osTicket to Salesforce Service Cloud data migration done simply
Encrypted communications, secure servers, newest authorization approaches
Automated method, zero time-out, no workflow pauses
Deal pricing to deliver a function + rate balance
We’ve acquired the authority of brands among industries
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your migration by evaluating Source records, modus operandi, and integrations. Examine data cleansing and field mapping to the Target. Formulate a migration approach, involving the schedule and employee training.
Security and Compliance Review
Confirm data complies with security protocols. Set permissions and access settings to protect the replication.
Migration
Data Mapping and Customization
Connect data fields amid your Source and Target. Decide on automated custom capabilities from the menu or request certain customization for the data replication.
Demo Migration
Do a trial Demo to identify how the transfer app works. Spot outcomes and adjust mapping as needed.
Data Verification
Check all transferred records in the Target is accurate, fully captured, and properly organized.
Full Data Migration
Move all chosen records, containing tickets, contacts, attachments, and related data.
Delta Migration
Catch any fresh or updated records that altered for the time of the Full data migration.
Interval Migration*
Data transfer can be halted and resumed to match your timeline, with no downtime. You can halt up to five instances for five days each, managed by our sales team during operating hours.
Post-Migration Phase
Go Live
Roll out the Target for all users. Disable the Source if necessary and protect data backups.
What Types of Records Can You Import from osTicket to Salesforce Service Cloud ?
With our Migration Wizard, you can with no trouble import or export significant volumes of varying records types to or from osTicket to Salesforce Service Cloud. Examine the selection of data entities you can import or export making use of automation without extra help from tech representatives.
Do you look for specific osTicket to Salesforce Service Cloud migration needs?
Let us know you need a unique data migration.
| osTicket objects | Salesforce Service Cloud objects | |
|---|---|---|
| Help desk | ||
| Agents | Users | |
| Organizations | Accounts | |
| Users | Contacts | |
| Tickets | Cases | |
| Knowledge Base | ||
| Categories | Top level categories | |
| Folders | Second level categories | |
| FAQs | Articles | |
Why transfer with Help Desk Migration?
No downtime
Import data smoothly - keep workflows running smoothly and help customers seamlessly.Enhanced efficiency
Seamlessly migrate data and configure standard and personalized fields with the secure Migration Wizard.Easy ticket retrieval
The Migration Wizard moves tickets and all related data, keeping the data structure intact on the Target.Always here for you
Our support agents is ready to navigate you via chat, email, or phone.Detailed migration planning
Managers will create a detailed plan for data import, ensuring a hassle-free process and secure records.Custom options available
Decide on automated options or ask for personalization, and we'll ensure your data is precise.
How osTicket to Salesforce Service Cloud Data Migration Works
Our automated migration solution lets you import and export data in a few simple steps. However, if you have specific requirements or a distinct data structure, feel free to select a custom way.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Enhance Your osTicket to Salesforce Service Cloud Move
with These Functionalities
Have a tailored data replication experience that aligns your business requirements. The Help Desk Migration service provides functions to assist you to complete your customer service data transfer in the secure and automated approach.
Bypass attachments
Does your destination support service platform present limited data storage? Skip attachments, particularly if your historical data lose no track of processes without them. The data migration time will scale down significantly.
Migrate inline images as attachments
Import the images set in into tickets as attachments. The data import and export time might be longer, but the images will never disappear along with the existing a future help desk platform.
Take a look our Demo with custom records by moving 20 entities
If you need to see how particular entities look like in the destination help desk solution, run this free custom Demo and hand-pick 20 entities for a migration.
Transfer newest records first
Select this option to import your most recent records in a chronological order, from newest to oldest. This out-of-the-box option is exclusive to Full Migrations.
Don’t greenlight data migration to distract you from your goals
Whether you’re moving from osTicket to Salesforce Service Cloud, make use of our automated migration solution. It will help you to migrate all your data to a selected platform in just a few clicks. Thus, you can have your migration done in a timely manner without putting pivotal works on the back burner.
Data import with confidence
The Migration Wizard will ensures your data security during all phases of the migration process. To take care of the maximum security of your support service records whether they are in migration or at rest, we apply valid runthrough. Here is included handling constant security scans, keeping our servers safe, obeying different instructions, and more.
Move ahead with the migration service that clients praise
Thousands of successful data import and exports and numerous awards and approving commentaries can assure the high quality of Help Desk migration service. On top of that, we keep developing our feature list. Going back to Help Desk Migration's aim is to cover nearly all of your import and export inquirements, we keep advancing our solution and constantly enhance it with neat capabilities.
Apply comprehensive mapping to cover your most complex needs
Our service will rescue you from copy-pasting business data or creating not included record types at the time of osTicket to Salesforce Service Cloud migration. Now you can map starting and custom-made ticket fields, or otherwise adjust your data migration right away our Migration Wizard. This will leave unchanged the original system of your records smoothly on your side.
Select a convenient time for data import
Select the most convenient time to launch the help desk data migration operation. Start by moving historical data and then go for the Delta migration function to migrate your during migration changed tickets. Then, relax and greenlight our migration service do the rest.
Contact to our tech-savvy support team
Are you having challenges with your Supported Platform migration? Permit Help Desk Migration service team inspect your obstacle. With years of experience importing data, Help Desk Migration team are well-equipped to ensure a successful import/export of your business data.
Your Help Desk Data Import or Export is Protected at Each Step
Applying Help Desk Migration tool, you’ll never have to worry about security of business data. We regularly check all facilities and make updates, so that your business data is shielded matching to the fresh requirements.
We apply a stringent two-factor authentication policy
Help Desk Migration Wizard shields your data from unauthorized accessing with two-factor authentication. Besides, only your agents with admin rights can export your osTicket records. United, these safeguards terminate the dangers of data leakage.
We apply 3-layer
Help Desk Migration provides three levels of data safety. At the physical level, we defense our hosting facilities from any intrusion. At the application layer, we exclude any unlawful log in to your data on our service. And, last but not least, on the network layer, we secure our networks from cyber attacks.
Compliance with safety regulations
Help Desk Migration commits to top ranking security standards, delivering maximum safety for your records. We correspond to HIPAA, CCPA, PCI DSS Level 1, GDPR, and other key data security standards. And our broad compliance portfolio continues getting enlarged.
How much does osTicket to Salesforce Service Cloud data migration cost?
How much will you need to invest in the switch from osTicket to Salesforce Service Cloud? The price will mostly build upon the records volume you need to transfer, the complexity of your demands, and the features you’ll select or custom work you’ll inquire. Set a Free Demo to test the Migration Wizard work and find out how much your data transfer will cost.
Run a Demo to get the priceFeedback inspires us elevate our solution: Few thoughts from Help Desk Migration clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
All-packed osTicket to Salesforce Service Cloud Migration in a Few Clicks
Import your data from osTicket to Salesforce Service Cloud with ease and without disturbing your ultimate objective of working out your customers’ issues.
Find out more tips and tricks about data migration
Interested to learn more? Our blog is packed with information on support service improvement and help desk software import and export. Check it out!
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