SmarterTrack to Freshservice data migration made simple
Encrypted conversations, secure servers, newest authorization ways
Automated method, no downtime, avoiding any workflow pauses
Deal charging to provide an opportunity + fee balance
Clients among various niches lean on our solution
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your transfer by reviewing Source data, procedures, and apps. Review data cleansing and field alignment to the Target. Formulate a transmit plan, that covers the timeline and reps coaching.
Security and Compliance Review
Ensure data adheres to safety regulations. Grant permissions and access controls to secure the migration.
Migration
Data Mapping and Customization
Map records fields amongst the Source and Target. Handpick pre-built custom settings from the menu or ask for unique tailoring for the data movement.
Demo Migration
Perform a test Demo to see how the replication solution operates. Review outcomes and modify mapping as you wish.
Data Verification
Check all migrated data in the Target is genuine, complete, and appropriately formatted.
Full Data Migration
Move all selected data, covering tickets, contacts, attachments, and linked information.
Delta Migration
Catch any new or updated data that tweaked for the duration of the Full data transfer.
Interval Migration*
Data transfer can be paused and resumed to cohere your timeline, with zero interruption. You can pause up to five instances for five days per pause, organized by our sales squad during business hours.
Post-Migration Phase
Go Live
Launch the Target for all agents. Deactivate the Source if required and protect data backups.
What Types of Data Can You Migrate from SmarterTrack to Freshservice ?
With our Migration service, you can efficiently import and export hefty amount of various records entities to or from SmarterTrack to Freshservice. Examine the parameters of records you can migrate implementing automation service without extra help from tech experts.
Do you look for certain SmarterTrack to Freshservice migration demands?
Let's discuss your specific needs for a nonstandard data import.
| SmarterTrack objects | Freshservice objects | |
|---|---|---|
| Help desk | ||
| Groups | Groups | |
| Agents | Agents | |
| Users | Requesters | |
| Tickets | Tickets | |
Why transfer with Help Desk Migration?
-
No downtime
Import records effortlessly - preserve workflows on track and serve customers without hassle. -
Enhanced efficiency
Effortlessly transfer data and set up predefined and personalized fields with the out-of-box Migration Wizard. -
Streamlined ticket transfer
The Migration Wizard transfers tickets and all associated records, ensuring the data structure unaffected on the Target. -
Dedicated support service
Our support team is prepared to help you using chat, email, or phone. -
Comprehensive transfer planning
Managers will develop a comprehensive plan for data import, providing a efficient process and safe data. -
Custom options available
Decide on pre-built options or seek specific adjustments, and we'll confirm your data is preserved.
How Does SmarterTrack to Freshservice Data Migration Make It?
You can carry out records import in a few simple moves, using our automated migration app. However, if you have specific requirements or a unique data structure, feel free to go with a custom route.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Enhance Your SmarterTrack to Freshservice Migrate
with These Options
Share a seamless data replication experience that reconciles your company’s preferences. The Help Desk Migration service brings functions to empower you to complete your help desk data import in the automated and secure manner.
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Add a new tag to the migrated tickets
Apply tags to the migrated tickets — like so, you won’t mistake them with those remaining. You may further categorize the tickets by adding tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Don’t empower data migration to lead away you from your tasks
Our automated migration service offers a productive tool, whether you’re importing your help desk operations from SmarterTrack to Freshservice. With just a couple of clicks, your support service solution will be ready to work on a chosen platform — no need to suffer any delay!
Data import with security standards
Help Desk Migration Wizard handles your support service data is secure throughout the import process. To ensure the maximum guard of your support service records whether they are in import or at rest, we use tested runthrough. Here is encompassed running regular security audits, reserving our servers protected, following several instructions, and more.
Move ahead with the migration tool that customers recommend
A collection of successful data imports and plenty of awards and favorable mentions can vouch for the excellence of Help Desk migration service. Additionally, we don’t stop there. Help Desk Migration team go to get better our tool and introduce novel options to handle we’re comprising most of your migration needs.
Enjoy intuitive mapping to cover all your needs
Rescue yourself from the laborious work of adding wanted fields or business data during SmarterTrack to Freshservice migration. Our app enables you map entities and tailor your data import and export. This will keep the native structure of your data with no effort on your side.
Select a suitable time for data migration
Begin by the help desk import anytime it fits into your business processes. Begin by exporting historical data and continue with set up the Delta opportunity to import your during migration changed records. Then, relax and empower our solution make the rest.
Work with a support team you can completely count on
Are you dealing with tasks with your Supported Platform data import and export? Allow Help Desk Migration service representatives study your problem. With years of successful data import and export mastery, they can fin a solution to any task related to your help desk migration or even offer help during the complete data migration.
Your Help Desk Data Import and Export is Protected at Every Step
Help Desk Migration service enables every import functions without compromising on safety. We commit to the latest standards, set frequent advancements, and unfailingly audit all servers.
We use a strict 2FA access policy
Our Migration Wizard uses 2FA access. What’s more, your company representatives can only export SmarterTrack data if they have admin rights. Together, these safeguards prevent the dangers of information leak.
We apply Three-layer
Help Desk Migration provides 3 layers of records safety. At the physical level, we cover our hosting equipment from any attacks. At the application layer, we cease any prohibited entry to your data on our service. And, last but not least, on the network level, we protect our networks against cyber attacks.
We satisfy security fundamentals
We secure your records based on all critical security standards. Our Help Desk Migration service carries an extensive portfolio of compliance, and we keep expanding it. These days, we meet the demands and requirements of GDPR, CCPA, HIPAA, PCI (Level 1), and other data security levels.
How much does SmarterTrack to Freshservice data migration cost?
How much will you need to invest in the switch from SmarterTrack to Freshservice? The cost will largely lean on the records volume you want to migrate, the complexity of your demands, and the options you’ll select or customizations you’ll request. Run a Free Demo to test the Migration Wizard performance and figure out how much your migration will cost.
Run a Demo to get the priceFeedback encourages us upgrade our tool: Few thoughts from our clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
Full SmarterTrack to Freshservice Import in a Few Clicks
Migrate your business records from SmarterTrack to Freshservice with no trouble with no disrupting from what actually matters — working out your customers’ concerns. Our service does all the work behind the scenes while you simply enjoy respond to your customer queries your selected platform.
Find out more guides about data migration
Interested to get more? Our help section is constantly updating information on customer service enhancement and help desk data import and export. Take a look at it!
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