Request Tracker to Gorgias data migration made easy
Encoded chats, secured servers, up-to-date authorization methods
Automated process, never get downtime, avoiding any workflow breaks
Bargain charging to ensure an opportunity + charge balance
Companies across different sectors prefer us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Start your replication by assessing Source data, workflows, and integrations. Examine data cleansing and field matching to the Target. Create a transition approach, including the agenda and user coaching.
Security and Compliance Review
Verify data adheres to security standards. Grant permissions and access settings to protect the transmit.
Migration
Data Mapping and Customization
Align records fields between the Source and Target. Pick automated custom settings from the menu or discuss distinct personalization for the record migration.
Demo Migration
Start a free test Demo to view how the replication tool works. Analyze results and adapt settings as required.
Data Verification
Review all replicated data in the Target is genuine, fully captured, and properly organized.
Full Data Migration
Transfer all selected data, consisting of tickets, contacts, attachments, and correlated data.
Delta Migration
Capture any new or updated data that tweaked at the time of the Full data migration.
Interval Migration*
Data movement can be paused and continued to cohere your schedule, with no downtime. You can halt up to five times for a duration of five days each, adjusted by our sales crew during work hours.
Post-Migration Phase
Go Live
Deploy the Target for all support reps. Decommission the Source if required and protect data backups.
What Kind of Data Can You Migrate from Request Tracker to Gorgias ?
With Help Desk Migration app, you can without difficulty import and export sizable volumes of different data entities to or from Request Tracker to Gorgias. Review the selection of data entities you can migrate applying automated tool without extra guidance from tech support agents.
Do you require especial Request Tracker to Gorgias import or export demands?
Schedule a call and tell us about a unique data import.
| Request Tracker entities | Gorgias entities | |
|---|---|---|
| Help desk | ||
| Users | Agents | |
| Contacts | Customers | |
| Tickets | Tickets | |
Why migrate with Help Desk Migration?
Zero downtime
Shift records without interruption - preserve workflows efficient and help customers without hassle.Increased efficiency
Easily move data and map predefined and custom fields with the secure Migration Wizard.Organized ticket movement
The Migration Wizard imports tickets and all linked records, ensuring the data structure consistent on the Target.Personalized support
Our support reps is set to support you using chat, email, or phone.Thorough replication strategy
Our team will formulate a clear plan for data import, providing a seamless process and secure data.Pre-built options and customizations
Pick pre-built options or request specific adjustments, and we'll make sure your data is precise.
How Does Request Tracker to Gorgias Data Migration Go?
Our automated migration service greenlights you export and import records in a few simple steps. However, if you have distinct demands or a unique data structure, feel free to go with a custom approach.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Grow Your Request Tracker to Gorgias Export
with These Opportunities
Receive a automated data transmition experience that meets your business requirements. The Help Desk Migration service brings functions to handle you to succeed your support service records migration in the painless mode.
Create a new tag to the exported tickets
Are you going to work a current help desk system during data import? To exclude disorder, apply extra tags to the imported tickets to identify them from the remaining ones.
Import newest data first
Select this option to move your newest records in a chronological flow, from most recent to oldest. The feature is applicable only to Full Migration.
Focus on your major business. We'll take care of the heavy lifting
Whether you’re moving from Request Tracker to Gorgias, apply our automated migration service. It will allow you to import all your records to a future help desk system in just a few clicks. Thus, you will get your import or export accomplished quickly without putting urgent projects on the back burner.
Data migration complies with security requirements
The Migration Wizard will includes measure for ensuring your data security during all phases of the migration process. To provide the highest safety of your help desk data whether they are in import or at rest, we implement tried modes. There encompass running frequent security analysis, keeping our servers safe, following varied directs, and more.
Go with the migration solution that customers recommend
Lots of goal-achieved data exports and many awards and gratifying mentions can prove the excellence of our migration service. Additionally, we grow our functions. We move ahead to advance our app and deliver fresh options to handle we’re involving most of your data import requests.
Use straightforward mapping to handle all your needs
Help Desk Migration tool will set you free from copy pasting records or creating lacking record types throughout Request Tracker to Gorgias migration. Help Desk Migration app greenlights you map entities and change your data migration. This will sustain the original structure of your records with no effort on your side.
Choose a fitting time for data migration
Choose the most fitting time to run the help desk data import process. Start by migrating historical records and continue with set up the Delta opportunity to move your currently updated tickets. Then, relax and empower our platform take care of the rest.
Work with a support representatives you can completely rely on
Don't fret about facing hardships while performing your Supported Platform data migration. Permit our customer service pros look at your setback. With lots of familiarity migrating business data, our pros are well-seasoned to guarantee a successful import of your data.
Your Help Desk Data Import is Secured at Every Phase
Help Desk Migration solution enables every import options without compromising on security. We frequently analyse all servers and make advancements, so that your data is guarded based on the recent requirements.
We enforce a firm 2FA access policy
Help Desk Migration Wizard uses 2FA access. Besides, only your business reps with admin access rights can import your Request Tracker information. Combined, these security measures remove the dangers of information leakage.
We use Three-layer
Help Desk Migration enables 3 layers of records protection. At the physical level, we cover our data hosting equipment from logical and physical breach. At the app level, we forbid any illegal entry to your business data on our platform. And, finally, on the network layer, we protect our networks from digital harm.
We follow safety regulations
We take care of your business records based on all required security levels. Our Help Desk Migration service holds an broad set of compliance, and we continue expanding it. Currently, we are compliant with GDPR, CCPA, HIPAA, PCI (Level 1), and other data protection levels.
What is the cost of your Request Tracker to Gorgias data migration?
And now to the burning question. How much will it cost to switch from Request Tracker to Gorgias? The cost will largely lean on the data volume you need to transfer, the complexity of your demands, and the options you’ll choose or customizations you’ll ask for. Run a Free Demo to check the Migration Wizard performance and figure out how much your data switch will cost.
Run a Demo to get the priceReviews helps us level up our tool: Some thoughts from our customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Complete Request Tracker to Gorgias Import in Several Clicks
Migrate your records from Request Tracker to Gorgias with no trouble and without confusing your utmost goal of dealing with your clients’ issues.
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