OTRS to Help Scout
Extremely easy , no special know how or programming required. A complete OTRS to Help Scout data migration software.
Secure and ReputableYour passwords along with data are safe with us and will be used for import solely.
Quick and UnderstandableHelp Desk Migration does not require any special competencies or knowledge to begin the the migration.
Full & AccurateWe've handled all significant peculiarities of various helpdesks to help you accurately and efficiently migrate massive loads of information
Strong security of your recordsThe migration is carried out over a protected connection, and all your credentials will immediately be removed after you complete the data migration.
Automatic data migration wizardWith Help Desk Migration it certainly is simple to migrate your customer care to a new helpdesk without involving the IT department
Upper-level data mappingOur system allows mapping standard and even custom fields , thus helping you to ensure that the data end up in the right destinations in Help Scout.
Maintained connectivity between object and peopleWhen migrating your records from OTRS to Help Scout we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.
What you may migrate from OTRS to Help Scout
Help Desk Objects
with replies, notes and attachments
Knowledge Base Objects
with images and attachments
Help Desk Migration receives
High Performer Badge by
review site G2 Crowd
In what way does data migration from OTRS to Help Scout work
Start with preparing Agent profiles and all essential custom fields in the new help desk. Now, get started on migrating your data from OTRS to Help Scout.
Fill out the form with necessary credentials to allow our data migration tool to fetch information from your current help desk.
Connect Help Scout
Do the same action to connect our service with the new help desk and thereby make it possible to import the information.
Select the data you need to migrate and set the ticket fields mapping, so the data could be migrated according to your needs
Migrate small amount of data
Test out our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!
Migrate to Help Scout all data
Once everything's tested, choose a quiet time with the minimal load on the support team and begin migrating from OTRS to Help Scout.
Your data is in good hands
Have any questions?
Hear from our happy clients
- Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.Gauthier Escorbiac Supervisor of Customer Service at Thule Group
- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.Roller Luke Director of Operation at The Core Technology Group
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.Jason Morehouse CEO, Co-founder at CHECKFRONT