Freshservice to Freshdesk data migration done easily
Encrypted dialogues, secure servers, latest authorization mechanisms
Automated process, don't have time-out, excluded workflow drops
Flexible pricing to guarantee a feature + cost balance
Companies across various industries rely on us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Start your transmit by determining Source records, operations, and apps. Evaluate data cleansing and field alignment to the Target. Make a transmit plan, that covers the outline and support reps coaching.
Security and Compliance Review
Confirm data complies with security requirements. Configure permissions and access controls to secure the transition.
Migration
Data Mapping and Customization
Connect data fields among your Source and Target. Choose pre-built custom capabilities from the menu or ask for particular personalization for the data movement.
Demo Migration
Start a free trial Demo to identify how the migration service works. Examine results and alter mapping as required.
Data Verification
Ensure all moved records in the Target is precise, complete, and appropriately structured.
Full Data Migration
Migrate all required records, embracing tickets, contacts, attachments, and associated information.
Delta Migration
Capture any newest or updated records that changed during the Full data transfer.
Interval Migration*
Data migration can be interrupted and resumed to fit your outline, with zero interruption. You can stop up to five times for five days per pause, arranged by our sales squad during business hours.
Post-Migration Phase
Go Live
Roll out the Target for all reps. Turn off the Source if needed and store data backups.
What Kind of Entities Can You Import from Freshservice to Freshdesk ?
With our Migration tool, you can simply migrate large volumes of diverse data types to or from Freshservice to Freshdesk. Check out the set of records you can migrate using automation without extra help from tech experts.
Do you have distinguishing Freshservice to Freshdesk migration inquirements?
Let us know about a unique data migration.
| Freshservice objects | Freshdesk objects | |
|---|---|---|
| Help desk | ||
| Groups | Groups | |
| Agents | Agents | |
| Departments | Companies | |
| Requesters | Contacts | |
| Tickets | Tickets | |
| Knowledge Base | ||
| Categories | Categories | |
| Folders | Folders | |
| Articles | Articles | |
Why migrate with Help Desk Migration?
Zero downtime
Migrate data smoothly - ensure workflows operational and help customers seamlessly.Enhanced efficiency
Seamlessly shift data and arrange default and tailored fields with the secure Migration Wizard.Easy ticket transmiting
The Migration Wizard imports tickets and all connected data, preserving the data structure unchanged on the Target.Always here for you
Our support agents is available to navigate you by means of chat, email, or phone.Detailed import planning
Our team will establish a well-defined plan for data import, securing a smooth process and secure records.Pre-built options and customizations
Choose pre-designed options or inquire about customization, and we'll guarantee your data is precise.
How Freshservice to Freshdesk Data Migration Runs
You can do data migration in a few simple moves, using our automated migration service. If you’re dealing with a complex data structure, feel free to go with our custom way. We’re ready to meet your unique requirements.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Boost Your Freshservice to Freshdesk Import
with These Functionalities
Use a smooth data replication experience that meets your company’s requirements. The Help Desk Migration service provides functions to help you to accomplish your help desk data migration in the most suitable approach.
Bypass attachments
Does your new help desk solution present compact data storage? Skip attachments, specially if your current data loses none of its value without them. The data import time will drop considerably.
Choose a extra tag to the migrated tickets
Add extra tags to the migrated tickets — this way, you won’t blend them with those existing. You may further classify the tickets by adding tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Employ the attachment feature to Import inline images
Don’t want to lose images added into the tickets? You can export and import them to the desired help desk system as attachments.
Demo with custom data: Pick 20 entities for export
If you need to see how particular entities settle in the new help desk, start this free custom Demo and choose 20 entities for a test.
Transfer newest records first
Choose this option to transfer your most recent records in a chronological flow, from newest to oldest. This automated capability is exclusive to Full Migrations.
Fix on your crucial goals. We'll deal with the heavy lifting
Whether you’re moving from Freshservice to Freshdesk, use our automated migration solution. It will allow you to import or export all your data to a new system in just a few clicks. Thus, you will be able to get your migration done quickly without putting urgent tasks on the shelf.
Data migration meets security standards
The Migration Wizard will take care of your data security during all phases of the migration process. To guarantee the utmost protection of your data whether they are in import or at rest, we use tried modes. These contain running frequent security scans, retaining our servers protected, obeying different directs, and more.
Choose the migration app that clients love
With numerous outstanding data import and exports done by our Migration Wizard, our migration service has gained numerous service-linked awards and favorable feedback. And our aim for high quality does not hold there. For Help Desk Migration's aim is to enclose most of your import and export requirements, we continue advancing our service and frequently enhance it with fresh capabilities.
