SupportPal to Zendesk data migration made simple
Encrypted communications, secure servers, newest authorization mechanisms
Automated method, never get downtime, excluded workflow drops
Reasonable pricing to provide a feature + cost balance
Customers among various fields pick us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your replication by reviewing Source records, operations, and apps. Evaluate data filtering and field matching to the Target. Create a transition strategy, featuring the outline and employee training.
Security and Compliance Review
Ensure data complies with safety regulations. Configure permissions and access controls to secure the transfer.
Migration
Data Mapping and Customization
Map data fields amongst your Source and Target. Define pre-built custom settings from the list or discuss specific tailoring for the record transition.
Demo Migration
Start a trial Demo to see how the migration service operates. Check results and adapt settings as you wish.
Data Verification
Confirm all replicated data in the Target is precise, complete, and appropriately structured.
Full Data Migration
Move all selected data, containing tickets, contacts, attachments, and related information.
Delta Migration
Catch any new or updated data that changed during the Full data transfer.
Interval Migration*
Data transfer can be paused and resumed to fit your outline, with zero interruption. You can stop up to five times for a duration of five days each, coordinated by our sales crew during work hours.
Post-Migration Phase
Go Live
Launch the Target for all support reps. Deactivate the Source if needed and save data backups.
What Types of Data Can You Migrate from SupportPal to Zendesk ?
With our Migration Wizard, you can efficiently migrate solid amount of varied data entities to or from SupportPal to Zendesk. Review the details of entities you can import using automated service without extra assistance from tech support agents.
Do you want nonstandard SupportPal to Zendesk migration inquirements?
Let us know about a customized data import.
| SupportPal objects | Zendesk objects | |
|---|---|---|
| Help desk | ||
| Operator Groups | Groups | |
| Operators | Agents | |
| Organizations | Organizations | |
| Users | Customers | |
| Tickets | Tickets | |
Why transfer with Help Desk Migration?
-
No downtime
Move data effortlessly - ensure workflows running smoothly and support customers continuously. -
Enhanced efficiency
Effortlessly migrate data and set up default and tailored fields with the automated Migration Wizard. -
Streamlined ticket movement
The Migration Wizard imports tickets and all related records, preserving the data structure intact on the Target. -
Dedicated support service
Our support team is set to help you by means of chat, email, or phone. -
Comprehensive replication planning
Managers will create a comprehensive plan for data import, securing a smooth process and safe data. -
Custom options available
Opt for pre-built options or seek customization, and we'll ensure your data is accurate.
How Does SupportPal to Zendesk Data Migration Run?
You can carry out data import in five simple actions, with our automated migration service. However, if you have special requirements or a non-standard data structure, feel free to go with a custom approach.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Enhance Your SupportPal to Zendesk Move
with These Options
Get a tailored data replication experience that aligns your company’s preferences. The Help Desk Migration service brings features to aid you to succeed your support service records movement in the most suitable way.
-
Skip attachments
Does your destination platform provide compact data storage? Bypass attachments, specially if your historical data drop none of its value without them. The data import and export time will go down remarkably.
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Add a new tag to the migrated tickets
Apply tags to the migrated tickets — this way, you won’t jumble them with those existing. You may further categorize the tickets by qualifying tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
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Use the attachment feature to Migrate inline images
Don’t want to leave behind images embedded into the tickets? You can import them to the targeted help desk platform as attachments.
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Demo with custom data: Select 20 entities for migration
If you need to see how certain entities settle in the future help desk, schedule this free custom Demo and appoint 20 entities for a test.
Stay focused on your major tasks. We'll deal with the heavy lifting
Our automated migration service offers an effective app, whether you’re importing your help desk operations from SupportPal to Zendesk. With just a few clicks, your help desk will be live on a future solution — no need to suffer any delay!
Data import with confidence
Our Migration Wizard handles your customer service data is secure throughout the import process. To confirm the maximum guard of your help desk data whether they are in import or at rest, we implement established procedures. Here is included handling constant security analysis, retaining our servers protected, following many regulations, and more.
Select the migration service that customers love
A collection of efficient data migrations and lots of awards and positive commentaries can assure the quality of Help Desk migration service. Additionally, we don’t stop there. Since our goal is to contain nearly all of your import and export requests, we remain developing our tool and frequently enhance it with new functioning.
Enjoy straightforward mapping to cover your most complex needs
Spare yourself the challenging task of adding nonexistent data types or help desk data throughout SupportPal to Zendesk migration. Our tool greenlights you map entities and change your data import. You sustain the system of your support service data with slight job.
Select a convenient time for data migration
Begin by the help desk import whenever it fits into your business processes. Begin by exporting historical records and later go for the Delta migration function to move your currently changed records. Then, relax and let our migration app handle the rest.
Work with a support team you can fully count on
Are you facing issues with your Supported Platform data import? Our support team is all set to assist you with any obstacles. With lots of successful data import and export experience, they can sort out any task related to your help desk migration or even present help during the whole migration.
Your Help Desk Data Migration is Protected at Every Step
Help Desk Migration service comes with every migration features without compromising on security. We commit to the up-to-date standards, set constant upgrades, and consistently audit all facilities.
We use a stringent 2FA authentication policy
Our Migration Wizard secured your business records from unwanted acquiring access with 2FA access. Additionally, your business reps can only import from SupportPal data if they have admin access. Collect, these safeguards eliminate the risk of data leak.
We apply 3-layer
We deliver three layers of business data security: physical (we protect our hosting facilities against any breach), network (we secure our networks against cyber abuse), and application (we take care of your records within our importing solution against forbidden log in).
We fulfill industry-standard fundamentals
We take care of your business records based on all required security standards. Our Help Desk Migration service holds an vast portfolio of compliance, and we keep expanding it. Currently, we are compatible with GDPR, CCPA, HIPAA, PCI (Level 1), and other data protection levels.
How much does SupportPal to Zendesk data migration cost?
How much will you need to invest in the switch from SupportPal to Zendesk? The price will largely depend on the business data volume you want to move, the complexity of your requirements, and the options you’ll choose or customizations you’ll ask for. Start a Free Demo to check the Migration Wizard work and figure out how much your data switch will cost.
Run a Demo to get the priceFeedback inspires us upgrade our service: Several thoughts from our customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
Full SupportPal to Zendesk Migration in a Few Clicks
Import your records from SupportPal to Zendesk effortlessly without disturbing from what truly matters — putting right your customers’ concerns. Help Desk Migration app does all the work behind the scenes while you simply enjoy applying your chosen platform.
Find out more additional resources about data migration
Willing to learn more about help desk business data import and support service upgrading? Surf our help section.
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