((OTRS)) Community Edition to Gorgias data migration made simple
Encrypted conversations, safe servers, latest authorization ways
Automated method, don't have downtime, excluded workflow drops
Bargain charging to provide a feature + fee balance
We’ve won the of clients among industries
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your transmit by reviewing Source records, procedures, and integrations. Evaluate data cleaning and field matching to the Target. Formulate a migration plan, that covers the outline and reps training.
Security and Compliance Review
Ensure data adheres to safety regulations. Configure permissions and access controls to protect the transfer.
Migration
Data Mapping and Customization
Map records fields amongst your Source and Target. Opt for automated custom settings from the set or discuss unique customization for the record movement.
Demo Migration
Perform a test Demo to figure out how the migration solution works. Check results and tweak mapping as needed.
Data Verification
Review all moved data in the Target is precise, complete, and properly structured.
Full Data Migration
Move all required data, embracing tickets, contacts, attachments, and related data.
Delta Migration
Catch any newest or updated data that changed for the duration of the Full data migration.
Interval Migration*
Data transfer can be interrupted and restarted to fit your outline, with no downtime. You can stop up to five times for a duration of five days each, organized by our sales team during business hours.
Post-Migration Phase
Go Live
Launch the Target for all reps. Deactivate the Source if needed and protect data backups.
What Types of Entities Can You Migrate from ((OTRS)) Community Edition to Gorgias ?
With our Migration service, you can with no bother migrate huge volumes of varied data types to or from ((OTRS)) Community Edition to Gorgias. Examine the list of records you can migrate using automation service without any assistance from tech representatives.
Do you require exclusive ((OTRS)) Community Edition to Gorgias import inquirements?
Let us know about a personalized data import.
| ((OTRS)) Community Edition objects | Gorgias objects | |
|---|---|---|
| Help desk | ||
| Users | Agents | |
| Customer Users | Customers | |
| Tickets | Tickets | |
Why transfer with Help Desk Migration?
No downtime
Shift records effortlessly - ensure workflows running smoothly and assist customers without delays.Enhanced efficiency
Effortlessly transfer data and set up default and tailored fields with the intelligent Migration Wizard.Streamlined ticket transmiting
The Migration Wizard transfers tickets and all associated records, preserving the data structure intact on the Target.Dedicated support service
Our support team is available to help you by means of chat, email, or phone.Comprehensive import framework
Managers will develop a comprehensive plan for data import, securing a efficient process and secure data.Custom options available
Pick pre-designed options or seek customization, and we'll ensure your data is correct.
How Does ((OTRS)) Community Edition to Gorgias Data Migration Go?
You can carry out data migration in a few simple steps, using our automated migration app. However, if you have special demands or a unique data structure, feel free to go with a custom mode.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Enhance Your ((OTRS)) Community Edition to Gorgias Migrate
with These Options
Share a seamless data transfer experience that meets your company’s requirements. The Help Desk Migration service brings functionalities to assist you to complete your customer service records movement in the most suitable manner.
Skip attachments
Does your destination customer service tool provide compact data storage? Skip attachments, specially if your current data lose no track of processes without them. The data migration time will trim remarkably.
Add a extra tag to the imported tickets
Are you going to run a source help desk tool during data export? To avoid chaos, add extra tags to the exported tickets to separate them from the remaining ones.
Demo with custom data: Select 20 entities for import
Don’t take any chances. Ensure you recognize thoroughly what the entities will look like after you’ve imported them. Our Demo with custom data greenlights you choose 20 entities for a test import.
Migrate newest data first
Choose this castomization to move your most recent records in a chronological order, from most recent to oldest. This automated capability is exclusive to Full Migrations.
Stay focused on your crucial tasks. We'll deal with the heavy lifting
Our automated migration tool provides an efficient app, whether you’re migrating your customer support operations from ((OTRS)) Community Edition to Gorgias. With just a couple of clicks, your help desk system will be ready to work on a targeted system — no need to accept any holdback!
Data import with security standards
The Migration Wizard will includes measure for ensuring your data security during all phases of the migration process. To confirm the utmost security of your support service records whether they are in migration or at rest, we use established modes. Here is encompassed conducting approved security scans, keeping our servers secured, following diverse regulations, and more.
Go with the migration tool that customers love
With thousands of efficient data imports done by our Migration Wizard, our migration service has earned plenty of service-related awards and inspiring mentions. Besides, we keep developing our feature list. We proceed to develop our tool and offer useful features to handle we’re including nearly all of your data migration inquirements.
Enjoy easy mapping to deal with your most complex needs
Rescue yourself from the time-consuming work of adding not included fields or data entities at the time of ((OTRS)) Community Edition to Gorgias migration. Our app allows you map entities and modify your data import and export. This will sustain the starting structure of your records with no effort on your part.
Select a suitable time for data migration
Select the most suitable time to initiate the help desk import workflow. Start by moving historical records and continue with move ahead to the Delta option to migrate your during migration changed data. Then, relax and empower our solution make the rest.
Work with a support team you can completely count on
Don’t worry about facing hardships while performing your Supported Platform migration. Help Desk Migration customer service representatives is all set to assist you with any tasks. With plenty of well-done data import and export involvement, they can fin a solution to any task related to your support service data migration or even offer guidance along the total record migration.
Your Help Desk Data Import and Export is Protected at Each and Every Stage
Help Desk Migration service ensures every migration features without compromising on security. We commit to the fresh recommendations, set regular advancements, and invariably audit all systems.
We use a strict 2FA authentication policy
Our Migration Wizard takes advantage of 2FA authentication. Moreover, only your company representatives with admin access rights can migrate your ((OTRS)) Community Edition records. Combined, these security measures eliminate the dangers of data leak.
We apply Three-layer
Help Desk Migration provides 3 layers of business records security. At the physical level, we cover our data hosting facilities from any intrusion. At the app layer, we prevent any prohibited log in to your data on our service. And, last but not least, on the network layer, we protect our networks against digital harm.
We follow security fundamentals
Help Desk Migration accomplishes to upmost security fundamentals, providing maximum security for your data. We correspond to HIPAA, CCPA, PCI DSS Level 1, GDPR, and other essential data security principles. And our extended compliance list keeps getting expanded.
How much does ((OTRS)) Community Edition to Gorgias data migration cost?
How much will you need to invest in the switch from ((OTRS)) Community Edition to Gorgias? The cost will largely depend on the business data volume you need to move, the complexity of your specifications, and the features you’ll select or custom work you’ll request. Run a Free Demo to check the Migration Wizard performance and find out how much your data transfer will cost.
Run a Demo to get the priceFeedback encourages us upgrade our service: Several thoughts from our customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Full ((OTRS)) Community Edition to Gorgias Import in a Couple Clicks
Migrate your business data from ((OTRS)) Community Edition to Gorgias with no trouble without disorganizing from what really matters — working out your clients’ issues. Our tool makes all the work behind the scenes whilst you simply enjoy respond to your customer tickets your selected platform.
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Interested to get more? Our help section is providing information on customer service improvement and help desk platforms import. Explore it today!
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