Groove to Freshservice data migration done easily
Encrypted dialogues, safe servers, modern authorization approaches
Automated process, no time-out, excluded workflow pauses
Bargain pricing to guarantee an opportunity + rate balance
Clients across various industries prefer us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Start your transfer by determining Source records, modus operandi, and applications. Review data cleansing and field alignment to the Target. Produce a migration approach, that consists of the schedule and agent coaching.
Security and Compliance Review
Ensure data complies with security requirements. Configure permissions and access settings to safeguard the movement.
Migration
Data Mapping and Customization
Map data fields among your Source and Target. Decide on in-built custom capabilities from the menu or ask for certain tailored adjustments for the data transfer.
Demo Migration
Initiate a free trial Demo to check how the transmit app works. Verify results and alter mapping as necessary.
Data Verification
Review all migrated records in the Target is precise, fully captured, and adequately formatted.
Full Data Migration
Migrate all selected records, encompassing tickets, contacts, attachments, and associated records.
Delta Migration
Capture any new or updated records that tweaked for the time of the Full data transmit.
Interval Migration*
Data migration can be paused and restarted to align with your timeline, with no service disruption. You can pause up to five times for five days per pause, managed by our sales team during work hours.
Post-Migration Phase
Go Live
Launch the Target for all agents. Turn off the Source if required and ensure data backups.
What Kind of Data Can You Import from Groove to Freshservice ?
With our Migration tool, you can with ease import and export significant volumes of differing data types to or from Groove to Freshservice. Inspect the set of data entities you can import making use of automated service without any assistance from tech support agents.
Do you require particular Groove to Freshservice import inquirements?
Let us know you need a unique data migration.
| Groove objects | Freshservice objects | |
|---|---|---|
| Help desk | ||
| Groups | Groups | |
| Users | Agents | |
| Customers | Requesters | |
| Tickets | Tickets | |
| Knowledge Base | ||
| Category | Categories | |
| Categories | Folders | |
| Articles | Articles | |
Why migrate with Help Desk Migration?
Zero downtime
Shift data seamlessly - ensure workflows operational and help customers effectively.Enhanced efficiency
Effortlessly shift data and arrange predefined and personalized fields with the secure Migration Wizard.Streamlined ticket transfer
The Migration Wizard transmits tickets and all connected data, preserving the data structure unchanged on the Target.Dedicated support service
Our support team is prepared to assist you by means of chat, email, or phone.Comprehensive transfer framework
Our team will establish a well-defined plan for data import, securing a hassle-free process and secure records.Pre-built options and customizations
Pick pre-built options or inquire about specific adjustments, and we'll guarantee your data is precise.
How Groove to Freshservice Data Migration Performs
Our automated migration tool empowers you import and export data in a few simple moves. If you’re dealing with a unique data structure, feel free to choose our adjusted way. We’re up for it to meet your non-standard demands.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Boost Your Groove to Freshservice Import
with These Functions
Share a smooth data transfer experience that reconciles your business requirements. The Help Desk Migration service provides functions to help you to accomplish your customer service data import in the secure and automated route.
Skip attachments
Does your new platform deliver compact data storage? Skip attachments, especially if your existing customer support records loses none of its value without them. The data import time will shorten significantly.
Add a new tag to the imported tickets
Are you going to use a source platform during data import? To get rid of mistakes, take advantage of extra tags to the imported tickets to differentiate them from the remaining ones.
Migrate inline images as attachments
Don’t want to lose images fixed into the tickets? You can migrate them to the new support service platform as attachments.
Give a try to our Demo with custom records by exporting 20 entities
If you expect to see how handpicked entities will look like in the future help desk system, go for this free custom Demo and choose 20 entities for a export.
Stay focused on your main goals. We'll deal with the heavy lifting
Whether you’re moving from Groove to Freshservice, use our automated migration solution. It will allow you to import all your data to a desired system in just a few clicks. Thus, you will receive your migration finished quickly without putting important projects on the back burner.
Data migration meets security standards
The Migration Wizard will includes measure for ensuring your data security during all phases of the migration process. To assure the supreme protection of your data whether they are in migration or at rest, we implement tested modes. These include running regular security scans, keeping our servers safe, complying with varied directs, and more.
Go with the migration app that clients recommend
Myriads of successful data imports and lots of awards and inspiring mentions can vouch for the excellence of our migration service. And our pursuit of value does not terminate there. As long as Help Desk Migration's mission is to cover nearly all of your import and export needs, we keep growing our app and regularly enhance it with new capabilities.
Enjoy intuitive mapping to deal with your most complex needs
Relieve yourself from the enduring mission of adding nonexistent fields or business data during Groove to Freshservice migration. Our service permits you map entities and modify your data migration. This will retain the starting structure of your records with no effort on your part.
Choose a appropriate time for data import
Choose the most appropriate time to run the help desk import operation. Get going by importing historical data and later go for the Delta migration opportunity to move your currently updated tickets. Then, relax and allow our platform take care of the rest.
Talk to our tech-savvy support team
Don't fret about facing issues when running your Supported Platform data import. Our service pros is ready to assist you with any tasks. With lots of experience migrating records, our representatives are well-prepared to provide a well-done import of your business data.
Your Help Desk Data Import or Export is Protected at Every Stage
Help Desk Migration service comes with endless migration functions without damaging on security. We constantly audit all servers and make updates, so that your data is protected matching to the recent standards.
We use a rigid two-factor authentication policy
Our Migration Wizard uses two-factor authentication. Besides, only your business reps with admin access rights can migrate your Groove data. Combined, these safety measures remove the dangers of data leakage.
We use 3-layer
Help Desk Migration comes with three levels of business records safety. At the physical level, we defense our data hosting facilities from any intrusion. At the application level, we exclude any unauthorized access to your records on our platform. And, finally, on the network layer, we secure our networks from digital abuse.
Fulfill safety regulations
Our Help Desk Migration service fulfills to highest security fundamentals, delivering maximum protection for your business records. We are compliant with HIPAA, CCPA, PCI DSS Level 1, GDPR, and other crucial data security standards. And our wast compliance portfolio keeps getting large.
How much does Groove to Freshservice data migration cost?
How much will you need to invest in the switch from Groove to Freshservice? The price will mostly lean on the records volume you require to migrate, the complexity of your demands, and the features you’ll use or custom work you’ll ask for. Start a Free Demo to check the Migration Wizard work and learn how much your data switch will cost.
Run a Demo to get the priceFeedback motivates us advance our tool: Few thoughts from Help Desk Migration customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Find out the way to prepare for Freshservice data migration
Prepare for Freshservice data migration by checking an in-depth step-by-step guide
Full Groove to Freshservice Migration in a Couple Clicks
Import your business records from Groove to Freshservice with ease and without disarranging your top goal of working out your customers’ issues.
More additional resources about data import
Willing to know more about help desk data import and customer service advancement? Check out our resources.
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