Fast & safe Oracle Service Cloud (RightNow) to Zendesk data migration services
Encoded conversations, secure servers, up-to-date authorization approaches
Automated process, no operations time-out, excluded workflow breaks
Reasonable charging to deliver a function + rate balance
Companies among different industries prefer us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Start your transition by evaluating Source records, modus operandi, and applications. Evaluate data cleansing and field alignment to the Target. Make a movement approach, featuring the timeline and agent coaching.
Security and Compliance Review
Make sure data adheres to security protocols. Configure permissions and access settings to safeguard the transfer.
Migration
Data Mapping and Customization
Match records fields amid your Source and Target. Settle on in-built custom options from the menu or ask for unique tailoring for the record transition.
Demo Migration
Do a test Demo to identify how the transfer app performs. Check outcomes and alter mapping as you wish.
Data Verification
Confirm all transmitted records in the Target is precise, fully captured, and adequately structured.
Full Data Migration
Transfer all required records, consisting of tickets, contacts, attachments, and correlated records.
Delta Migration
Capture any newest or updated records that altered for the time of the Full data replication.
Interval Migration*
Data movement can be interrupted and resumed to match your schedule, with no service disruption. You can stop up to five instances for five days per pause, organized by our sales team during work hours.
Post-Migration Phase
Go Live
Present the Target for all customer service agents. Disable the Source if necessary and preserve data backups.
What Records Can You Import from Oracle Service Cloud (RightNow) to Zendesk ?
With Help Desk Migration service, you can with no trouble import or export massive piles of varied records types to or from Oracle Service Cloud (RightNow) to Zendesk. Check out the set of data entities you can import implementing automated service by yourself from tech support agents.
Do you want certain Oracle Service Cloud (RightNow) to Zendesk migration inquirements?
Schedule a call and tell us about a unique data import.
| Oracle Service Cloud (RightNow) entities | Zendesk entities | |
|---|---|---|
| Help desk | ||
| Groups | Groups | |
| Accounts | Agents | |
| Organizations | Organizations | |
| Contacts | Customers | |
| Incidents | Tickets | |
| Knowledge Base | ||
| Top-level categories | Categories | |
| Categories | Sections | |
| Articles | Articles | |
Why migrate with Help Desk Migration?
Zero downtime
Move records seamlessly - ensure workflows efficient and help customers without hassle.Increased efficiency
Quickly transfer data and configure standard and custom fields with the secure Migration Wizard.Seamless ticket migration
The Migration Wizard moves tickets and all associated data, preserving the data structure consistent on the Target.Expert support
Our support crew is equipped to assist you by means of chat, email, or phone.Effective movement planning
Our team will develop a detailed plan for data import, securing a hassle-free process and reliable data.Pre-built options and customizations
Opt for pre-designed options or ask for personalization, and we'll make sure your data is precise.
How Oracle Service Cloud (RightNow) to Zendesk Data Migration Flows
Our automated migration app allows you import and export data in a few simple moves. However, if you have specific requirements or a non-standard data structure, feel free to go with a custom route.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Grow Your Oracle Service Cloud (RightNow) to Zendesk Migrate
with These Functions
Acquire a seamless data replication experience that meets your business objectives. The Help Desk Migration service offers functions to enhance you to complete your customer service records transfer in the automated and secure approach.
Leave behind attachments
Does your expected customer service tool deliver compact data storage? Leave behind attachments, specially if your historical support service data lose no track of processes without them. The data migration time will drop greatly.
Apply a extra tag to the migrated tickets
Add extra tags to the migrated tickets — in such a way, you won’t mix up them with the existing. You may further arrange the tickets by adding tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Migrate inline images as attachments
Don’t want to lose images set in into the tickets? You can migrate them to the expected help desk platform as attachments.
Take a look our Demo with custom records by moving 20 entities
Don't waste your time on doubts. Ensure you understand entirely how the entities settle after you’ve copied them. Our Demo with custom data greenlights you handpick 20 entities for a test transfer.
