Effortless Live Agent to Help Scout data migration services
Encoded conversations, safe servers, advanced authorization methods
Automated process, no downtime, no workflow drops
Reasonable charging to ensure an opportunity + charge balance
Customers across various niches pick us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Start your transfer by assessing Source records, workflows, and applications. Review data filtering and field alignment to the Target. Set up a transfer approach, that consists of the timeline and support reps training.
Security and Compliance Review
Make sure data adheres to security standards. Set permissions and access settings to safeguard the migration.
Migration
Data Mapping and Customization
Match records fields between your Source and Target. Select in-built custom settings from the list or ask for distinct tailored adjustments for the record transfer.
Demo Migration
Start a test Demo to figure out how the transmit tool performs. Review outcomes and modify settings as necessary.
Data Verification
Confirm all migrated data in the Target is accurate, fully captured, and adequately formatted.
Full Data Migration
Transfer all chosen data, including tickets, contacts, attachments, and correlated records.
Delta Migration
Capture any fresh or updated data that tweaked at the time of the Full data replication.
Interval Migration*
Data movement can be halted and restarted to align with your outline, with no service disruption. You can pause up to five instances for five days per pause, adjusted by our sales squad during operating hours.
Post-Migration Phase
Go Live
Present the Target for all agents. Decommission the Source if required and secure data backups.
What Entities Can You Import from Live Agent to Help Scout ?
With Help Desk Migration service, you can painlessly import and export big piles of various records entities to or from Live Agent to Help Scout. Take a look the details of data entities you can import implementing automation without extra assistance from tech support agents.
Do you want certain Live Agent to Help Scout import needs?
Let's discuss your requirements for a custom data import.
| Live Agent entities | Help Scout entities | |
|---|---|---|
| Help desk | ||
| Departments | Teams | |
| Agents | Users | |
| Companies | Companies | |
| Contacts | Customers | |
| Tickets | Conversations | |
| Knowledge Base | ||
| Category | Collections | |
| Folder | Categories | |
| Article | Articles | |
Why migrate with Help Desk Migration?
Zero downtime
Move records effortlessly - keep workflows efficient and aid customers without hassle.Increased efficiency
Quickly transfer data and map predefined and tailored fields with the smart Migration Wizard.Seamless ticket transfer
The Migration Wizard imports tickets and all associated records, keeping the data structure consistent on the Target.Expert support
Our support crew is prepared to help you via chat, email, or phone.Effective transfer framework
Our team will develop a clear plan for data import, ensuring a seamless process and reliable data.Pre-built options and customizations
Opt for automated options or request specific adjustments, and we'll make sure your data is on point.
How Does Live Agent to Help Scout Data Migration Run?
You can carry out records import in five simple moves, applying our automated migration solution. However, if you have special needs or a distinct data structure, feel free to select a custom route.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Grow Your Live Agent to Help Scout Migrate
with These Options
Acquire a seamless data transfer experience that meets your business objectives. The Help Desk Migration service brings features to handle you to achieve your help desk records transfer in the automated and secure approach.
Leave behind attachments
Does your expected help desk platform provide limited data storage? Leave behind attachments, especially if your historical support service data doesn’t suffer a loss of its value without them. The migration time will decrease remarkably.
Apply a additional tag to the imported tickets
Are you going to run a existing help desk tool during data import? To reduce mess, use tags to the imported tickets to separate them from the left ones.
Migrate inline images as attachments
Don’t want to leave behind images inserted into the tickets? You can export and import them to the targeted support service platform as attachments.
Check out our Demo with custom records by exporting 20 entities
Don't waste your time on doubts. Ensure you know exactly how the entities settle after you’ve copied them. Help Desk Migration’s Demo with custom data lets you pick 20 entities for a test import.
Move newest data first
Opt for this feature to transfer your newest records in a chronological order, from most recent to oldest. The feature is applicable only to Full Migration.
Don’t allow data migration to throw off you from your tasks
Our automated migration tool delivers an efficient tool, whether you’re importing your customer service operations from Live Agent to Help Scout. With just a few clicks, your support service solution will be live on a chosen system — no need to bear any delay!
Data migration with security standards
The Migration Wizard will covers your data security during all phases of the migration process. To ensure the highest safety of your records whether they are in migration or at rest, we apply valid modes. These contain handling regular security scans, reserving our servers secured, meeting numerous regulations, and more.
Select the migration tool that customers recommend
With a plenty of efficient data imports under our belt, Help Desk migration service has obtained lots of service-connected awards and positive reviews. And our aspiration for high quality does not hold there. As long as our aim is to contain all your import and export requirements, we remain developing our tool and oftentimes enhance it with new functioning.
Benefit from intuitive mapping to deal with your most complex needs
Set yourself free from the challenging mission of adding nonexistent record types or help desk data during Live Agent to Help Scout migration. Now you can map standard and custom-made ticket fields, or else transform your data import and export right away our migration service. You get to preserve the structure of your data with slight work.
Choose a suitable time for data migration
Choose the most suitable time to launch the help desk data migration workflow. Get going by importing historical records and later go for the Delta migration function to move your freshly updated data. Then, relax and greenlight our service take care of the rest.
Work with a support pros you can completely rely on
Don't fret about confronting hardships just as running your Supported Platform data import. Help Desk Migration customer support representatives is in place to guide you with any setbacks. With lots of accomplished data export/import mastery, they can fin a solution to any issue related to your customer support migration or even deliver help during the complete migration.
Your Help Desk Data Import is the Whole Way Long
Using Help Desk Migration service, you’ll never have to worry about safety of critical records. We commit to the up-to-date requirements, run constant upgrades, and unfailingly audit all systems.
We employ a strict 2FA authentication policy
Help Desk Migration Wizard applies 2FA authentication. Besides, only your business reps with admin access rights can import your Live Agent information. Linked, these safety measures eliminate the risk of data leak.
3-level data security
We deliver three layers of business data protection: physical (we take care of our hosting equipment against any breach), network (we take care of our networks against digital abuse), and application (we secure your data within our importing service from prohibited access).
We fulfill security regulations
We take care of your business data based on all essential security principles. Help Desk Migration service has an extended list of compliance, and we are growing it. These days, we are compatible with GDPR, CCPA, HIPAA, PCI (Level 1), and other data security levels.
What is the cost of your Live Agent to Help Scout data migration?
And now to the burning question. How much will it cost to switch from Live Agent to Help Scout? The cost will largely lean on the business data volume you require to migrate, the complexity of your requirements, and the options you’ll select or custom work you’ll inquire. Start a Free Demo to check the Migration Wizard work and figure out how much your data switch will cost.
Run a Demo to get the priceReviews encourages us upgrade our tool: Several words from our clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Find out the way to prepare for Help Scout data migration
Prepare for Help Scout data migration by checking an in-depth step-by-step guide
Packed Live Agent to Help Scout Import in a Couple Clicks
Import your business data from Live Agent to Help Scout painlessly without disturbing from what really matters — setting right your clients’ concerns. Our Wizard handles all the work behind the scenes when you simply enjoy working with your selected platform.
More helpful insights about data import
Willing to learn more about help desk business records import and export and customer service advancement? Look at our help section.
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