SherpaDesk to Freshservice
migration serviceHelp Desk Migration partner of Freshservice

Smooth , no special knowledge or programming required. A complete SherpaDesk to Freshservice data migration software.

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Trustworthy and Reliable
Your passwords as well as records are safe with us and will be used for import solely.
Fast and Easy
Help Desk Migration does not require any specific skills or knowledge to begin the the migration.
Complete & Precise
We've tackled all key peculiarities of various helpdesks to help you accurately and efficiently migrate massive amounts of data

Reasons to use Help Desk Migration to switch from SherpaDesk to Freshservice

Castle gates

Strong safety of your information

The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to ensure that the data end up in the right places in Freshservice.

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Sustained connectivity between object and people

When migrating your data from SherpaDesk to Freshservice we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SherpaDesk to Freshservice

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SherpaDesk to Freshservice work

  • Prepare

    Start off by creating Agent profiles and all essential custom fields in the new help desk. Now, begin the process of migrating your data from SherpaDesk to Freshservice.

  • Fill in the form with requested credentials to permit our data migration tool to retrieve data from your current help desk.

  • Connect Freshservice

    Do the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Select the records you need to migrate and set the ticket fields mapping, so the data could be moved based upon your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Freshservice all data

    Once everything's validated, find a quiet time with the minimal load on the support team and start migrating from SherpaDesk to Freshservice.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Freshservice import

Our staff would be more than happy to run a custom migration if you have particular needs.
Get a price estimation

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