((OTRS)) Community Edition to Zendesk data migration done simply
Encrypted communications, secured servers, newest authorization methods
Automated method, never get time-out, no workflow breaks
Reasonable pricing to guarantee an opportunity + charge balance
Brands across many industries trust us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
To start a help desk replication, assess your Source's records, workflows, and integrations. Consider data filtering and checking the Source’s mandatory and custom field coequals on Target. Produce a all-embracing transition tactic that contains agenda, cource of action, and employee coaching.
Security and Compliance Review
Ensure all data handling complies with industry security standards. Grant necessary permissions and access controls for the transfer process.
Migration
Data Mapping and Customization
Connect data fields among your Source and Target. Opt for pre-built custom options from the set or schedule the personalization to adjust the data migration to your distinct organization needs.
Demo Migration
Start a trial Demo with a little data pack to check out how the migration solution performs. Validate the trial results and adjust settings as required.
Data Verification
Carefully review the transmitted data in Target. Confirm that all data are accurate, complete, and appropriately formatted.
Full Data Migration
Move all chosen records, covering tickets, contacts, attachments, and related data.
Delta Migration
Catch any fresh or updated records that tweaked at the time of the Full migration process.
Interval Migration*
Data transfer can be paused and picked up where it left out to match your business schedule, providing continuing support service with no downtime. You can stop it up to five times, each lasting no more than five days, and our sales crew adjusts the process for the duration of specified operational hours.
Post-Migration Phase
Go Live
Roll out the Target for all support reps. Turn off the Source if appropriate, insuring data backups are stored securely.
What Types of Records Can You Import from ((OTRS)) Community Edition to Zendesk ?
With our Migration Wizard, you can without trouble import and export sizable volumes of various records types to or from ((OTRS)) Community Edition to Zendesk. Review the parameters of data types you can migrate using automation service without extra assistance from tech service reps.
Do you want specific ((OTRS)) Community Edition to Zendesk import or export needs?
Schedule a call and tell us about a nonstandard data import.
| ((OTRS)) Community Edition objects | Zendesk objects | |
|---|---|---|
| Help Desk | ||
| Groups | Groups | |
| Users | Agents | |
| Customers | Organizations | |
| Customer Users | Customers | |
| Tickets | Tickets | |
Why transfer with Help Desk Migration?
Your data is the backbone of your business, and your customers’ history is crucial. By migrating your data with Help Desk Migration, you ensure:
No downtime
You can start where you left off. Your workflows won’t skip a beat, so you can continue helping clietns without missing a beat.Enhanced efficiency
Our automated, secure Migration Wizard offers a smooth migration process. Effortlessly data mapping of standard and custom fields.Easy ticket movement
The Migration Wizard offers that tickets and their related data are transferred while keeping their original structure in the Target.Always here for you
Our support team will guide you through the process if you need guidance via live chat, email, or phone.Complete data transfer planning
The reps will prepare a solid plan for the data transfer that involves all the aspects, so everything goes easily. Thus, you can avoid any headaches during the import, and your data will be secured.Custom options available
Use the automated custom options to personalize your data transfer. If you require specific adjustments, like data filtering or changing the field type, we’re here to help you import data how you need it.
How ((OTRS)) Community Edition to Zendesk Data Migration Goes
Our automated migration solution lets you import and export data in a few simple steps. If you’re trying to organize a complex data structure, feel free to choose our customized route. We’re ready to satisfy your special demands.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Enhance Your ((OTRS)) Community Edition to Zendesk Move
with These Functions
Use a tailored data transmition experience that meets your business requirements. The Help Desk Migration service brings functionalities to help you to succeed your support service data migration in the most suitable manner.
Bypass attachments
Does your destination support service platform deliver limited data storage? Skip attachments, especially if your current data loses none of its value without them. The data import and export time will shorten significantly.
Choose a additional tag to the exported tickets
Are you going to work a current platform during data import? To avoid chaos, take advantage of extra tags to the migrated tickets to separate them from the existing ones.
Give a try to our Demo with custom records by exporting 20 entities
If you expect to look at how selected entities will look like in the expected help desk system, start this free custom Demo and hand-pick 20 entities for a test.
Transfer newest records first
Opt for this castomization to transfer your newest records in a chronological order, from newest to oldest. The option applies exclusively to Full Migration.
Don’t allow data migration to distract you from your tasks
Whether you’re importing from ((OTRS)) Community Edition to Zendesk, use our automated migration service. It will help you to migrate all your data to a desired platform in just a few clicks. Thus, you will get your import completed quickly without putting critical processes on the shelf.
Data import with confidence
The Migration Wizard will covers your data security during all phases of the migration process. To ensure the utmost protection of your help desk data whether they are in migration or at rest, we implement tried modes. There encompass controlling proper security scans, retaining our servers safe, following varied directs, and more.
Select the migration service that clients recommend
With numerous successful data migrations under our belt, Help Desk migration service has earned plenty of service-connected awards and gratifying commentaries. And our aspiration for high standard does not hold there. We move ahead to improve our service and offer novel capabilities to handle we’re meeting nearly all of your data import inquirements.
Apply straightforward mapping to handle your most complex needs
Relieve yourself from the laborious chore of adding not included record types or records amidst ((OTRS)) Community Edition to Zendesk migration. Our app permits you map data fields and transform your data import. You sustain the structure of your data with small effort.
Select a convenient time for data import
Select the most convenient time to set up and launch the help desk data migration process. Start by moving historical data and continue with move ahead to the Delta feature to import your freshly updated tickets. Then, relax and greenlight our solution handle the rest.
Work with a support agents you can fully be sure of
Don't fret about dealing with hardships just as running your Supported Platform migration. Empower our customer service representatives explore your issue. With years of well-done data migration mastery, they can settle any hardship connected with your help desk data import or even deliver guidance during the whole migration.
Your Help Desk Data Import is Protected at Each Phase
With Help Desk Migration app, you’ll never have to worry about security of valuable records. We properly audit all systems and make updates, so that your data is shielded according to the recent recommendations.
We apply a stringent two-factor authentication policy
Help Desk Migration Wizard shields your information from illegal getting access with 2FA authentication. Additionally, only your business reps with admin access rights can import your ((OTRS)) Community Edition data. Collect, these safety measures eliminate the risk of data leakage.
We apply 3-layer
We deliver three layers of business records security: physical (we take care of our data hosting equipment against physical and logical breach), network (we protect our networks against digital abuse), and application (we protect your data within our data migration solution from prohibited access).
We fulfill industry-standard levels
Help Desk Migration commits to highest security standards, ensuring maximum protection for your records. We are compliant with HIPAA, CCPA, PCI DSS Level 1, GDPR, and other required data safety standards. And our wast compliance list is getting extended.
How much does ((OTRS)) Community Edition to Zendesk data migration cost?
How much will you need to invest in the switch from ((OTRS)) Community Edition to Zendesk? The price will mostly lean on the data volume you need to migrate, the complexity of your specifications, and the features you’ll choose or custom work you’ll ask for. Run a Free Demo to check the Migration Wizard performance and learn how much your migration will cost.
Run a Demo to get the priceFeedback inspires us advance our tool: Some thoughts from our clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
All-packed ((OTRS)) Community Edition to Zendesk Migration in Several Clicks
Import your data from ((OTRS)) Community Edition to Zendesk with no trouble and without disrupting your supreme goal of fixing your customers’ requests.
Find out more tips and tricks about data import and export
Willing to learn more about help desk platforms import and customer service advancement? Look at our blog.
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