ServiceDesk Plus to Freshservice
migration serviceHelp Desk Migration partner of Freshservice

Trouble-free , no special expertise or programming required. A complete ServiceDesk Plus to Freshservice data migration instrument.

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The best ServiceDesk Plus to Freshservice tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and script development processes. Just choose customer info you need to move and start the transition when comfortable.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the new system and observe the magic happening.
Data completion
Transfer your help desk info in full to make sure that no ticket has lost vital customer support details.
Easy process

You don’t have to bother about coding or continuously watch each piece of info transferred.

Just link both platforms, tick what you need to take to a new database and let the Migration Wizard deal with the rest for you.

Preserved connections

From sender information to phone number connection, all you records will keep their previous connections untouched.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will arrive where you left it.

Security is paramount

You data is everything which is why we created a tool that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

You’re in control

Take complete control of your information with our internal data mapper. Choose what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Simple & effective

In only a few clicks it is possible to pick the data arrangement, when it goes, and in what order.

Our developers considered user experience as a priority and made sure that it will be possible to use the system to its fullest.

Great service first

Outside of providing great customer support services, we always strive to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are constantly putting so much effort to improve the core experience.


Why you should use Help Desk Migration to switch from ServiceDesk Plus to Freshservice

Castle gates

Strong safety of your records

The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the records end up being in the right destinations in Freshservice.

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Sustained connection between object and people

When migrating your records from ServiceDesk Plus to Freshservice we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ServiceDesk Plus to Freshservice

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ServiceDesk Plus to Freshservice work

  • Get ready

    Start with creating Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from ServiceDesk Plus to Freshservice.

  • Connect ServiceDesk Plus

    Fill out the form with requested credentials to make it possible for our data migration tool to access information from your current help desk.

  • Connect Freshservice

    Repeat the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Choose objects

    Select the records you want to migrate and set the ticket fields mapping, so the records could be transferred according to your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Freshservice all data

    Once everything's validated, choose a quiet time with the least load on the support staff and start migrating from ServiceDesk Plus to Freshservice.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Freshservice import

Our team would be more than happy to run a custom migration if you have particular needs.
Get a price estimation

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