Secure ((OTRS)) Community Edition to Jira Service Management data migration services
Encoded conversations, safe servers, advanced authorization approaches
Automated approach, zero time-out, reduced workflow breaks
Reasonable charging to guarantee an opportunity + rate balance
We’ve gained the of customers across fields
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Begin your migration by determining Source data, modus operandi, and integrations. Review data cleaning and field matching to the Target. Develop a transfer strategy, including the schedule and user coaching.
Security and Compliance Review
Make sure data adheres to security requirements. Establish permissions and access settings to protect the migration.
Migration
Data Mapping and Customization
Match records fields among the Source and Target. Settle on automated custom options from the set or discuss particular customization for the record migration.
Demo Migration
Carry out a test Demo to check how the replication app functions. Review results and tweak settings as needed.
Data Verification
Confirm all transferred records in the Target is correct, fully captured, and properly formatted.
Full Data Migration
Shift all selected records, including tickets, contacts, attachments, and linked data.
Delta Migration
Net any new or updated records that tweaked for the time of the Full data movement.
Interval Migration*
Data replication can be paused and restarted to cohere your schedule, with no downtime. You can pause up to five times for a duration of five days each, arranged by our sales squad during business hours.
Post-Migration Phase
Go Live
Present the Target for all users. Turn off the Source if required and ensure data backups.
What Entities Can You Import from ((OTRS)) Community Edition to Jira Service Management ?
With Help Desk Migration service, you can with ease import and export massive portions of various data types to or from ((OTRS)) Community Edition to Jira Service Management. Here’s the list of entities you can migrate making use of automated tool by yourself from tech representatives.
Do you want exclusive ((OTRS)) Community Edition to Jira Service Management import requirements?
Schedule a call and tell us about a unique data import.
| ((OTRS)) Community Edition entities | Jira Service Management entities | |
|---|---|---|
| Help desk | ||
| Users | Users | |
| Customers | Organizations | |
| Customer Users | Customers | |
| Tickets | Issues | |
Why transmit with Help Desk Migration?
Without downtime
Move records effortlessly - maintain workflows on track and help customers without delays.Increased efficiency
Quickly transfer data and arrange predefined and custom fields with the secure Migration Wizard.Seamless ticket retrieval
The Migration Wizard migrates tickets and all associated data, maintaining the data structure unaffected on the Target.Expert support
Our support crew is ready to help you through chat, email, or phone.Effective migration framework
Our migration experts will develop a well-defined plan for data import, guaranteeing a hassle-free process and protected data.Flexible customizations
Opt for pre-built options or inquire about specific adjustments, and we'll confirm your data is precise.
How ((OTRS)) Community Edition to Jira Service Management Data Migration Works
You can perform data migration in five simple moves, using our automated migration solution. If you’re trying to organize a complex data structure, feel free to choose our tailored method. We’re all set to satisfy your distinct requirements.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Elevate Your ((OTRS)) Community Edition to Jira Service Management Migrate
with These Options
Leverage a seamless data transfer experience that meets your business needs. The Help Desk Migration service offers functionalities to facilitate you to succeed your help desk records migration in the secure and automated manner.
Leave behind attachments
Does your future help desk system provide definite data storage? Omit attachments, especially if your historical data loses none of its value without them. The data import and export time will decrease greatly.
Apply a new tag to the imported tickets
Are you going to use a existing help desk system during data import? To get rid of disorder, take advantage of extra tags to the exported tickets to highlight them from the existing ones.
Give a try to our Demo with custom records by copying 20 entities
Don't waste your time on doubts. Ensure you comprehend exactly how the entities will look like after you’ve migrated them. Our Demo with custom data empowers you choose 20 entities for a test transfer.
Move newest data first
Opt for this castomization to move your newest records in a chronological order, from most recent to oldest. The capability is applicable exclusively to Full Migration.
Put mind to your core goals. We'll take the heavy lifting
Our automated migration tool provides an efficient solution, whether you’re migrating your help desk operations from ((OTRS)) Community Edition to Jira Service Management. With just a few clicks, your help desk platform will be ready to work on a desired system — no need to suffer any break!
Data import and export with security standards
Help Desk Migration Wizard handles your data is safe throughout the migration process. To ensure the maximum protection of your help desk data whether they are in migration or at rest, we use tried practices. There encompass controlling proper security analysis, retaining our servers safe, meeting several commands, and more.
Select the migration tool that clients recommend
Thousands of goal-achieved data exports and a lot of awards and favorable feedback can confirm the value of Help Desk migration service. On top of that, we grow our functions. Since our mission is to take in nearly all of your data migration requests, we remain refining our tool and oftentimes enhance it with neat capacity.
Benefit from comprehensive mapping to deal with all your needs
Free yourself from the time-consuming task of adding lacking record types or records amidst ((OTRS)) Community Edition to Jira Service Management migration. So now you can map starting and custom-made data fields, or otherwise transform your data migration right in our tool. You sustain the structure of your data with small job.
Pick a suitable time for data import
Start by the help desk data migration whenever it fits into your schedule. Start by moving historical records and continue with move ahead to the Delta feature to migrate your freshly changed tickets. Then, relax and empower our importing tool take care of the rest.
Work with a support pros you can completely be sure of
Are you confronting challenges with your Supported Platform data migration? Help Desk Migration customer service pros is in place to aid you with any tasks. With lots of expertise moving business data, our representatives are well-seasoned to provide a well-done migration of your business data.
Your Help Desk Data Import or Export is the Whole Way Long
Help Desk Migration tool enables endless import options with no compromising on security. We commit to the fresh standards, make regular advancements, and consistently test all facilities.
We employ a strict two-factor access policy
Help Desk Migration Wizard uses two-factor access. Moreover, your agents can only import from ((OTRS)) Community Edition records if they got admin rights. Combined, these safeguards prevent the risk of data leak.
Three-layer business data protection
We ensure three layers of records security: physical (we take care of our hosting facilities against any intrusion), network (we protect our networks against cyber harm), and app (we protect your business records within our importing and exporting platform against prohibited entry).
We fulfill security levels
We protect your business data based on all crucial security levels. Help Desk Migration has an broad portfolio of compliance, and we keep enlarging it. Nowadays, we meet the demands and requirements of GDPR, CCPA, HIPAA, PCI (Level 1), and other data protection principles.
What is the cost of your ((OTRS)) Community Edition to Jira Service Management data migration?
And now to the burning question. How much will it cost to switch from ((OTRS)) Community Edition to Jira Service Management? The cost will mostly lean on the data volume you need to migrate, the complexity of your specifications, and the features you’ll use or custom work you’ll request. Run a Free Demo to test the Migration Wizard performance and learn how much your data transfer will cost.
Run a Demo to get the priceReviews encourages us upgrade our tool: Some words from our customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Packed ((OTRS)) Community Edition to Jira Service Management Import in a Couple Clicks
Migrate your data from ((OTRS)) Community Edition to Jira Service Management with ease with no disorganizing from what truly matters — settling your clients’ requests. Our tool manages all the work behind the scenes while you simply enjoy applying your new platform.
Get more guides about data import
Want to get more? Our resources is full of information on support service advancement and help desk data import. Explore it today!
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