Move newest data first
Choose this option to transfer your most recent records in a chronological flow, from most recent to oldest. This out-of-the-box feature is applicable to Full Migrations.
Don’t greenlight data migration to throw off you from your business
Whether you’re moving from Oracle Service Cloud (RightNow) to Zendesk, make use of our automated migration solution. It will allow you to import or export all your data to a selected help desk system in just a couple of clicks. Thus, you will receive your import or export finished quickly without putting important tasks on the shelf.
Data migration with security standards
Help Desk Migration Wizard takes care of your data is safe throughout the import or export process. We support maximal data safety applying proven procedures, added to regulatory compliance, established server safeguarding, and approved security checks.
Select the migration tool that clients praise
With a plenty of efficient data migrations done by our Migration Wizard, Help Desk migration service has obtained lots of service-associated awards and approving mentions. And our pursuit of high standard does not end there. Since our calling is to include most of your import and export inquirements, we keep advancing our service and oftentimes strengthen it with fresh capabilities.
Benefit from clear mapping to cover your most complex needs
Help Desk Migration solution will free your up from copy-pasting business data or adding wanted record types at the time of Oracle Service Cloud (RightNow) to Zendesk migration. Now you can map typical and custom data fields, or else modify your data migration right in our tool. This will sustain the native system of your data effortlessly on your side.
Choose a suitable time for data import
Get going by the help desk data migration anytime it fits into your operations. Besides, our Delta option will let you to export the freshly updated data entities after the historical customer service data was migrated. Then, relax and let our Migration Wizard do the rest.
Work with a support pros you can completely depend on
Are you encountering difficulties with your Supported Platform data import? Permit Help Desk Migration support agents search into your problem. With plenty of experience moving business data, Help Desk Migration pros are well-skilled to ensure a accomplished import of your support data.
Your Help Desk Data Import or Export is the Whole Way Along
Applying Help Desk Migration tool, don't worry about safety of critical records. We constantly audit all servers and make updates, so that your business data is secured according to the up-to-date requirements.
We employ a strict two-factor authentication policy
Help Desk Migration Wizard guards your records from unauthorized getting access with two-factor access. What’s more, users can only import from Oracle Service Cloud (RightNow) data if they got admin rights. With these safety functions in order, you don't worry about data leak.
Three-layer data protection
Help Desk Migration enables 3 levels of business records protection. At the physical layer, we shield our hosting facilities from any intrusion. At the app layer, we cease any unauthorized access to your records on our platform. And, last but not least, on the network level, we protect our networks against cyber attacks.
We fulfill security principles
Our Help Desk Migration service accomplishes to highest security fundamentals, ensuring utmost greatest security for your business data. We correspond to HIPAA, CCPA, PCI DSS Level 1, GDPR, and other crucial data security levels. And our extended compliance set keeps getting large.
What is the cost of your Oracle Service Cloud (RightNow) to Zendesk data migration?
And now to the burning question. How much will it cost to switch from Oracle Service Cloud (RightNow) to Zendesk? The cost will mostly build upon the data volume you require to move, the complexity of your demands, and the features you’ll choose or customizations you’ll ask for. Start a Free Demo to check the Migration Wizard work and learn how much your data switch will cost.
Run a Demo to get the priceReviews encourages us advance our solution: Some words from our clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Packed Oracle Service Cloud (RightNow) to Zendesk Import in a Few Clicks
Import your business records from Oracle Service Cloud (RightNow) to Zendesk simply and with no disorganizing your utmost objective of addressing your clients’ issues.
More useful guides about data migration
Willing to know more about help desk records import and support service upgrading? Check out our resources.
Best Help Desk For Startups in 2024
Like many startups, there are many different service desk systems. The market is ...
11 Help Scout Alternatives to Consider in 2024
Are there many Help Scout alternatives? Well, help desk software keeps evolving and ...
A Comprehensive Guide to Intercom Alternatives
When it comes to satisfying your customers, there's no doubt that Intercom s ...