SherpaDesk to Freshservice data migration done simply
Encrypted communications, secure servers, modern authorization methods
Automated method, don't have time-out, reduced workflow drops
Deal pricing to guarantee a function + charge balance
Clients across various niches rely on our solution
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your transmit by determining Source data, workflows, and apps. Review data cleansing and field matching to the Target. Create a movement scenario, that encompasses the timeline and support reps coaching.
Security and Compliance Review
Confirm data complies with security requirements. Establish permissions and access settings to secure the migration.
Migration
Data Mapping and Customization
Connect data fields among the Source and Target. Select pre-built custom settings from the menu or discuss distinct tailoring for the record transmit.
Demo Migration
Perform a trial Demo to identify how the transition tool operates. Review outcomes and adapt settings as you wish.
Data Verification
Check all moved records in the Target is correct, fully captured, and appropriately formatted.
Full Data Migration
Move all chosen records, encompassing tickets, contacts, attachments, and associated information.
Delta Migration
Catch any fresh or updated records that altered at the time of the Full data transfer.
Interval Migration*
Data transfer can be halted and resumed to accommodate your outline, with zero interruption. You can pause up to five instances for a duration of five days each, adjusted by our sales team during business hours.
Post-Migration Phase
Go Live
Roll out the Target for all reps. Turn off the Source if necessary and protect data backups.
What Types of Records Can You Import from SherpaDesk to Freshservice ?
With our Migration Wizard, you can simply import or export big amount of various records entities to or from SherpaDesk to Freshservice. Review the parameters of record types you can import or export implementing automation without any assistance from tech service reps.
Do you look for nonstandard SherpaDesk to Freshservice migration requirements?
Let's discuss your requirements for a nonstandard data import.
| SherpaDesk objects | Freshservice objects | |
|---|---|---|
| Help desk | ||
| Classes | Groups | |
| Technicians | Agents | |
| Accounts | Departments | |
| End users | Requesters | |
| Tickets | Tickets | |
| Knowledge Base | ||
| Top level categories | Categories | |
| Second level categories | Folders | |
| Articles | Articles | |
Why transfer with Help Desk Migration?
No downtime
Import data without interruption - maintain workflows operational and serve customers without delays.Enhanced efficiency
Seamlessly migrate data and arrange standard and tailored fields with the out-of-box Migration Wizard.Easy ticket transmiting
The Migration Wizard transfers tickets and all related data, maintaining the data structure unchanged on the Target.Always here for you
Our support agents is available to support you through chat, email, or phone.Detailed import planning
Managers will create a well-defined plan for data import, guaranteeing a seamless process and safe data.Custom options available
Decide on automated options or inquire about personalization, and we'll guarantee your data is preserved.
How SherpaDesk to Freshservice Data Migration Runs
Our automated migration solution lets you import and export records in a few simple actions. If you’re managing a complex data structure, feel free to choose our customized route. We’re in place to meet your unique requirements.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Enhance Your SherpaDesk to Freshservice Move
with These Opportunities
Have a tailored data replication experience that reconciles your business preferences. The Help Desk Migration service brings functions to handle you to succeed your customer service records import in the automated and secure approach.
Bypass attachments
Does your destination support service platform enable definite data storage? Bypass attachments, especially if your existing customer support records doesn’t suffer a loss of its value without them. The data import and export time will trim greatly.
Choose a additional tag to the migrated tickets
Apply more tags to the migrated tickets — so, you won’t mistake them with those remaining. You may further group the tickets by qualifying tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Give a try to our Demo with custom records by importing 20 entities
Avoid any guessing. Make sure you comprehend completely how the entities look like after you’ve exported them. Help Desk Migration’s Demo with custom data empowers you select 20 entities for a test transfer.
Don’t allow data migration to lead away you from your tasks
Whether you’re moving from SherpaDesk to Freshservice, apply our automated migration service. It will help you to migrate all your data to a targeted system in just a few clicks. Thus, you will be able to have your import or export done quickly without putting crucial projects without putting it off.
Data import with confidence
Our Migration Wizard covers your support service data is safe throughout the import process. To ensure the supreme safety of your help desk data whether they are in import or at rest, we use tested modes. These contain running approved security analysis, reserving our servers protected, obeying several regulations, and more.
Move ahead with the migration service that clients praise
A collection of goal-achieved data imports and many awards and approving mentions can guarantee the high standard of Help Desk migration service. And our goal of value does not terminate there. Help Desk Migration team go ahead to refine our Migration Wizard and introduce new features to take care of we’re including nearly all of your data import requirements.
Apply easy mapping to cover all your needs
Set yourself free from the laborious load of adding absent record types or business data at the time of SherpaDesk to Freshservice migration. Our tool empowers you map fields and adapt your data import and export. This will retain the starting system of your data with no effort on your side.
Select a convenient time for data import
Begin by the help desk import anytime it fits into your workflow. Begin by exporting historical records and then set up the Delta migration opportunity to import your currently changed records. Then, relax and empower our Migration Wizard do the rest.
Work with a support agents you can fully be sure of
Are you having hardships with your Supported Platform data migration? Greenlight our customer service team explore your task. With years of experience moving business data, our team are well-equipped to provide a successful import of your support data.
Your Help Desk Data Import is Protected at Each Step
Using Help Desk Migration app, don't worry about safety of business records. We regularly audit all systems and make advancements, so that your business data is protected based on the up-to-date standards.
We apply a stringent two-factor access policy
Help Desk Migration Wizard secured your information from unauthorized acquiring access with 2FA access. Besides, your business reps can only export SherpaDesk data if they have admin rights. Combined, these safety measures terminate the dangers of information leakage.
We apply 3-layer
Help Desk Migration provides three levels of business data security. At the physical level, we cover our hosting equipment from logical and physical intrusion. At the app level, we cease any unsanctioned access to your business data on our platform. And, last but not least, on the network level, we secure our networks against digital abuse.
We satisfy industry-standard levels
We secure your business records based on all key security standards. Our Help Desk Migration service carries an broad list of compliance, and we keep expanding it. Nowadays, we correspond to GDPR, CCPA, HIPAA, PCI (Level 1), and other data safety standards.
How much does SherpaDesk to Freshservice data migration cost?
How much will you need to invest in the switch from SherpaDesk to Freshservice? The price will mostly build upon the business data volume you want to migrate, the complexity of your demands, and the options you’ll choose or customizations you’ll request. Set a Free Demo to check the Migration Wizard work and learn how much your migration will cost.
Run a Demo to get the priceFeedback inspires us level up our solution: Several thoughts from our clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
All-packed SherpaDesk to Freshservice Migration in a Few Clicks
Import your business data from SherpaDesk to Freshservice conveniently and without disrupting your top mission of dealing with your clients’ inquiries.
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