Freshservice to Help Scout data migration made simple
Encrypted conversations, safe servers, newest authorization approaches
Automated process, never get downtime, reduced workflow breaks
Flexible charging to provide a function + rate balance
We’ve achieved the trust of companies among industries
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Start your replication by reviewing Source data, modus operandi, and apps. Review data filtering and field matching to the Target. Make a migration scenario, featuring the timeline and support reps coaching.
Security and Compliance Review
Ensure data adheres to safety regulations. Establish permissions and access settings to secure the migration.
Migration
Data Mapping and Customization
Map records fields amongst the Source and Target. Settle on pre-built custom options from the list or discuss unique customization for the record transition.
Demo Migration
Do a test Demo to figure out how the transition app operates. Review outcomes and adapt mapping as needed.
Data Verification
Ensure all replicated data in the Target is correct, fully captured, and appropriately formatted.
Full Data Migration
Migrate all selected data, containing tickets, contacts, attachments, and associated information.
Delta Migration
Capture any new or updated data that altered for the time of the Full data transfer.
Interval Migration*
Data migration can be paused and restarted to accommodate your schedule, with zero interruption. You can pause up to five instances for a duration of five days each, organized by our sales team during business hours.
Post-Migration Phase
Go Live
Launch the Target for all support reps. Deactivate the Source if necessary and preserve data backups.
What Kind of Data Can You Migrate from Freshservice to Help Scout ?
With our Migration service, you can with no bother import or export massive amount of various records entities to or from Freshservice to Help Scout. Check out the details of record types you can import implementing automation without any assistance from tech pros.
Do you have exclusive Freshservice to Help Scout import requirements?
Schedule a call and tell us about a custom data import.
| Freshservice objects | Help Scout objects | |
|---|---|---|
| Help desk | ||
| Groups | Teams | |
| Agents | Users | |
| Departments | Companies | |
| Requesters | Customers | |
| Tickets | Conversations | |
| Knowledge Base | ||
| Categories | Collections | |
| Folders | Categories | |
| Articles | Articles | |
Why migrate with Help Desk Migration?
Zero downtime
Migrate records smoothly - maintain workflows operational and aid customers without delays.Enhanced efficiency
Effortlessly transfer data and set up standard and custom fields with the smart Migration Wizard.Streamlined ticket movement
The Migration Wizard moves tickets and all associated records, maintaining the data structure unchanged on the Target.Dedicated support service
Our support team is set to navigate you through chat, email, or phone.Comprehensive replication framework
Our team will develop a comprehensive plan for data import, guaranteeing a hassle-free process and safe data.Pre-built options and customizations
Choose pre-built options or seek personalization, and we'll guarantee your data is on point.
How Does Freshservice to Help Scout Data Migration Work?
You can perform records import in a few simple steps, using our automated migration app. However, if you have specific requirements or a unique data structure, feel free to go with a custom mode.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Boost Your Freshservice to Help Scout Migrate
with These Functionalities
Share a seamless data transfer experience that matches your business preferences. The Help Desk Migration service offers features to enable you to complete your customer service records import in the automated and secure way.
Skip attachments
Does your new help desk system present definite data storage? Bypass attachments, especially if your existing customer support records doesn’t suffer a loss of its value without them. The data migration time will shorten greatly.
Add a new tag to the imported tickets
Add tags to the moved tickets — so, you won’t mix up them with those remaining. You may further group the tickets by qualifying tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Import inline images as attachments
Don’t want to leave behind images set in into the tickets? You can migrate them to the expected help desk platform as attachments.
Test drive our Demo with custom records by importing 20 entities
If you require to look at how certain entities look like in the targeted help desk platform, schedule this free custom Demo and appoint 20 entities for a migration.
Migrate newest data first
Opt for this feature to move your most recent records in a chronological order, from most recent to oldest. This out-of-the-box feature is exclusive to Full Migrations.
Don’t greenlight data migration to lead away you from your business
Whether you’re migrating from Freshservice to Help Scout, apply our automated migration solution. It will allow you to import all your records to a targeted system in just a few clicks. Thus, you will be able to receive your import done quickly without putting urgent works on the shelf.
Data migration with security standards
Help Desk Migration Wizard includes measures for ensuring your business data is safe throughout the import process. We provide maximal business records safety using established modes, with regulatory compliance, established server maintenance, and regular security tests.
Choose the migration tool that customers praise
With thousands of efficient data import and exports done by our service, Help Desk migration service has gained plenty of service-connected awards and positive mentions. And our striving towards quality does not end there. Following Help Desk Migration's calling is to take in all your data migration requests, we remain improving our solution and regularly enhance it with new capacity.
Enjoy straightforward mapping to deal with all your needs
Rescue yourself from the challenging load of adding not included record types or business data along Freshservice to Help Scout migration. Our tool enables you map data fields and adapt your data import. This will retain the original structure of your data straightforwardly on your part.
Choose a suitable time for data migration
Begin by the help desk data migration anytime it fits into your workflow. Besides, Help Desk Migration Delta function will empower you to export the freshly changed data entities after the historical customer service data was migrated. Then, relax and empower our Migration Wizard make the rest.
Work with a support team you can completely count on
Are you dealing with issues with your Supported Platform data migration? Greenlight Help Desk Migration support team inspect your setback. With plenty of expertise importing data, Help Desk Migration pros are well-prepared to provide a successful import/export of your support data.
Your Help Desk Data Import or Export is Protected at Every Stage
Using Help Desk Migration tool, you’ll never have to worry about safety of critical records. We regularly scan all facilities and make advancements, so that your business data is guarded matching to the fresh requirements.
We use a strict 2FA access policy
Our Migration Wizard uses 2FA access. On top of that, your company representatives can only import from Freshservice data if they possess admin access. With these safety measures in place, you don't worry about data leakage.
We use Three-layer
Help Desk Migration comes with 3 layers of business data protection. At the physical level, we shield our hosting equipment from any intrusion. At the app layer, we cease any unsanctioned log in to your records on our service. And, last but not least, on the network level, we protect our networks from cyber attacks.
We comply with security fundamentals
We protect your records based on all critical security standards. Help Desk Migration service possesses an comprehensive portfolio of compliance, and we are expanding it. Presently, we meet the demands and requirements of GDPR, CCPA, HIPAA, PCI (Level 1), and other data security principles.
How much does Freshservice to Help Scout data migration cost?
How much will you need to invest in the switch from Freshservice to Help Scout? The cost will largely build upon the data volume you want to migrate, the complexity of your requirements, and the options you’ll choose or custom work you’ll request. Start a Free Demo to check the Migration Wizard work and find out how much your data transfer will cost.
Run a Demo to get the priceFeedback encourages us elevate our solution: Some thoughts from our clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Find out the way to prepare for Help Scout data migration
Prepare for Help Scout data migration by checking an in-depth step-by-step guide
Full Freshservice to Help Scout Import in a Couple Clicks
Import your records from Freshservice to Help Scout painlessly with no disordering from what truly matters — working out your customers’ issues. Help Desk Migration solution does all the work behind the scenes when you simply enjoy running customer service your chosen platform.
More guides about data import
Willing to know more about help desk data migration and support service upgrading? Look at our resources.
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