TOPdesk to Freshservice
migration serviceHelp Desk Migration partner of Freshservice

Smooth , no special know how or programming required. A complete TOPdesk to Freshservice data migration instrument.

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Your best tool for TOPdesk to Freshservice data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and script development processes. Simply choose what data you need to transfer and start the transition right away.
Simple transition process
No tech expertise required. Just pick what data will go to the target system and enjoy the wonders happening.
Record structure maintenance
Move your help desk info in full to make certain that no ticket has lost vital customer service information.
Automated migration

Worried that you’ll have to use advanced skills to migrate your info? Don’t be as we made sure that our tool is as easy to use as it can possibly be.

Attach the help desks, select data, click ok, and you’re done!

From sender information to phone number connection, all you records will keep their previous data structure intact.

You don’t have to worry that some data will be missing and service quality will degrade. Everything will arrive how you left it.

Security is paramount

Information is key which is why we developed a tool that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

You control the process

Take complete control of your information with our in-app data mapping solution. Select what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Guided migration

If this is your first migration, worry not. Helpful and simplified on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Outside of providing great customer service, we always want to improve our customer service.

As a company, we want you to have the best possible service, which is why we are continuously putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to migrate data from TOPdesk to Freshservice

Castle gates

Strong privacy of your records

The migration is carried out over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the data end up in the right places in Freshservice.

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Retained connectivity between object and people

When migrating your data from TOPdesk to Freshservice we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from TOPdesk to Freshservice

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from TOPdesk to Freshservice work

  • Prepare

    Start with preparing Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from TOPdesk to Freshservice.

  • Complete the form with requested credentials to permit our data migration tool to fetch information from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Choose the records you need to migrate and set the ticket fields mapping, so the data could be moved based upon your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Freshservice all data

    Once everything's tested, determine a quiet time with the least load on the support staff and start migrating from TOPdesk to Freshservice.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Freshservice import

Our staff would be more than happy to perform a personalized migration if you have particular needs.
Get a price estimation

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