Apply easy mapping to cover your most complex needs
Our app will rescue you from copypasting data entities or creating absent record types amidst Freshservice to Freshdesk migration. Now you can map standard and custom fields, or otherwise tweak your data import and export right away our Migration Wizard. This will retain the starting structure of your records simply on your part.
Choose a appropriate time for data import
Choose the most appropriate time to set up the help desk import workflow. Begin by migrating historical data and continue with go for the Delta migration opportunity to import your most recently updated records. Then, relax and allow our platform make the rest.
Communicate our reliable support team
Don’t worry about facing issues when running your Supported Platform data migration. Allow Help Desk Migration customer service team look at your setback. With lots of experience importing data, Help Desk Migration experts are well-qualified to guarantee a successful import of your records.
Your Help Desk Data Migration is Protected at Each and Every Step
With Help Desk Migration solution, don't worry about security of valuable records. We regularly analyse all systems and make updates, so that your data is protected based on the fresh requirements.
We apply a rigid two-factor authentication policy
Our Migration Wizard takes advantage of two-factor authentication. Moreover, only your agents with admin access rights can import your Freshservice information. Linked, these safety measures prevent the dangers of data leak.
We use 3-layer
Help Desk Migration comes with three levels of business records security. At the physical level, we defense our data hosting facilities from any attacks. At the application layer, we prevent any unsanctioned entry to your data on our platform. And, finally, on the network level, we secure our networks from digital abuse.
Fulfill industry-standard regulations
We secure your data based on all integral security standards. Our Help Desk Migration service possesses an extended list of compliance, and we keep enlarging it. Currently, we are compatible with GDPR, CCPA, HIPAA, PCI (Level 1), and other data safety levels.
How much does Freshservice to Freshdesk data migration cost?
How much will you need to invest in the switch from Freshservice to Freshdesk? The price will mostly depend on the business data volume you want to move, the complexity of your demands, and the features you’ll choose or customizations you’ll request. Run a Free Demo to check the Migration Wizard work and figure out how much your migration will cost.
Run a Demo to get the priceFeedback motivates us elevate our service: Several thoughts from Help Desk Migration customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Find out the way to prepare for Freshdesk data migration
Prepare for Freshdesk data migration by checking an in-depth step-by-step guide
Frequently Asked Questions
If you want to transfer your data from Freshservice to Freshdesk, follow these steps:
- Get your customer service software ready for the migration.
- Plan the migration process, choose a suitable date for your team, and source data.
- Create a checklist of things that need to be turned off in Freshservice and settings that need to be applied in Freshdesk.
- Begin a Free Demo Migration.
- Once the migration process to Freshdesk is complete, review the results to confirm everything is correct.
The duration of the migration process from Freshservice to Freshdesk varies based on different factors, including the number of transferred records, their attachments, and the API limits of both your Freshservice and Freshdesk accounts. If your API limits are high, the migration will be faster.
Use Help Desk Migration to transfer from Freshservice to Zendesk such records:
- tickets, groups, agents, contacts, companies, ticket attachments, ticket private and public notes, ticket custom fields, contact custom fields, Created_at, Updated_at,
- knowledge base articles with folders and categories, attachments, tags, and inline images
Help Desk Migration adheres to all essential security standards to protect your data during transfer. Our team has implemented technical and organizational measures to guarantee the security of your data. For more details, check our security policy.
If you want to start the Freshservice to Freshdesk migration, follow these steps:
- Create the matching custom fields on Freshdesk;
- Add the same agent profiles;
- Generate API keys on Freshdesk and Freshservice;
- Define the similarities and differences between your Source and Target platforms;
Here are some simple steps to transfer your data from Freshservice to Freshdesk:
- Test the migration process with our Free Demo Migration to ensure everything transfers correctly.
- Check the migration results to see which records were successfully transferred, which failed, and which were skipped.
- Download the reports and check record IDs to verify the results.
- If everything looks good, proceed with the Full Data Migration.
You don't need coding skills or specialized knowledge; the onboarding process is quick and intuitive. Our automated service will guide you through simple steps to configure your Freshservice to Freshdesk migration so you don't have to worry about complicated technical details.
All-packed Freshservice to Freshdesk Migration in a Few Clicks
Migrate your business data from Freshservice to Freshdesk painlessly with no disrupting from what really matters — dealing with your customers’ concerns. Help Desk Migration Wizard handles all the work behind the scenes while you simply enjoy running customer service your selected platform.
More information about data migration
Interested to learn more? Our resources is providing information on customer service improvement and help desk business data import and export. Take a look at it!
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