Secure ServiceDesk Plus to Freshservice data migration service
Encoded dialogues, secure servers, leading authorization ways
Automated method, zero time-out, reduced workflow drops
Deal pricing to deliver an opportunity + fee balance
We’ve won the trust of brands across fields
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your migration by evaluating Source data, procedures, and apps. Examine data filtering and field matching to the Target. Set up a transfer tactic, that consists of the timeline and agent coaching.
Security and Compliance Review
Verify data complies with security protocols. Establish permissions and access controls to secure the replication.
Migration
Data Mapping and Customization
Align data fields amid the Source and Target. Handpick pre-built custom features from the list or discuss certain tailored adjustments for the record transfer.
Demo Migration
Set up a free trial Demo to identify how the replication solution functions. Spot outcomes and tweak settings as necessary.
Data Verification
Check all transferred records in the Target is correct, complete, and appropriately organized.
Full Data Migration
Replicate all required records, involving tickets, contacts, attachments, and related information.
Delta Migration
Catch any newest or updated records that tweaked for the duration of the Full data transition.
Interval Migration*
Data transition can be interrupted and resumed to cohere your outline, with zero interruption. You can halt up to five instances for a duration of five days each, managed by our sales squad during operating hours.
Post-Migration Phase
Go Live
Deploy the Target for all users. Disable the Source if required and preserve data backups.
What Entities Can You Migrate from ServiceDesk Plus to Freshservice ?
With Help Desk Migration tool, you can with no trouble import and export hefty portions of varying records types to or from ServiceDesk Plus to Freshservice. Take a look the parameters of data types you can import implementing automation by yourself from tech representatives.
Do you look for particular ServiceDesk Plus to Freshservice migration requirements?
Let us know about a customized data migration.
| ServiceDesk Plus entities | Freshservice entities | |
|---|---|---|
| Help desk | ||
| Technician groups | Groups | |
| Technicians | Agents | |
| Departments | Departments | |
| Requesters | Requesters | |
| Requests | Tickets | |
| Problems | Problems | |
Why transfer with Help Desk Migration?
No downtime
Import data effortlessly - maintain workflows running smoothly and support customers continuously.Increased efficiency
Easily shift data and configure predefined and tailored fields with the automated Migration Wizard.Organized ticket retrieval
The Migration Wizard replicates tickets and all connected data, maintaining the data structure intact on the Target.Personalized support
Our support reps is ready to help you through chat, email, or phone.Thorough migration planning
Managers will establish a detailed plan for data import, guaranteeing a efficient process and protected records.Custom options available
Decide on pre-designed options or ask for specific adjustments, and we'll ensure your data is accurate.
How ServiceDesk Plus to Freshservice Data Migration Works
Our automated migration service empowers you import and export records in five simple actions. However, if you have unique requirements or a unique data structure, feel free to choose a custom method.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Improve Your ServiceDesk Plus to Freshservice Import
with These Options
Receive a smooth data replication experience that aligns your company’s needs. The Help Desk Migration service delivers features to facilitate you to succeed your help desk records transfer in the automated and secure route.
Omit attachments
Does your targeted help desk solution provide definite data storage? Omit attachments, particularly if your historical support service data loses none of its value without them. The data import and export time will drop greatly.
Create a extra tag to the migrated tickets
Apply extra tags to the migrated tickets — like so, you won’t mix up them with the left. You may further arrange the tickets by qualifying tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Apply the attachment feature to Import inline images
Export the images fixed into tickets as attachments. The data import and export time might take more time, but the images will stay along on a future help desk system.
Demo with custom data: Choose 20 entities for export
If you expect to see how handpicked entities will look like in the destination customer service tool, kick off this free custom Demo and select 20 entities for a import.
Import newest records first
Select this feature to move your newest records in a chronological order, from most recent to oldest. The option applies exclusively to Full Migration.
Don’t empower data migration to mislead you from your work
Whether you’re migrating from ServiceDesk Plus to Freshservice, use our automated migration service. It will help you to import or export all your data to a future platform in just a couple of clicks. Thus, you can receive your migration done quickly without putting pivotal tasks without putting it off.
Data import meets security standards
The Migration Wizard will ensures your data security during all phases of the migration process. We keep maximal customer service data defence incorporating valid runthrough, added to regulatory compliance, established server safeguarding, and proper security examinations.
Move ahead with the migration app that clients recommend
Myriads of goal-achieved data import and exports and numerous awards and inspiring mentions can assure the high standard of Help Desk migration service. And our goal of excellence does not end there. Following Help Desk Migration's goal is to include all your data import requests, we remain advancing our tool and often enhance it with neat capacity.
Use comprehensive mapping to cover all your needs
Help Desk Migration app will relieve you from copy pasting help desk data or making not included fields at the time of ServiceDesk Plus to Freshservice migration. Help Desk Migration app enables you map record fields and tailor your data import. You sustain the system of your business data with slight work.
Select a appropriate time for data import
Select the most appropriate time to set up and launch the help desk migration workflow. Additionally, Help Desk Migration Delta function will empower you to migrate the currently updated data once the historical data was migrated. Then, relax and empower our platform make the rest.
Talk to our savvy support representatives
Don’t worry about trying to cope with tasks whilst performing your Supported Platform data import. Empower our customer support team take a closer look at your obstacle. With lots of accomplished data migration familiarity, they can settle any task joined with your help desk migration or even deliver help along the full migration.
Your Help Desk Data Import and Export is the Whole Way Long
With Help Desk Migration app, you’ll never have to worry about safety of critical data. We regularly audit all facilities and make improvements, so that your business data is secured according to the fresh requirements.
We enforce a rigid two-factor access policy
Help Desk Migration Wizard takes advantage of two-factor access. Additionally, only your business reps with admin rights can migrate your ServiceDesk Plus data. With these safety functions arranged, you don't worry about data leak.
Three-layer business data security
We provide 3 layers of business records protection: physical (we protect our hosting equipment against physical and logical attacks), network (we protect our networks against digital harm), and app (we protect your records within our data migration solution against unlawful entry).
Meet protection principles
We protect your data based on all key security fundamentals. Help Desk Migration possesses an extensive portfolio of compliance, and we are enlarging it. At the moment, we correspond to GDPR, CCPA, HIPAA, PCI (Level 1), and other data security fundamentals.
What is the cost of your ServiceDesk Plus to Freshservice data migration?
And now to the burning question. How much will it cost to switch from ServiceDesk Plus to Freshservice? The price will mostly lean on the business data volume you want to transfer, the complexity of your requirements, and the features you’ll select or custom work you’ll inquire. Start a Free Demo to test the Migration Wizard work and learn how much your data transfer will cost.
Run a Demo to get the priceReviews motivates us upgrade our tool: Several words from Help Desk Migration clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Complete ServiceDesk Plus to Freshservice Migration in a Few Clicks
Import your business data from ServiceDesk Plus to Freshservice effortlessly and with no disturbing your utmost objective of fixing your customers’ requests.
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