((OTRS)) Community Edition to Help Scout data migration done automatedly
Encoded conversations, secured servers, modern authorization approaches
Automated process, don't have time-out, avoiding any workflow drops
Bargain charging to deliver a function + rate balance
Companies across different fields select us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Start your transmit by evaluating Source data, modus operandi, and applications. Review data filtering and field alignment to the Target. Produce a transition strategy, that encompasses the outline and employee coaching.
Security and Compliance Review
Make sure data adheres to security protocols. Grant permissions and access settings to safeguard the movement.
Migration
Data Mapping and Customization
Match records fields amid the Source and Target. Settle on in-built custom capabilities from the list or ask for specific personalization for the record transmit.
Demo Migration
Perform a test Demo to understand how the transition app works. Verify outcomes and modify mapping as required.
Data Verification
Review all moved records in the Target is genuine, fully captured, and adequately formatted.
Full Data Migration
Transfer all required records, encompassing tickets, contacts, attachments, and related records.
Delta Migration
Capture any newest or updated records that altered for the time of the Full data transmit.
Interval Migration*
Data movement can be interrupted and continued to accommodate your outline, with no service disruption. You can pause up to five instances for five days per pause, coordinated by our sales crew during operating hours.
Post-Migration Phase
Go Live
Present the Target for all reps. Disable the Source if necessary and preserve data backups.
What Kind of Entities Can You Import from ((OTRS)) Community Edition to Help Scout ?
With Help Desk Migration service, you can conveniently import or export massive volumes of differing records entities to or from ((OTRS)) Community Edition to Help Scout. Inspect the selection of entities you can import or export using automated service by yourself from tech support team.
Do you require exclusive ((OTRS)) Community Edition to Help Scout import or export demands?
Let's discuss your requirements for a unique data migration.
| ((OTRS)) Community Edition entities | Help Scout entities | |
|---|---|---|
| Help desk | ||
| Groups | Teams | |
| Users | Users | |
| Customers | Companies | |
| Customer Users | Customers | |
| Tickets | Conversations | |
Why migrate with Help Desk Migration?
-
Zero downtime
Shift records effortlessly - preserve workflows running smoothly and help customers without hassle. -
Increased efficiency
Quickly transfer data and configure standard and tailored fields with the secure Migration Wizard. -
Seamless ticket transmiting
The Migration Wizard transfers tickets and all associated data, ensuring the data structure intact on the Target. -
Expert support
Our support crew is available to help you using chat, email, or phone. -
Effective import strategy
Our team will develop a detailed plan for data import, providing a hassle-free process and secure records. -
Pre-built options and customizations
Pick pre-designed options or ask for personalization, and we'll ensure your data is precise.
How ((OTRS)) Community Edition to Help Scout Data Migration Runs
Our automated migration app allows you import and export records in a few simple moves. However, if you have specific requirements or a unique data structure, feel free to select a custom way.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Grow Your ((OTRS)) Community Edition to Help Scout Migrate
with These Options
Leverage a seamless data transmition experience that matches your business requirements. The Help Desk Migration service provides features to empower you to complete your support service records transfer in the most suitable mode.
-
Leave behind attachments
Does your expected customer service tool provide small data storage? Skip attachments, especially if your historical support service data drop none of its value without them. The data migration time will decrease greatly.
-
Apply a extra tag to the exported tickets
Are you going to use a current help desk system during migration? To avoid mistakes, take advantage of extra tags to the imported tickets to identify them from the left ones.
-
Take a look our Demo with custom records by importing 20 entities
Don't waste your time on doubts. Ensure you understand completely how the entities settle at the end of you’ve copied them. Help Desk Migration’s Demo with custom data greenlights you appoint 20 entities for a test transfer.
-
Move newest data first
Opt for this feature to transfer your most recent records in a chronological flow, from most recent to oldest. The feature is applicable exclusively to Full Migration.
Don’t greenlight data migration to distract you from your goals
Whether you’re migrating from ((OTRS)) Community Edition to Help Scout, call into play our automated migration solution. It will allow you to import or export all your data to a targeted platform in just a few clicks. Thus, you can have your import or export finished quickly without putting pivotal tasks without putting it off.
Data migration with security standards
Help Desk Migration Wizard handles your business data is safe throughout the import or export process. We deliver maximum customer service data defence applying valid runthrough, along with regulatory compliance, accepted server safeguarding, and proper security checks.
Go with the migration tool that clients praise
With a plenty of efficient data imports performed by us, Help Desk migration service has obtained lots of service-associated awards and inspiring mentions. And our aim for high standard does not cease there. Help Desk Migration team go to improve our service and present neat options to include measures for ensuring we’re comprising most of your data migration requirements.
Benefit from easy mapping to handle all your needs
Spare yourself the long-lasting task of adding absent data types or records throughout ((OTRS)) Community Edition to Help Scout migration. So now you can map starting and custom-made fields, or otherwise change your data migration right in our migration service. You retain the system of your data with small job.
Choose a suitable time for data import
Get going by the help desk data import anytime it fits into your business processes. Additionally, our Delta feature will empower you to import the currently updated data entities once the historical customer support data was exported. Then, relax and empower our platform make the rest.
Contact to our tech-savvy support team
Are you confronting hardships with your Supported Platform data import and export? Our customer service representatives is up for it to aid you with any obstacles. With multiple involvement migrating support data, our representatives are well-prepared to confirm a successful import/export of your support data.
Your Help Desk Data Import or Export is Secured at Each and Every Phase
Employing Help Desk Migration tool, don't worry about safety of business records. We constantly audit all servers and make advancements, so that your business data is secured based on the latest recommendations.
We employ a strict two-factor access policy
Help Desk Migration Wizard takes advantage of two-factor access. Additionally, users can only export ((OTRS)) Community Edition records if they have admin rights. With these safety features arranged, you don't worry about data leak.
We use Three-layer
We deliver three layers of business records security: physical (we secure our hosting equipment against physical and logical intrusion), network (we protect our networks against cyber attacks), and application (we secure your records within our importing service from prohibited access).
Follow safety regulations
We take care of your data based on all integral security principles. Our Help Desk Migration service has an vast portfolio of compliance, and we keep growing it. Nowadays, we correspond to GDPR, CCPA, HIPAA, PCI (Level 1), and other data protection fundamentals.
What is the cost of your ((OTRS)) Community Edition to Help Scout data migration?
And now to the burning question. How much will it cost to switch from ((OTRS)) Community Edition to Help Scout? The cost will mostly build upon the business data volume you require to migrate, the complexity of your requirements, and the options you’ll use or customizations you’ll inquire. Set a Free Demo to check the Migration Wizard work and learn how much your data switch will cost.
Run a Demo to get the priceReviews encourages us upgrade our solution: Several thoughts from Help Desk Migration clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
Packed ((OTRS)) Community Edition to Help Scout Import in Several Clicks
Import your records from ((OTRS)) Community Edition to Help Scout without trouble and without disarranging your utmost purpose of putting right your clients’ concerns.
More useful guides about data import and export
Want to get more? Our blog is constantly updating information on support service improvement and help desk records migration. Take a look at it!
Best Help Desk For Startups in 2024
Like many startups, there are many different service desk systems. The market is ...
Selecting Zendesk Alternative: How to Shape Your Customer Service
Why should you look for a Zendesk alternative? When working with a help ...
The Best Customer Service Software Solutions 2024
It makes typing a single query into the Google search engine to get ...