration time will drop remarkably.
Add a new tag to the imported tickets
Are you going to work a source help desk tool during data migration? To lessen mess, apply tags to the migrated tickets to separate them from the remaining ones.
Use the attachment feature to Import inline images
Don’t want to leave behind images embedded into the tickets? You can migrate them to the targeted help desk platform as attachments.
Demo with custom data: Select 20 entities for export
If you need to look at how particular entities look like in the new help desk solution, run this free custom Demo and choose 20 entities for a migration.
Migrate newest records first
Choose this castomization to move your most recent records in a chronological flow, from most recent to oldest. This custom option is exclusive to Full Migrations.
Your Help Desk Data Migration is Protected at Every Stage
Help Desk Migration service comes with endless import functions without damaging on security. We commit to the recent recommendations, make constant advancements, and unfailingly check all systems.
We use a rigid two-factor access policy
Our Migration Wizard secured your information from illegal acquiring access with two-factor access. On top of that, your company representatives can only migrate Freshservice records if they have admin access. Together, these security measures terminate the risk of data leak.
We apply 3-layer
Help Desk Migration provides three levels of business data safety. At the physical level, we safeguard our data hosting equipment from any intrusion. At the app layer, we block any unauthorized log in to your data on our service. And, last but not least, on the network layer, we protect our networks from digital harm.
Meet industry-standard regulations
Help Desk Migration fulfills to highest security principles, delivering maximum security for your data. We meet the demands and requirements of HIPAA, CCPA, PCI DSS Level 1, GDPR, and other required data security principles. And our broad compliance list keeps getting extended.
How much does Freshservice to Intercom data migration cost?
How much will you need to invest in the switch from Freshservice to Intercom? The price will mostly lean on the records volume you want to move, the complexity of your specifications, and the options you’ll choose or customizations you’ll request. Start a Free Demo to check the Migration Wizard work and find out how much your migration will cost.
Run a Demo to get the priceFeedback motivates us advance our tool: Few thoughts from Help Desk Migration customers
Find out the way to prepare for Intercom data migration
Prepare for Intercom data migration by checking an in-depth step-by-step guide
Frequently Asked Questions
By default, you can migrate separate Freshservice records or all at once. For instance, you can transfer only agents or contacts. Yet, if you choose to migrate tickets, all related data like agents, groups, customers, and companies transfer too. The same principle applies to articles with folders and categories.
Our migration service offers a range of support packages, including Standard, Premium, and Signature. These packages provide different levels of assistance and access to support channels such as email, phone, and chat. You can select the package that aligns with your specific requirements and preferences.
To get started with the migration, sign up for Migration Wizard, select Freshservice as the source platform and Intercom as the target platform, configure the migration settings, and follow the guided steps to initiate and complete the migration.
The migration duration from Freshservice to Intercom relies on several factors, such as the volume of records and attachments and the API limits defined for your ServiceNow and Zendesk accounts. The migration will be completed more swiftly if you have higher API limits.
Some data, like inline images, knowledge base attachments, CC in tickets, and "Created at" dates for conversations and comments, cannot be transferred from Freshservice to Intercom. However, you can choose to import inline images as attachments to preserve them in Intercom. Except for these specific cases, there are no limitations on the quantity of help desk and knowledge base data that can be migrated to Intercom. Refer to the Intercom Data Migration Checklist for more information.
Full Freshservice to Intercom Migration in a Couple Clicks
Import your records from Freshservice to Intercom easily with no disrupting from what really matters — settling your clients’ issues. Help Desk Migration service makes all the work behind the scenes whilst you simply enjoy applying your new platform.
Find out more additional resources about data import
Interested to learn more? Our blog is full of information on customer service improvement and help desk business data import. Explore it today!
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