Secure Oracle Service Cloud (RightNow) to Freshservice data migration service
Encrypted dialogues, safe servers, newest authorization ways
Automated process, never get time-out, avoiding any workflow drops
Reasonable pricing to deliver an opportunity + fee balance
Brands across different sectors lean on our tool
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Start your replication by evaluating Source data, procedures, and integrations. Evaluate data filtering and field alignment to the Target. Create a transfer approach, featuring the agenda and reps coaching.
Security and Compliance Review
Confirm data complies with security protocols. Grant permissions and access controls to protect the transfer.
Migration
Data Mapping and Customization
Connect data fields amid the Source and Target. Opt for automated custom options from the list or ask for unique tailored adjustments for the record transition.
Demo Migration
Set up a free trial Demo to check how the replication solution performs. Check outcomes and modify settings as necessary.
Data Verification
Confirm all replicated records in the Target is genuine, complete, and properly structured.
Full Data Migration
Migrate all required records, containing tickets, contacts, attachments, and linked data.
Delta Migration
Capture any newest or updated records that tweaked for the duration of the Full data movement.
Interval Migration*
Data migration can be interrupted and restarted to cohere your outline, with no downtime. You can stop up to five instances for five days per pause, organized by our sales squad during operating hours.
Post-Migration Phase
Go Live
Roll out the Target for all support reps. Disable the Source if required and save data backups.
What Entities Can You Migrate from Oracle Service Cloud (RightNow) to Freshservice ?
With our Migration tool, you can smoothly import and export huge piles of varied records entities to or from Oracle Service Cloud (RightNow) to Freshservice. Review the parameters of data entities you can import applying automation service without extra help from tech service reps.
Do you want particular Oracle Service Cloud (RightNow) to Freshservice import demands?
Let us know about a nonstandard data import.
| Oracle Service Cloud (RightNow) objects | Freshservice objects | |
|---|---|---|
| Help desk | ||
| Groups | Groups | |
| Accounts | Agents | |
| Organizations | Departments | |
| Contacts | Requesters | |
| Incidents | Tickets | |
| Knowledge Base | ||
| Top-level categories | Categories | |
| Categories | Folders | |
| Articles | Articles | |
Why migrate with Help Desk Migration?
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Zero downtime
Move data effortlessly - preserve workflows on track and serve customers effectively. -
Enhanced efficiency
Seamlessly shift data and configure predefined and tailored fields with the out-of-box Migration Wizard. -
Easy ticket movement
The Migration Wizard replicates tickets and all connected data, ensuring the data structure unaffected on the Target. -
Always here for you
Our support agents is set to help you using chat, email, or phone. -
Detailed replication framework
Our team will establish a detailed plan for data import, providing a efficient process and reliable data. -
Pre-built options and customizations
Opt for pre-designed options or ask for specific adjustments, and we'll confirm your data is preserved.
How Oracle Service Cloud (RightNow) to Freshservice Data Migration Goes
You can perform records import in five simple moves, applying our automated migration app. If you’re managing a unique data structure, feel free to select our customized mode. We’re in place to comply with your non-standard demands.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Boost Your Oracle Service Cloud (RightNow) to Freshservice Import
with These Options
Have a smooth data transfer experience that corresponds your company’s objectives. The Help Desk Migration service offers features to empower you to succeed your help desk records transfer in the painless manner.
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Bypass attachments
Does your new help desk solution provide small data storage? Leave behind attachments, specially if your current support data drop none of its value without them. The data import and export time will drop remarkably.
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Choose a extra tag to the imported tickets
Are you going to work a existing help desk tool during data export? To exclude chaos, apply tags to the migrated tickets to identify them from the remaining ones.
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Employ the attachment feature to Import inline images
Export the images fixed into tickets as attachments. The data import time might take more time, but the images will never disappear along with the source a destination help desk system.
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Demo with custom data: Pick 20 entities for export
Avoid any guessing. Make certain you understand fully what the entities will look like after you’ve moved them. Help Desk Migration’s Demo with custom data empowers you select 20 entities for a test import.
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Transfer newest records first
Choose this feature to transfer your newest records in a chronological order, from most recent to oldest. This custom capability is applicable to Full Migrations.
Don’t empower data migration to throw off you from your business
Our automated migration tool provides a productive app, whether you’re migrating your help desk operations from Oracle Service Cloud (RightNow) to Freshservice. With just a couple of clicks, your help desk platform will be ready to work on a selected platform — no need to accept any delay!
Data migration meets security standards
The Migration Wizard will covers your data security during all phases of the migration process. To confirm the maximal guard of your help desk data whether they are in migration or at rest, we apply valid practices. Here is encompassed controlling frequent security analysis, keeping our servers safe, complying with numerous regulations, and more.
Select the migration app that clients recommend
With numerous outstanding data imports performed by us, our migration service has earned many service-associated awards and favorable commentaries. And our striving towards high standard does not terminate there. For Help Desk Migration's calling is to involve most of your migration inquirements, we keep developing our solution and frequently add to it with useful features.
Apply straightforward mapping to deal with all your needs
Rescue yourself from the laborious mission of adding wanted fields or records along Oracle Service Cloud (RightNow) to Freshservice migration. Our app empowers you map fields and transform your data migration. You preserve the system of your business data with minimal work.
Choose a appropriate time for data import
Choose the most appropriate time to set up the help desk data import workflow. Start by importing historical records and later set up the Delta feature to import your currently changed tickets. Then, relax and allow our importing tool handle the rest.
Work with a support agents you can fully depend on
Don’t worry about confronting challenges whilst running your Supported Platform data import. Our support pros is ready to help you with any obstacles. With plenty of successful data import and export expertise, they can fin a solution to any challenge linked with your support service data migration or even provide help along the whole data migration.
Your Help Desk Data Import and Export is the Whole Way Long
Help Desk Migration app offers endless import features with no compromising on safety. We commit to the fresh standards, set proper advancements, and invariably scan all facilities.
We apply a rigid two-factor access policy
Our Migration Wizard shields your business data from unwanted getting access with 2FA authentication. Besides, only your company representatives with admin rights can migrate your Oracle Service Cloud (RightNow) records. Collect, these safety measures prevent the dangers of information leak.
Three-layer business data security
We ensure 3 levels of records safety: physical (we secure our data hosting facilities against any attacks), network (we take care of our networks against digital abuse), and app (we take care of your records within our importing platform from forbidden entry).
We fulfill protection principles
Our Help Desk Migration service fulfills to upmost security levels, providing utmost greatest security for your business data. We meet the demands and requirements of HIPAA, CCPA, PCI DSS Level 1, GDPR, and other key data protection principles. And our extended compliance set keeps getting extended.
How much does Oracle Service Cloud (RightNow) to Freshservice data migration cost?
How much will you need to invest in the switch from Oracle Service Cloud (RightNow) to Freshservice? The price will mostly lean on the business data volume you need to move, the complexity of your requirements, and the options you’ll choose or custom work you’ll inquire. Start a Free Demo to test the Migration Wizard performance and find out how much your migration will cost.
Run a Demo to get the priceFeedback motivates us upgrade our tool: Several words from our clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
All-packed Oracle Service Cloud (RightNow) to Freshservice Migration in a Couple Clicks
Import your data from Oracle Service Cloud (RightNow) to Freshservice with no trouble with no disarranging from what truly matters — putting right your clients’ requests. Our app carries out all the work behind the scenes while you simply enjoy working with your chosen platform.
More information about data import
Willing to learn more about help desk business records import and export and support service improvement? Check out our blog.
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