Reliable LiveChat to Freshdesk data migration service
Encrypted conversations, secure servers, newest authorization ways
Automated process, no operations time-out, reduced workflow drops
Flexible charging to deliver a feature + fee balance
We’ve built the of brands among sectors
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Start your transition by evaluating Source data, procedures, and integrations. Examine data cleaning and field matching to the Target. Make a transition scenario, featuring the timeline and user coaching.
Security and Compliance Review
Ensure data adheres to security protocols. Establish permissions and access controls to protect the replication.
Migration
Data Mapping and Customization
Map records fields amid the Source and Target. Opt for automated custom capabilities from the set or discuss specific tailoring for the record transition.
Demo Migration
Perform a test Demo to identify how the movement solution performs. Spot outcomes and tweak mapping as you wish.
Data Verification
Ensure all transmitted records in the Target is correct, complete, and properly organized.
Full Data Migration
Migrate all required records, covering tickets, contacts, attachments, and related data.
Delta Migration
Capture any newest or updated records that changed for the duration of the Full data movement.
Interval Migration*
Data migration can be interrupted and resumed to suit your outline, with no downtime. You can halt up to five instances for a duration of five days each, coordinated by our sales crew during business hours.
Post-Migration Phase
Go Live
Launch the Target for all customer service agents. Disable the Source if needed and secure data backups.
What Data Can You Migrate from LiveChat to Freshdesk ?
With our Migration service, you can with no trouble migrate huge piles of varying records types to or from LiveChat to Freshdesk. Check out the set of record types you can import implementing automated tool without extra assistance from tech representatives.
Do you have certain LiveChat to Freshdesk migration requirements?
Let us know about a personalized data migration.
| LiveChat objects | Freshdesk objects | |
|---|---|---|
| Help desk | ||
| Groups | Groups | |
| Agents | Agents | |
| Requesters | Contacts | |
| Tickets | Tickets | |
Why migrate with Help Desk Migration?
Zero downtime
Migrate records without disruption - maintain workflows running smoothly and assist customers effectively.Enhanced efficiency
Effortlessly transfer data and configure default and tailored fields with the intelligent Migration Wizard.Streamlined ticket migration
The Migration Wizard transfers tickets and all associated data, maintaining the data structure intact on the Target.Dedicated support service
Our support team is equipped to guide you through chat, email, or phone.Comprehensive movement planning
Our team will develop a detailed plan for data import, guaranteeing a efficient process and reliable records.Pre-built options and customizations
Choose pre-designed options or ask for customization, and we'll ensure your data is correct.
How LiveChat to Freshdesk Data Migration Flows
You can do records migration in a few simple actions, using our automated migration service. If you’re managing a complex data structure, feel free to go with our custom mode. We’re ready to comply with your special needs.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Boost Your LiveChat to Freshdesk Migrate
with These Features
Get a seamless data replication experience that corresponds your company’s objectives. The Help Desk Migration service provides functionalities to facilitate you to complete your support service records transmitting in the automated and secure way.
Skip attachments
Does your new customer service tool offer definite data storage? Leave behind attachments, particularly if your current support data loses none of its value without them. The data migration time will cut down remarkably.
Add a extra tag to the migrated tickets
Add extra tags to the migrated tickets — just like that, you won’t confuse them with the left. You may further sort the tickets by qualifying tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Demo with custom data: Select 20 entities for import
If you need to check how certain entities settle in the destination help desk system, start this free custom Demo and select 20 entities for a export.
Migrate newest data first
Select this castomization to move your most recent records in a chronological flow, from most recent to oldest. This automated capability is applicable to Full Migrations.
Don’t empower data migration to throw off you from your goals
Our automated migration service provides an effective solution, whether you’re importing your help desk operations from LiveChat to Freshdesk. With just a couple of clicks, your help desk platform will be ready to work on a desired system — no need to bear any break!
Data migration with security standards
The Migration Wizard will take care of your data security during all phases of the migration process. To take care of the maximal protection of your support service records whether they are in import or at rest, we use proven procedures. There encompass running approved security analysis, retaining our servers protected, following many regulations, and more.
Choose the migration tool that clients love
A collection of efficient migrations and many awards and positive mentions can guarantee the high quality of our migration service. Moreover, we enlarge our feature list. For Help Desk Migration's calling is to take in nearly all of your data migration requirements, we remain developing our tool and often increase it with neat functioning.
Enjoy clear mapping to cover all your needs
Our solution will spare you from copypasting help desk data or adding not included data types at the time of LiveChat to Freshdesk migration. Our app permits you map data fields and tailor your data import. You preserve the structure of your data with small effort.
Choose a suitable time for data import
Choose the most suitable time to run the help desk migration workflow. Start by exporting historical records and later set up the Delta opportunity to migrate your most recently updated records. Then, relax and allow our importing tool take care of the rest.
Communicate our savvy support pros
Are you facing difficulties with your Supported Platform data migration? Our customer support team is all set to help you with any problems. With lots of familiarity moving data, Help Desk Migration pros are well-skilled to guarantee a successful import/export of your support data.
Your Help Desk Data Import and Export is the Whole Way Through
With Help Desk Migration tool, don't worry about safety of critical records. We commit to the latest standards, run proper advancements, and consistently test all servers.
We use a strict two-factor access policy
Our Migration Wizard takes advantage of two-factor access. On top of that, only your agents with admin access rights can import your LiveChat information. Together, these safeguards eliminate the dangers of information leak.
Three-layer business data security
We deliver 3 levels of records security: physical (we take care of our hosting equipment against any attacks), network (we take care of our networks against digital harm), and application (we protect your data within our data importing service against unsanctioned access).
Meet protection levels
We protect your data based on all essential security standards. Help Desk Migration holds an extensive portfolio of compliance, and we keep growing it. Nowadays, we meet the demands and requirements of GDPR, CCPA, HIPAA, PCI (Level 1), and other data protection principles.
How much does LiveChat to Freshdesk data migration cost?
How much will you need to invest in the switch from LiveChat to Freshdesk? The cost will mostly depend on the business data volume you need to transfer, the complexity of your specifications, and the features you’ll choose or customizations you’ll request. Start a Free Demo to check the Migration Wizard performance and figure out how much your data transfer will cost.
Run a Demo to get the priceFeedback encourages us improve our service: Several words from Help Desk Migration clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Find out the way to prepare for Freshdesk data migration
Prepare for Freshdesk data migration by checking an in-depth step-by-step guide
Full LiveChat to Freshdesk Import in a Few Clicks
Import your records from LiveChat to Freshdesk with ease with no disorganizing from what truly matters — setting right your customers’ inquiries. Help Desk Migration service does all the work behind the scenes while you simply enjoy running customer service your chosen platform.
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