Fast & safe Vivantio to Freshservice data migration services
Encrypted chats, secure servers, latest authorization methods
Automated process, never get downtime, no workflow breaks
Bargain charging to provide a function + charge balance
We’ve built the authority of businesses across sectors
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Start your replication by reviewing Source records, workflows, and applications. Review data cleansing and field mapping to the Target. Set up a transition tactic, that consists of the schedule and reps coaching.
Security and Compliance Review
Confirm data adheres to safety regulations. Set permissions and access settings to safeguard the movement.
Migration
Data Mapping and Customization
Connect records fields amongst your Source and Target. Pick in-built custom features from the menu or request certain tailoring for the record transfer.
Demo Migration
Do a free test Demo to see how the transfer tool performs. Verify outcomes and change settings as you wish.
Data Verification
Review all replicated data in the Target is accurate, fully captured, and adequately formatted.
Full Data Migration
Migrate all selected data, embracing tickets, contacts, attachments, and closely connected records.
Delta Migration
Capture any new or updated data that altered at the time of the Full data replication.
Interval Migration*
Data migration can be paused and resumed to match your schedule, with no service disruption. You can pause up to five instances for five days each, managed by our sales crew during work hours.
Post-Migration Phase
Go Live
Roll out the Target for all support reps. Deactivate the Source if necessary and preserve data backups.
What Records Can You Import from Vivantio to Freshservice ?
With our Migration app, you can efficiently import or export sizable piles of differing records entities to or from Vivantio to Freshservice. Take a look the list of data types you can import making use of automated tool without extra help from tech representatives.
Do you require especial Vivantio to Freshservice migration needs?
Schedule a call and tell us about a unique data migration.
| Vivantio objects | Freshservice objects | |
|---|---|---|
| Help desk | ||
| Groups | Groups | |
| Users | Agents | |
| Customers | Departments | |
| Contacts | Requesters | |
| Incidents | Tickets | |
| Knowledge Base | ||
| Top level categories | Categories | |
| Sections | Folders | |
| Articles | Articles | |
Why migrate with Help Desk Migration?
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Zero downtime
Shift records smoothly - keep workflows intact and help customers seamlessly. -
Enhanced efficiency
Seamlessly move data and set up standard and custom fields with the secure Migration Wizard. -
Easy ticket movement
The Migration Wizard moves tickets and all linked records, keeping the data structure unalterred on the Target. -
Always here for you
Our support agents is set to navigate you via chat, email, or phone. -
Detailed replication planning
Our team will formulate a comprehensive plan for data import, ensuring a seamless process and reliable records. -
Pre-built options and customizations
Pick pre-built options or seek personalization, and we'll verify your data is precise.
How Does Vivantio to Freshservice Data Migration Go?
Our automated migration solution greenlights you export and import data in a few simple moves. If you’re managing a unique data structure, feel free to select our custom route. We’re up for it to comply with your non-standard needs.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Boost Your Vivantio to Freshservice Export
with These Functionalities
Use a automated data replication experience that matches your business objectives. The Help Desk Migration service delivers functions to aid you to achieve your support service records transmitting in the secure and automated approach.
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Bypass attachments
Does your new help desk system present limited data storage? Leave behind attachments, especially if your current data drop none of its value without them. The migration time will drop greatly.
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Choose a new tag to the migrated tickets
Are you going to run a current help desk system during migration? To get rid of disorder, apply tags to the exported tickets to highlight them from the existing ones.
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Migrate inline images as attachments
Migrate the images set in into tickets as attachments. The data export time might go up, but the images will be moved to a expected help desk platform.
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Test drive our Demo with custom records by moving 20 entities
Avoid any guessing. Prove that you recognize thoroughly how the entities settle at the end of you’ve imported them. Help Desk Migration’s Demo with custom data lets you choose 20 entities for a test transfer.
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Transfer newest data first
Opt for this option to import your newest records in a chronological flow, from most recent to oldest. The feature is applicable only to Full Migration.
Don’t allow data migration to throw off you from your work
Whether you’re moving from Vivantio to Freshservice, call into play our automated migration service. It will allow you to import all your records to a selected help desk platform in just a couple of clicks. Thus, you will receive your import or export accomplished quickly without putting urgent processes on the shelf.
Data migration complies with security requirements
Help Desk Migration Wizard includes measures for ensuring your business data is safe throughout the import or export process. We keep highest customer service records defence applying valid runthrough, containing regulatory compliance, suitable server maintenance, and proper security analysis.
Go with the migration solution that customers praise
With numerous goal-achieved data import and exports under our belt, Help Desk migration service has obtained numerous service-connected awards and favorable reviews. And our goal of value does not hold there. We go ahead to advance our tool and deliver new functioning to cover we’re comprising nearly all of your import and export requests.
Apply straightforward mapping to cover your most complex needs
Our tool will rescue you from copy-pasting records or adding nonexistent record types amidst Vivantio to Freshservice migration. So now you can map regular and custom-made ticket fields, apart from that adjust your data import and export right in our Migration Wizard. You get to preserve the structure of your business data with slight job.
Choose a fitting time for data migration
Get going by the help desk migration anytime it fits into your business processes. Besides, our Delta function will empower you to migrate the currently updated entities once the historical data was imported. Then, relax and empower our Migration Wizard take care of the rest.
Contact to our proficient support pros
Don't fret about encountering tasks just as doing your Supported Platform data import and export. Help Desk Migration service pros is ready to work with you with any tasks. With multiple experience moving data, our experts are well-seasoned to guarantee a successful import/export of your support data.
Your Help Desk Data Import is the Whole Way Along
Help Desk Migration app enables every migration options with no damaging on safety. We frequently scan all facilities and make advancements, so that your data is secured matching to the latest recommendations.
We apply a firm 2FA authentication policy
Our Migration Wizard uses 2FA authentication. On top of that, your agents can only import from Vivantio records if they possess admin rights. With these security functions in place, you won’t have to worry about data leak.
3-level data protection
We ensure 3 layers of business records protection: physical (we protect our data hosting facilities against physical and logical intrusion), network (we take care of our networks against cyber harm), and application (we protect your data within our importing platform from unauthorized access).
Compliance with security levels
Our Help Desk Migration service corresponds to top ranking security standards, ensuring utmost greatest protection for your records. We meet the demands and requirements of HIPAA, CCPA, PCI DSS Level 1, GDPR, and other key data safety levels. And our extensive compliance set keeps getting large.
How much does Vivantio to Freshservice data migration cost?
How much will you need to invest in the switch from Vivantio to Freshservice? The cost will largely build upon the data volume you require to migrate, the complexity of your demands, and the options you’ll select or customizations you’ll ask for. Start a Free Demo to test the Migration Wizard performance and find out how much your data transfer will cost.
Run a Demo to get the priceFeedback helps us elevate our solution: Some words from Help Desk Migration clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
All-packed Vivantio to Freshservice Import in a Few Clicks
Migrate your data from Vivantio to Freshservice with no trouble and with no disarranging your supreme aim of fixing your clients’ requests.
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