TOPdesk to Freshservice data migration done automatedly
Encrypted conversations, secured servers, newest authorization methods
Automated approach, don't have time-out, avoiding any workflow drops
Bargain charging to guarantee an opportunity + charge balance
Companies among various niches choose us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Begin your transmit by determining Source data, workflows, and apps. Review data cleaning and field matching to the Target. Create a replication scenario, that covers the framework and support reps training.
Security and Compliance Review
Confirm data adheres to security requirements. Grant permissions and access settings to secure the migration.
Migration
Data Mapping and Customization
Connect records fields among the Source and Target. Select pre-built custom options from the set or discuss certain customization for the record movement.
Demo Migration
Carry out a test Demo to understand how the replication tool works. Review results and tweak settings as needed.
Data Verification
Review all moved records in the Target is genuine, fully captured, and appropriately formatted.
Full Data Migration
Transmit all required records, covering tickets, contacts, attachments, and linked information.
Delta Migration
Net any newest or updated records that tweaked at the time of the Full data transfer.
Interval Migration*
Data transmit can be interrupted and continued to cohere your outline, with zero interruption. You can pause up to five times for a duration of five days each, managed by our sales crew during operating hours.
Post-Migration Phase
Go Live
Roll out the Target for all reps. Turn off the Source if required and ensure data backups.
What Sorts of Entities Can You Import from TOPdesk to Freshservice ?
With our Migration service, you can without trouble import and export big volumes of various data types to or from TOPdesk to Freshservice. Review the selection of record types you can migrate incorporating automation by yourself from tech support agents.
Do you require certain TOPdesk to Freshservice import or export demands?
Let's discuss your requirements for a custom data import.
| TOPdesk objects | Freshservice objects | |
|---|---|---|
| Help desk | ||
| Operator groups | Groups | |
| Operators | Agents | |
| Branches | Departments | |
| Persons | Requesters | |
| Incidents | Tickets | |
| Changes | Changes | |
| Knowledge Base | ||
| Categories | Categories | |
| Items | Folders | |
| Article Items | Articles | |
Why transmit with Help Desk Migration?
Without downtime
Shift records effortlessly - preserve workflows on track and aid customers without delays.Enhanced efficiency
Seamlessly transfer data and arrange predefined and tailored fields with the smart Migration Wizard.Easy ticket transmiting
The Migration Wizard migrates tickets and all associated data, ensuring the data structure unaffected on the Target.Always here for you
Our support agents is available to help you using chat, email, or phone.Detailed import strategy
Our migration experts will develop a well-defined plan for data import, providing a seamless process and secure data.Flexible customizations
Pick pre-designed options or inquire about specific adjustments, and we'll confirm your data is on point.
How TOPdesk to Freshservice Data Migration Runs
You can perform data migration in five simple actions, applying our automated migration service. If you’re dealing with a complex data structure, feel free to choose our customized way. We’re up for it to meet your unique needs.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Advance Your TOPdesk to Freshservice Migrate
with These Options
Use a seamless data transmition experience that meets your business requirements. The Help Desk Migration service offers functionalities to facilitate you to achieve your support service records transmitting in the smooth mode.
Bypass attachments
Does your desired customer service tool provide small data storage? Skip attachments, especially if your current support data loses none of its value without them. The migration time will shorten greatly.
Choose a extra tag to the exported tickets
Choose extra tags to the imported tickets — like so, you won’t misinterpret them with those remaining. You may further sort the tickets by qualifying tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Import inline images as attachments
Export the images fixed into tickets as attachments. The migration time might take more time, but the images will stay along on a new help desk solution.
Give a try to our Demo with custom records by copying 20 entities
Avoid any guessing. Ensure you comprehend totally how the entities look like after you’ve moved them. Our Demo with custom data lets you appoint 20 entities for a test transfer.
Transfer newest data first
Opt for this castomization to move your newest records in a chronological order, from most recent to oldest. This custom capability is exclusive to Full Migrations.
Fix on your crucial goals. We'll take care of the heavy lifting
Whether you’re importing from TOPdesk to Freshservice, use our automated migration service. It will permit you to import or export all your data to a future help desk in just a few clicks. Thus, you can get your migration done in a timely fashion without putting urgent projects without putting it off.
Data import and export with security standards
The Migration Wizard will includes measure for ensuring your data security during all phases of the migration process. We deliver maximum customer service data guard applying valid modes, alongside regulatory compliance, accepted server safeguarding, and regular security scans.
Go with the migration tool that clients recommend
With numerous efficient data imports performed by us, Help Desk migration service has gained plenty of service-linked awards and positive reviews. And our pursuit of quality does not terminate there. Since Help Desk Migration's purpose is to take in all your data migration requirements, we remain growing our app and frequently add to it with new features.
Apply easy mapping to handle all your needs
Relieve yourself from the long-lasting load of adding missing record types or data entities along TOPdesk to Freshservice migration. Now you can map regular and custom fields, apart from that tailor your data import and export right in our Migration Wizard. This will keep the original system of your records effortlessly on your side.
Pick a suitable time for data import
Pick the most suitable time to set up and launch the help desk data import workflow. On top of that, our Delta feature will empower you to migrate the during migration changed entities after the historical customer support data was exported. Then, relax and empower our platform do the rest.
Work with a support agents you can completely be sure of
Are you experiencing hardships with your Supported Platform data import and export? Greenlight Help Desk Migration customer support team explore your setback. With plenty of involvement migrating records, Help Desk Migration experts are well-seasoned to confirm a well-done migration of your business data.
Your Help Desk Data Import is Protected at Each and Every Phase
With Help Desk Migration service, you’ll never have to worry about safety of valuable data. We regularly test all servers and make updates, so that your data is protected based on the latest standards.
We apply a strict two-factor access policy
Help Desk Migration Wizard secured your information from illegal acquiring access with 2FA authentication. On top of that, only your agents with admin rights can import your TOPdesk data. With these security features in order, you don't worry about data leakage.
We employ Three-layer
Help Desk Migration offers 3 levels of records security. At the physical level, we shield our data hosting facilities from logical and physical breach. At the app layer, we block any unsanctioned access to your business data on our platform. And, finally, on the network level, we secure our networks against cyber abuse.
We follow security levels
We take care of your business records based on all essential security standards. Our Help Desk Migration service has an comprehensive list of compliance, and we keep enlarging it. Currently, we meet the demands and requirements of GDPR, CCPA, HIPAA, PCI (Level 1), and other data security principles.
How much does TOPdesk to Freshservice data migration cost?
How much will you need to invest in the switch from TOPdesk to Freshservice? The cost will mostly lean on the business data volume you want to migrate, the complexity of your specifications, and the features you’ll choose or custom work you’ll inquire. Run a Free Demo to test the Migration Wizard work and learn how much your data switch will cost.
Run a Demo to get the priceFeedback encourages us upgrade our tool: Several thoughts from our customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
All-packed TOPdesk to Freshservice Import in Several Clicks
Migrate your data from TOPdesk to Freshservice painlessly without disturbing from what really matters — resolving your customers’ inquiries. Our solution carries out all the work behind the scenes while you simply enjoy working with your selected platform.
Get more useful guides about data import and export
Willing to learn more about help desk platforms import and export and support service improvement? Look at our knowledge base.
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