HelpDesk to Freshservice
migration service
Smooth , no special know how or coding required. A complete HelpDesk to Freshservice data migration instrument.
HelpDesk to Freshservice
Your best tool for HelpDesk to Freshservice data migration
No need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.Save on resources
Avoid the platform analysis and script development processes. Just pick customer info you need to move and start the transition when comfortable.Easy transition process
No specific expertise needed. Just pick what data will go to the new solution and observe the magic happening.Record structure maintenance
Transfer your help desk records in full to make sure that no ticket has lost vital customer service details.Simple and easy process
No need to worry about scripting or constantly watch each piece of info transferred.
Just attach your source and target, tick what you want to take to a new database and let the system deal with the rest for you.
Data maintenance
Your information migrates complete and we mean it.
Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction history.
Robust protection
Your information is safe and sound with us. Not even all our team members have see your passwords or records.
You can be certain with HDM no hacker attacks will take place.
You control the process
Manage your information with our in-app data mapper. Pick what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.
Guided migration
If this is your first migration, don’t worry. Helpful and insightful on-screen instructions will help you move your information accurately.
There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.
Customer priority
As a data import service provider, we work to propose the best possible migration tool. Yet, our prime concern is customer service.
As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.
Reasons to use Help Desk Migration to migrate data from HelpDesk to Freshservice
Strong safety of your information
The migration is conducted over a protected connection, and all your credentials will automatically be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is simple to move your customer care to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard as well as custom fields , thus letting you be sure that the records end up in the right destinations in Freshservice.Next
Sustained relation between object and people
When migrating your data from HelpDesk to Freshservice we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from HelpDesk to Freshservice
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from HelpDesk to Freshservice work
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Prepare
Start off by creating Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from HelpDesk to Freshservice.
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Connect HelpDesk
Fill out the form with requested credentials to make it possible for our data migration tool to fetch records from your current help desk.
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Link Freshservice
Do the same action to connect our service with the new help desk and thus make it possible to import the information.
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Choose objects
Choose the data you need to migrate and set the ticket fields mapping, so the records could be migrated according to your preferences
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Migrate small amount of data
Try out our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!
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Migrate to Freshservice all data
Once everything's tested out, determine a quiet time with the least load on the support team and start migrating from HelpDesk to Freshservice.
Your data is in good hands
We take the protection of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied buyers
- Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data all by yourself
See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a specialist perform your Freshservice import
Our staff would be more than happy to perform a custom migration if you have particular requirements.
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