HelpDesk to Freshservice data migration made painlessly
Encrypted conversations, secure servers, modern authorization mechanisms
Automated method, no operations downtime, avoiding any workflow drops
Fair charging to ensure an opportunity + cost balance
Customers among many industries pick us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your transition by assessing Source data, operations, and integrations. Examine data filtering and field matching to the Target. Set up a replication scenario, featuring the outline and agent training.
Security and Compliance Review
Confirm data adheres to security standards. Grant permissions and access controls to protect the replication.
Migration
Data Mapping and Customization
Connect records fields between the Source and Target. Choose automated custom capabilities from the list or discuss certain tailored adjustments for the record transition.
Demo Migration
Run a test Demo to see how the replication service works. Spot outcomes and tweak settings as necessary.
Data Verification
Verify all transmitted data in the Target is genuine, complete, and properly organized.
Full Data Migration
Move all chosen data, encompassing tickets, contacts, attachments, and linked data.
Delta Migration
Catch any fresh or updated data that tweaked during the Full data migration.
Interval Migration*
Data transfer can be halted and resumed to cohere your outline, with no downtime. You can halt up to five instances for a duration of five days each, managed by our sales crew during work hours.
Post-Migration Phase
Go Live
Roll out the Target for all customer service agents. Decommission the Source if required and protect data backups.
What Types of Records Can You Migrate from HelpDesk to Freshservice ?
With our Migration service, you can easily import and export large volumes of varying records types to or from HelpDesk to Freshservice. Take a look the set of record types you can import using automated service without extra assistance from tech support team.
Do you need exclusive HelpDesk to Freshservice migration demands?
Let us know about a unique data migration.
| HelpDesk objects | Freshservice objects | |
|---|---|---|
| Help desk | ||
| Teams | Groups | |
| Agents | Agents | |
| Customers | Requesters | |
| Tickets | Tickets | |
Why transfer with Help Desk Migration?
No downtime
Transfer records smoothly - preserve workflows on track and help customers seamlessly.Enhanced efficiency
Seamlessly transfer data and map predefined and tailored fields with the secure Migration Wizard.Easy ticket migration
The Migration Wizard shifts tickets and all associated records, ensuring the data structure unaffected on the Target.Always here for you
Our support agents is equipped to navigate you using chat, email, or phone.Detailed movement planning
Managers will develop a clear plan for data import, providing a smooth process and secure records.Custom options available
Select automated options or request specific adjustments, and we'll confirm your data is precise.
How Does HelpDesk to Freshservice Data Migration Perform?
You can do records migration in five simple actions, with our automated migration service. However, if you have specific requirements or a special data structure, feel free to choose a custom route.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Enhance Your HelpDesk to Freshservice Migrate
with These Functionalities
Use a seamless data replication experience that meets your company’s requirements. The Help Desk Migration service provides features to help you to achieve your support service records migration in the most suitable way.
Bypass attachments
Does your destination help desk platform present small data storage? Skip attachments, particularly if your current support data loses none of its value without them. The migration time will go down remarkably.
Choose a additional tag to the migrated tickets
Are you going to run a current help desk tool during data migration? To avoid mistakes, add tags to the imported tickets to identify them from the remaining ones.
Employ the attachment option to Migrate inline images
Don’t want to lose images fixed into the tickets? You can import them to the targeted help desk platform as attachments.
Demo with custom data: Pick 20 entities for import
If you need to look at how certain entities will look like in the desired help desk system, go for this free custom Demo and hand-pick 20 entities for a free test.
Transfer newest data first
Select this feature to move your newest records in a chronological order, from most recent to oldest. This custom capability is exclusive to Full Migrations.
Don’t let data migration to distract you from your goals
Whether you’re migrating from HelpDesk to Freshservice, use our automated migration service. It will help you to migrate all your records to a future help desk in just a few clicks. Thus, you will receive your import finished in a timely manner without putting critical projects on the back burner.
Data import with security standards
The Migration Wizard will handle your data security during all phases of the migration process. We deliver utmost business data safety using proven practices, containing regulatory compliance, accepted server safeguarding, and constant security tests.
Use the migration tool that customers recommend
Myriads of efficient data exports and countless awards and positive commentaries can confirm the high quality of our migration service. And our goal of quality does not end there. Going back to our calling is to take in nearly all of your migration inquirements, we keep growing our tool and regularly increase it with new capabilities.
Apply clear mapping to cover all your needs
Relieve yourself from the enduring load of adding not included fields or help desk data amidst HelpDesk to Freshservice migration. Our tool greenlights you map fields and modify your data migration. This will keep the native system of your records without difficulty on your side.
Select a suitable time for data migration
Select the most suitable time to launch the help desk data import workflow. Moreover, Help Desk Migration Delta option will allow you to migrate the freshly changed data once the historical customer service data was exported. Then, relax and allow our Migration Wizard handle the rest.
Talk to our reliable support team
Are you experiencing difficulties with your Supported Platform data import and export? Greenlight Help Desk Migration support agents take a closer look at your issue. With years of well-done data migration mastery, they can sort out any task associated with your support service data migration or even supply guidance during the entire record migration.
Your Help Desk Data Migration is Protected at Each Step
With Help Desk Migration service, you’ll never have to worry about safety of critical records. We constantly test all servers and make advancements, so that your data is shielded according to the fresh recommendations.
We apply a strict 2FA access policy
Our Migration Wizard shields your data from unwanted acquiring access with 2FA authentication. On top of that, only your agents with admin access rights can migrate your HelpDesk data. With these safety functions in place, you don't worry about data leak.
We apply Three-layer
Help Desk Migration provides 3 layers of records security. At the physical level, we defense our hosting facilities from logical and physical breach. At the app layer, we prevent any unauthorized access to your business records on our platform. And, finally, on the network layer, we secure our networks from cyber attacks.
Follow industry-standard regulations
Help Desk Migration accomplishes to top ranking security levels, providing maximum safety for your records. We are compliant with HIPAA, CCPA, PCI DSS Level 1, GDPR, and other key data safety principles. And our broad compliance list keeps getting enlarged.
How much does HelpDesk to Freshservice data migration cost?
How much will you need to invest in the switch from HelpDesk to Freshservice? The cost will largely lean on the business data volume you need to transfer, the complexity of your requirements, and the features you’ll select or custom work you’ll ask for. Start a Free Demo to check the Migration Wizard work and learn how much your data switch will cost.
Run a Demo to get the priceFeedback encourages us elevate our tool: Several thoughts from Help Desk Migration clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Find out the way to prepare for Freshservice data migration
Prepare for Freshservice data migration by checking an in-depth step-by-step guide
All-packed HelpDesk to Freshservice Import in a Few Clicks
Import your records from HelpDesk to Freshservice efficiently without confusing from what truly matters — setting right your clients’ matters. Help Desk Migration solution does all the work behind the scenes whilst you simply enjoy applying your chosen platform.
Find out more helpful insights about data migration
Interested to get more? Our knowledge base is constantly updating information on customer service improvement and help desk software migration. Explore it today!
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