Trusted eDesk to Freshdesk data migration service
Encoded dialogues, secured servers, leading authorization ways
Automated approach, zero time-out, reduced workflow pauses
Reasonable pricing to deliver a function + fee balance
Brands across many niches rely upon our service
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Begin your migration by evaluating Source data, procedures, and applications. Evaluate data cleaning and field mapping to the Target. Set up a migration plan, including the agenda and user training.
Security and Compliance Review
Verify data complies with security protocols. Establish permissions and access controls to safeguard the transition.
Migration
Data Mapping and Customization
Align data fields amid the Source and Target. Handpick in-built custom features from the set or request certain customization for the record migration.
Demo Migration
Do a free trial Demo to understand how the transition solution functions. Examine outcomes and change settings as needed.
Data Verification
Confirm all transferred records in the Target is correct, complete, and adequately structured.
Full Data Migration
Shift all selected records, involving tickets, contacts, attachments, and closely connected records.
Delta Migration
Net any new or updated records that altered for the duration of the Full data replication.
Interval Migration*
Data replication can be paused and continued to accommodate your timeline, with no service disruption. You can stop up to five instances for five days each, managed by our sales team during operating hours.
Post-Migration Phase
Go Live
Deploy the Target for all users. Disable the Source if necessary and ensure data backups.
What Records Can You Migrate from eDesk to Freshdesk ?
With Help Desk Migration tool, you can conveniently import or export hefty portions of diverse records entities to or from eDesk to Freshdesk. Take a look the selection of records you can migrate applying automated tool without extra help from tech service reps.
Do you want distinguishing eDesk to Freshdesk import or export requirements?
Let's discuss your specific needs for a nonstandard data migration.
| eDesk entities | Freshdesk entities | |
|---|---|---|
| Help desk | ||
| Users | Agents | |
| Customers | Contacts | |
| Threads | Tickets | |
Why transmit with Help Desk Migration?
Without downtime
Move data without disruption - maintain workflows intact and serve customers without hassle.Increased efficiency
Easily shift data and configure standard and personalized fields with the out-of-box Migration Wizard.Organized ticket retrieval
The Migration Wizard moves tickets and all connected data, maintaining the data structure unalterred on the Target.Personalized support
Our support reps is ready to guide you through chat, email, or phone.Thorough migration strategy
Our migration experts will establish a detailed plan for data import, guaranteeing a efficient process and protected records.Flexible customizations
Opt for pre-built options or ask for personalization, and we'll verify your data is preserved.
How eDesk to Freshdesk Data Migration Works
Our automated migration service empowers you import and export records in five simple moves. If you’re dealing with a complex data structure, feel free to choose our adjusted approach. We’re up for it to comply with your special requirements.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Elevate Your eDesk to Freshdesk Import
with These Features
Receive a smooth data transmition experience that reconciles your company’s needs. The Help Desk Migration service delivers functionalities to empower you to succeed your customer service records migration in the painless approach.
Omit attachments
Does your future platform offer definite data storage? Omit attachments, specially if your historical support service data drop none of its value without them. The data import and export time will drop greatly.
Create a new tag to the exported tickets
Choose tags to the imported tickets — so, you won’t misinterpret them with the existing. You may further arrange the tickets by assigning tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Demo with custom data: Choose 20 entities for export
If you want to see how particular entities will look like in the expected customer service tool, go for this free custom Demo and select 20 entities for a test.
Import newest records first
Choose this castomization to import your newest records in a chronological order, from most recent to oldest. The capability applies exclusively to Full Migration.
Don’t empower data migration to mislead you from your work
Whether you’re importing from eDesk to Freshdesk, call into play our automated migration service. It will permit you to import all your data to a targeted help desk platform in just a couple of clicks. Thus, you can get your migration accomplished in a timely manner without putting critical projects on the back burner.
Data import and export meets security standards
Our Migration Wizard ensures your support service data is secure throughout the import or export process. To guarantee the highest guard of your help desk data whether they are in migration or at rest, we apply tried modes. There encompass handling proper security analysis, keeping our servers protected, following different regulations, and more.
Select the migration app that clients praise
With multiple outstanding migrations done by our service, our migration service has obtained lots of service-connected awards and inspiring commentaries. Moreover, we don’t stop there. Following Help Desk Migration's calling is to cover nearly all of your import and export requests, we remain improving our app and oftentimes add to it with new functioning.
Use comprehensive mapping to handle all your needs
Help Desk Migration app will spare you from copy-pasting help desk data or making absent data types along eDesk to Freshdesk migration. Help Desk Migration tool permits you map entities and tailor your data import. This will sustain the starting structure of your data simply on your part.
Pick a appropriate time for data import
Get going by the help desk migration anytime it fits into your business processes. Get going by moving historical records and continue with go for the Delta function to import your currently updated records. Then, relax and empower our importing tool make the rest.
Contact to our savvy support representatives
Don’t worry about fighting tasks just as doing your Supported Platform migration. Allow our customer service pros take a closer look at your issue. With lots of accomplished data migration mastery, they can resolve any hardship connected with your help desk migration or even deliver assistance along the complete data migration.
Your Help Desk Data Import and Export is the Whole Way Along
Employing Help Desk Migration app, you’ll never have to worry about safety of valuable records. We frequently test all systems and make advancements, so that your data is secured based on the recent recommendations.
We enforce a rigid two-factor access policy
Help Desk Migration Wizard uses two-factor access. Moreover, your business reps can only migrate eDesk data if they have admin access. Linked, these security measures avoid the dangers of information leakage.
Three-layer business data safety
Help Desk Migration ensures three levels of business data safety. At the physical layer, we safeguard our hosting equipment from logical and physical intrusion. At the app level, we forbid any illegal access to your records on our platform. And, finally, on the network level, we protect our networks from digital harm.
Meet protection principles
We secure your business records based on all critical security standards. Our Help Desk Migration service holds an extended set of compliance, and we are enlarging it. These days, we are compliant with GDPR, CCPA, HIPAA, PCI (Level 1), and other data protection levels.
What is the cost of your eDesk to Freshdesk data migration?
And now to the burning question. How much will it cost to switch from eDesk to Freshdesk? The price will mostly build upon the records volume you require to move, the complexity of your specifications, and the options you’ll select or custom work you’ll inquire. Run a Free Demo to check the Migration Wizard performance and learn how much your migration will cost.
Run a Demo to get the priceReviews motivates us improve our solution: Few words from Help Desk Migration clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Find out the way to prepare for Freshdesk data migration
Prepare for Freshdesk data migration by checking an in-depth step-by-step guide
Complete eDesk to Freshdesk Migration in Several Clicks
Import your business data from eDesk to Freshdesk with no bother and with no disordering your utmost purpose of fixing your customers’ matters.
Get more additional resources about data import and export
Willing to learn more about help desk data import and export and customer service advancement? Look at our help section.
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