SolarWinds Web Help Desk to Help Scout data migration done easily
Encrypted dialogues, safe servers, leading authorization methods
Automated process, no operations time-out, no workflow drops
Flexible pricing to guarantee an opportunity + charge balance
We’ve achieved the of businesses across fields
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Start your transition by determining Source records, workflows, and apps. Review data cleaning and field matching to the Target. Create a transfer plan, that consists of the outline and user training.
Security and Compliance Review
Ensure data complies with security requirements. Set permissions and access settings to secure the migration.
Migration
Data Mapping and Customization
Map data fields among your Source and Target. Select pre-built custom options from the set or discuss specific customization for the record transfer.
Demo Migration
Start a free trial Demo to check how the transmit tool works. Review results and tweak settings as needed.
Data Verification
Ensure all transmitted records in the Target is accurate, fully captured, and appropriately formatted.
Full Data Migration
Migrate all required records, involving tickets, contacts, attachments, and correlated information.
Delta Migration
Capture any newest or updated records that tweaked at the time of the Full data transfer.
Interval Migration*
Data migration can be interrupted and restarted to align with your outline, with zero interruption. You can pause up to five times for a duration of five days each, coordinated by our sales squad during operating hours.
Post-Migration Phase
Go Live
Launch the Target for all customer service agents. Turn off the Source if required and secure data backups.
What Kind of Entities Can You Import from SolarWinds Web Help Desk to Help Scout ?
With our Migration tool, you can with ease import and export big volumes of various data types to or from SolarWinds Web Help Desk to Help Scout. Review the set of records you can import using automation service without extra help from tech pros.
Do you have particular SolarWinds Web Help Desk to Help Scout import needs?
Let's discuss your requirements for a personalized data import.
| SolarWinds Web Help Desk objects | Help Scout objects | |
|---|---|---|
| Help desk | ||
| Techs | Users | |
| Departments | Companies | |
| Clients | Customers | |
| Tickets | Conversations | |
Why migrate with Help Desk Migration?
Zero downtime
Migrate data seamlessly - keep workflows efficient and assist customers effectively.Enhanced efficiency
Effortlessly shift data and arrange predefined and tailored fields with the intelligent Migration Wizard.Streamlined ticket migration
The Migration Wizard imports tickets and all connected data, keeping the data structure consistent on the Target.Dedicated support service
Our support team is equipped to assist you via chat, email, or phone.Comprehensive movement framework
Our team will establish a well-defined plan for data import, ensuring a seamless process and secure data.Pre-built options and customizations
Choose pre-designed options or inquire about specific adjustments, and we'll make sure your data is correct.
How SolarWinds Web Help Desk to Help Scout Data Migration Flows
You can perform data migration in five simple moves, applying our automated migration tool. If you’re trying to organize a complex data structure, feel free to select our customized method. We’re up for it to satisfy your unique requirements.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Boost Your SolarWinds Web Help Desk to Help Scout Import
with These Functions
Get a smooth data transfer experience that matches your business requirements. The Help Desk Migration service offers functionalities to facilitate you to achieve your help desk records migration in the most suitable manner.
Skip attachments
Does your new help desk solution deliver limited data storage? Skip attachments, especially if your current data loses none of its value without them. The migration time will scale down greatly.
Add a extra tag to the imported tickets
Add extra tags to the moved tickets — in such a manner, you won’t confuse them with those remaining. You may further classify the tickets by qualifying tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Migrate inline images as attachments
Export the images added into tickets as attachments. The data export time might take more time, but the images will stay along on a new help desk solution.
Give a try to our Demo with custom records by exporting 20 entities
If you want to look at how selected entities look like in the targeted customer service tool, launch this free custom Demo and hand-pick 20 entities for a test.
Stay focused on your target goals. We'll do the heavy lifting
Our automated migration service offers an effective app, whether you’re migrating your customer support operations from SolarWinds Web Help Desk to Help Scout. With just a couple of clicks, your help desk platform will be ready to work on a new system — no need to suffer any break!
Data migration meets security standards
The Migration Wizard will take care of your data security during all phases of the migration process. To ensure the utmost protection of your records whether they are in migration or at rest, we apply tried runthrough. There encompass conducting proper security audits, reserving our servers protected, obeying different regulations, and more.
Choose the migration app that clients recommend
With thousands of outstanding data migrations under our belt, Help Desk migration service has gained many service-linked awards and favorable reviews. On top of that, we don’t stop there. Because Help Desk Migration's objective is to involve all your data import requests, we continue developing our app and often advance it with novel features.
Enjoy clear mapping to deal with your most complex needs
Our app will free your up from copy pasting records or creating missing data types amidst SolarWinds Web Help Desk to Help Scout migration. So you can map regular and custom fields, or otherwise adapt your data import and export right in our migration app. This will leave unchanged the starting structure of your records simply on your side.
Choose a appropriate time for data import
Choose the most appropriate time to start the help desk data migration workflow. Begin by moving historical records and later move ahead to the Delta option to migrate your freshly updated records. Then, relax and let our solution make the rest.
Work with a support team you can fully be sure of
Don't fret about facing challenges when performing your Supported Platform migration. Allow our service representatives inspect your issue. With plenty of well-done data export/import expertise, they can fin a solution to any hardship related to your help desk migration or even offer help along the full data import and export.
Your Help Desk Data Import is Protected at Each and Every Stage
Help Desk Migration service offers endless migration features without compromising on security. We commit to the fresh recommendations, run proper advancements, and unfailingly audit all facilities.
We use a rigid two-factor authentication policy
Our Migration Wizard takes advantage of two-factor authentication. Moreover, only users with admin rights can import your SolarWinds Web Help Desk records. Collect, these safety measures eliminate the dangers of information leak.
We use 3-layer
Help Desk Migration comes with three levels of data security. At the physical level, we shield our data hosting facilities from logical and physical attacks. At the app level, we prevent any illegal log in to your business data on our service. And, finally, on the network level, we secure our networks from digital abuse.
We comply with protection levels
We protect your business data based on all critical security standards. Our Help Desk Migration service holds an vast list of compliance, and we continue growing it. Nowadays, we meet the demands and requirements of GDPR, CCPA, HIPAA, PCI (Level 1), and other data security fundamentals.
How much does SolarWinds Web Help Desk to Help Scout data migration cost?
How much will you need to invest in the switch from SolarWinds Web Help Desk to Help Scout? The price will mostly lean on the business data volume you want to migrate, the complexity of your specifications, and the features you’ll choose or custom work you’ll inquire. Start a Free Demo to test the Migration Wizard performance and find out how much your data transfer will cost.
Run a Demo to get the priceFeedback motivates us advance our tool: Several thoughts from our customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Full SolarWinds Web Help Desk to Help Scout Migration in a Couple Clicks
Import your business records from SolarWinds Web Help Desk to Help Scout smoothly without disordering from what actually matters — resolving your customers’ concerns. Help Desk Migration app carries out all the work behind the scenes whilst you simply enjoy applying your new platform.
More information about data import
Willing to learn more about help desk business records import and export and customer service enhancement? Look at our knowledge base.
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