Live Agent to CSV data migration done simply
Encrypted communications, secure servers, newest authorization approaches
Automated process, don't have time-out, avoiding any workflow breaks
Deal pricing to deliver a function + rate balance
Companies among various areas choose us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Start your transmit by evaluating Source data, modus operandi, and apps. Review data cleaning and field alignment to the Target. Produce a transfer tactic, involving the agenda and reps training.
Security and Compliance Review
Ensure data complies with security protocols. Grant permissions and access settings to secure the movement.
Migration
Data Mapping and Customization
Map data fields amid the Source and Target. Decide on pre-built custom features from the set or ask for specific tailored adjustments for the record replication.
Demo Migration
Carry out a trial Demo to identify how the transition app works. Verify outcomes and modify mapping as necessary.
Data Verification
Check all moved records in the Target is genuine, fully captured, and appropriately formatted.
Full Data Migration
Migrate all selected records, covering tickets, contacts, attachments, and related information.
Delta Migration
Capture any new or updated records that altered for the time of the Full data transfer.
Interval Migration*
Data migration can be paused and resumed to accommodate your schedule, with zero interruption. You can pause up to five instances for five days per pause, coordinated by our sales squad during operating hours.
Post-Migration Phase
Go Live
Launch the Target for all reps. Disable the Source if necessary and preserve data backups.
What Kind of Data Can You Import from Live Agent to CSV ?
With our Migration Wizard, you can with no trouble import or export significant volumes of differing records entities to or from Live Agent to CSV. Inspect the set of data types you can import or export applying automated tool without any assistance from tech support team.
Do you look for nonstandard Live Agent to CSV migration demands?
Schedule a call and tell us about a unique data migration.
| Live Agent objects | CSV objects | |
|---|---|---|
| Help desk | ||
| Departments | Departments | |
| Agents | Agents | |
| Companies | Companies | |
| Contacts | Contacts | |
| Tickets | Tickets | |
| Knowledge Base | ||
| Category | Categories | |
| Folder | Folders | |
| Article | Articles | |
Why migrate with Help Desk Migration?
Zero downtime
Import data without disruption - preserve workflows running smoothly and help customers continuously.Enhanced efficiency
Effortlessly migrate data and configure standard and custom fields with the secure Migration Wizard.Streamlined ticket transmiting
The Migration Wizard migrates tickets and all related data, ensuring the data structure intact on the Target.Dedicated support service
Our support team is available to guide you using chat, email, or phone.Comprehensive import planning
Our team will create a detailed plan for data import, providing a hassle-free process and secure records.Pre-built options and customizations
Decide on pre-built options or ask for personalization, and we'll ensure your data is precise.
How Live Agent to CSV Data Migration Runs
You can run records import in a few simple moves, applying our automated migration service. However, if you have unique requirements or a non-standard data structure, feel free to choose a custom way.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Boost Your Live Agent to CSV Move
with These Features
Share a tailored data replication experience that meets your business requirements. The Help Desk Migration service delivers functionalities to handle you to complete your help desk records movement in the painless mode.
Skip attachments
Does your new platform offer small data storage? Skip attachments, especially if your historical data doesn’t suffer a loss of its value without them. The data migration time will trim greatly.
Import inline images as attachments
Don’t want to leave behind images embedded into the tickets? You can export and import them to the expected customer service tool as attachments.
Take a look our Demo with custom records by importing 20 entities
If you need to see how chosen entities look like in the desired help desk platform, run this free custom Demo and hand-pick 20 entities for a export.
Migrate newest records first
Opt for this castomization to transfer your most recent records in a chronological order, from most recent to oldest. This out-of-the-box feature is exclusive to Full Migrations.
Don’t greenlight data migration to distract you from your work
Our automated migration tool provides a powerful solution, whether you’re importing your customer service operations from Live Agent to CSV. With just a few clicks, your help desk platform will be ready to work on a chosen system — no need to suffer any delay!
Data migration with confidence
The Migration Wizard will ensures your data security during all phases of the migration process. To assure the maximum safety of your support service records whether they are in migration or at rest, we apply established modes. Here is encompassed conducting frequent security analysis, keeping our servers secured, complying with different commands, and more.
Move ahead with the migration service that clients praise
Myriads of goal-achieved data migrations and lots of awards and gratifying reviews can prove the value of Help Desk migration service. On top of that, we enlarge our feature list. We go to refine our app and offer fresh functioning to ensure we’re covering all your data migration requests.
Enjoy easy mapping to cover all your needs
Spare yourself the enduring chore of adding nonexistent fields or data entities along Live Agent to CSV migration. So now you can map starting and custom-made data fields, or otherwise tweak your data migration right in our migration service. You get to preserve the structure of your records with minor effort.
Choose a convenient time for data import
Choose the most convenient time to run the help desk data import process. Begin by importing historical records and then go for the Delta option to move your currently changed data. Then, relax and let our migration app take care of the rest.
Contact to our tech-savvy support team
Don't fret about facing tasks just as running your Supported Platform data import. Our customer service representatives is ready to aid you with any issues. With lots of experience moving business data, Help Desk Migration team are well-skilled to confirm a accomplished import/export of your support data.
Your Help Desk Data Import or Export is Protected at Every Step
Help Desk Migration service comes with endless import options without damaging on safety. We commit to the latest requirements, make frequent advancements, and unfailingly test all servers.
We use a stringent two-factor access policy
Our Migration Wizard uses two-factor access. Additionally, only your agents with admin access rights can migrate your Live Agent records. United, these safeguards terminate the risk of information leak.
We use 3-layer
We enable three levels of records protection: physical (we take care of our hosting facilities against any intrusion), network (we protect our networks against digital harm), and application (we protect your business records within our importing platform against illegal log in).
Follow safety regulations
We take care of your business records based on all major security principles. Help Desk Migration possesses an comprehensive portfolio of compliance, and we are enlarging it. Nowadays, we meet the demands and requirements of GDPR, CCPA, HIPAA, PCI (Level 1), and other data security fundamentals.
How much does Live Agent to CSV data migration cost?
How much will you need to invest in the switch from Live Agent to CSV? The price will mostly build upon the data volume you want to migrate, the complexity of your specifications, and the options you’ll use or custom work you’ll inquire. Set a Free Demo to check the Migration Wizard performance and find out how much your data switch will cost.
Run a Demo to get the priceFeedback inspires us improve our solution: Some thoughts from Help Desk Migration clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Find out the way to prepare for CSV data migration
Prepare for CSV data migration by checking an in-depth step-by-step guide
Full Live Agent to CSV Migration in a Few Clicks
Export your business data from Live Agent to CSV simply without confusing from what truly matters — working out your clients’ inquiries. Help Desk Migration solution does all the work behind the scenes when you simply enjoy working with your selected platform.
More additional resources about data migration
Interested to learn more? Our blog is constantly updating information on support service improvement and help desk records import. Take a look at it!
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