((OTRS)) Community Edition to Salesforce Service Cloud data migration done simply
Encoded communications, secured servers, newest authorization mechanisms
Automated approach, no time-out, reduced workflow pauses
Flexible pricing to deliver a feature + cost balance
Businesses among many verticals choose us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Begin your transfer by evaluating Source data, operations, and integrations. Review data filtering and field alignment to the Target. Make a replication plan, involving the framework and customer service reps training.
Security and Compliance Review
Verify data complies with security protocols. Establish permissions and access controls to protect the movement.
Migration
Data Mapping and Customization
Align data fields amid the Source and Target. Choose automated custom capabilities from the list or ask for particular tailored adjustments for the data replication.
Demo Migration
Run a trial Demo to understand how the movement service operates. Verify results and alter mapping as necessary.
Data Verification
Ensure all migrated records in the Target is correct, complete, and properly formatted.
Full Data Migration
Shift all chosen records, covering tickets, contacts, attachments, and correlated data.
Delta Migration
Net any fresh or updated records that changed during the Full data migration.
Interval Migration*
Data replication can be halted and continued to suit your timeline, with no downtime. You can pause up to five times for five days per pause, arranged by our sales crew during operating hours.
Post-Migration Phase
Go Live
Deploy the Target for all agents. Disable the Source if needed and ensure data backups.
What Sorts of Records Can You Import from ((OTRS)) Community Edition to Salesforce Service Cloud ?
With Help Desk Migration Wizard, you can conveniently migrate large amount of differing data types to or from ((OTRS)) Community Edition to Salesforce Service Cloud. Check out the selection of records you can import or export incorporating automated tool without extra help from tech support team.
Do you have specific ((OTRS)) Community Edition to Salesforce Service Cloud import or export requirements?
Let's discuss your specific needs for a unique data migration.
| ((OTRS)) Community Edition entities | Salesforce Service Cloud entities | |
|---|---|---|
| Help desk | ||
| Users | Users | |
| Customers | Accounts | |
| Customer Users | Contacts | |
| Tickets | Cases | |
Why transmit with Help Desk Migration?
Without downtime
Migrate data seamlessly - maintain workflows efficient and help customers without delays.Increased efficiency
Easily migrate data and configure default and personalized fields with the secure Migration Wizard.Organized ticket transfer
The Migration Wizard shifts tickets and all related data, maintaining the data structure consistent on the Target.Personalized support
Our support reps is prepared to assist you through chat, email, or phone.Thorough transfer strategy
Our migration experts will create a detailed plan for data import, guaranteeing a smooth process and safe records.Flexible customizations
Choose automated options or ask for customization, and we'll make sure your data is precise.
How ((OTRS)) Community Edition to Salesforce Service Cloud Data Migration Performs
You can do data migration in a few simple actions, applying our automated migration service. However, if you have specific needs or a unique data structure, feel free to choose a custom route.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Elevate Your ((OTRS)) Community Edition to Salesforce Service Cloud Move
with These Functions
Receive a tailored data transmition experience that corresponds your company’s preferences. The Help Desk Migration service provides features to enhance you to complete your support service data movement in the smooth way.
Omit attachments
Does your future support service platform deliver definite data storage? Bypass attachments, especially if your current data lose no track of processes without them. The data migration time will drop considerably.
Demo with custom data: Choose 20 entities for migration
Don't waste your time on guessing. Make sure you understand totally what the entities will look like at the end of you’ve imported them. Our Demo with custom data greenlights you appoint 20 entities for a test export.
Import newest records first
Opt for this feature to transfer your most recent records in a chronological order, from newest to oldest. This automated option is exclusive to Full Migrations.
Focus on your main processes. We'll take the heavy lifting
Whether you’re migrating from ((OTRS)) Community Edition to Salesforce Service Cloud, make use of our automated migration solution. It will permit you to migrate all your data to a chosen help desk system in just a few clicks. Thus, you can have your import accomplished in a timely manner without putting pivotal processes on the shelf.
Data import and export with confidence
The Migration Wizard will take care of your data security during all phases of the migration process. We provide maximal business records protection using established runthrough, with regulatory compliance, accepted server safeguarding, and frequent security checks.
Choose the migration service that clients love
With multiple successful data migrations done by our service, our migration service has earned plenty of service-related awards and gratifying mentions. On top of that, we grow our functions. Because Help Desk Migration's goal is to enclose nearly all of your data import inquirements, we continue improving our tool and oftentimes strengthen it with neat capacity.
Use intuitive mapping to handle all your needs
Help Desk Migration service will free your up from copypasting data entities or setting nonexistent fields throughout ((OTRS)) Community Edition to Salesforce Service Cloud migration. Help Desk Migration tool greenlights you map record fields and modify your data import and export. This will leave unchanged the native system of your records straightforwardly on your side.
Pick a convenient time for data import
Pick the most convenient time to set up and start the help desk migration operation. Additionally, our Delta feature will empower you to migrate the most recently changed data entities once the historical customer service data was exported. Then, relax and empower our service do the rest.
Communicate our reliable support agents
Are you fighting tasks with your Supported Platform data migration? Allow Help Desk Migration customer support pros study your obstacle. With plenty of expertise moving business data, Help Desk Migration representatives are well-seasoned to guarantee a successful import of your business data.
Your Help Desk Data Migration is Secured at Each Phase
Applying Help Desk Migration tool, you’ll never have to worry about security of business data. We frequently examine all servers and make updates, so that your business data is shielded matching to the latest standards.
We enforce a stringent two-factor access policy
Our Migration Wizard shields your information from unwanted getting access with two-factor authentication. Moreover, only your agents with admin rights can export your ((OTRS)) Community Edition information. With these safety features in place, you don't worry about data leak.
We employ 3-layer
Help Desk Migration ensures three levels of business data safety. At the physical level, we defense our data hosting facilities from any breach. At the application layer, we block any forbidden entry to your business records on our service. And, last but not least, on the network level, we secure our networks against cyber abuse.
Meet industry-standard fundamentals
Help Desk Migration service commits to highest security principles, delivering maximum protection for your data. We correspond to HIPAA, CCPA, PCI DSS Level 1, GDPR, and other crucial data safety fundamentals. And our broad compliance list continues getting expanded.
What is the cost of your ((OTRS)) Community Edition to Salesforce Service Cloud data migration?
And now to the burning question. How much will it cost to switch from ((OTRS)) Community Edition to Salesforce Service Cloud? The price will mostly depend on the records volume you need to migrate, the complexity of your requirements, and the features you’ll choose or custom work you’ll inquire. Set a Free Demo to test the Migration Wizard performance and figure out how much your data switch will cost.
Run a Demo to get the priceReviews inspires us advance our service: Few thoughts from Help Desk Migration customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Complete ((OTRS)) Community Edition to Salesforce Service Cloud Migration in Several Clicks
Export your data from ((OTRS)) Community Edition to Salesforce Service Cloud without trouble without confusing from what really matters — settling your customers’ requests. Our Wizard carries out all the work behind the scenes whilst you simply enjoy respond to your clients questions your chosen platform.
Get more tips and tricks about data import and export
Want to learn more? Our blog is full of information on customer service enhancement and help desk records migration. Take a look at it!
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