((OTRS)) Community Edition to Freshdesk data migration done easily
Encrypted dialogues, secure servers, modern authorization mechanisms
Automated approach, zero time-out, reduced workflow drops
Reasonable pricing to guarantee a feature + cost balance
Customers across many areas choose us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Begin your migration by determining Source data, operations, and applications. Evaluate data cleaning and field mapping to the Target. Create a replication tactic, including the timeline and reps training.
Security and Compliance Review
Ensure data complies with security requirements. Establish permissions and access controls to safeguard the transfer.
Migration
Data Mapping and Customization
Map data fields among the Source and Target. Define in-built custom settings from the set or request particular customization for the record migration.
Demo Migration
Run a free trial Demo to identify how the movement service operates. Check results and adjust settings as needed.
Data Verification
Confirm all transferred records in the Target is correct, complete, and adequately structured.
Full Data Migration
Transmit all selected records, encompassing tickets, contacts, attachments, and linked records.
Delta Migration
Net any new or updated records that changed during the Full data transmit.
Interval Migration*
Data transmit can be paused and resumed to suit your outline, with no service disruption. You can stop up to five times for five days each, arranged by our sales crew during operating hours.
Post-Migration Phase
Go Live
Launch the Target for all users. Turn off the Source if needed and secure data backups.
What Sorts of Data Can You Import from ((OTRS)) Community Edition to Freshdesk ?
With our Migration tool, you can simply migrate solid amount of varied data types to or from ((OTRS)) Community Edition to Freshdesk. Review the parameters of data types you can migrate implementing automation service without extra guidance from tech support team.
Do you want distinguishing ((OTRS)) Community Edition to Freshdesk migration requirements?
Let us know about a unique data import.
| ((OTRS)) Community Edition objects | Freshdesk objects | |
|---|---|---|
| Help desk | ||
| Groups | Groups | |
| Users | Agents | |
| Customers | Companies | |
| Customer Users | Contacts | |
| Tickets | Tickets | |
Why transmit with Help Desk Migration?
Without downtime
Move data seamlessly - maintain workflows on track and help customers without hassle.Enhanced efficiency
Effortlessly shift data and arrange default and tailored fields with the secure Migration Wizard.Streamlined ticket retrieval
The Migration Wizard shifts tickets and all connected data, maintaining the data structure unaffected on the Target.Dedicated support service
Our support team is ready to assist you through chat, email, or phone.Comprehensive migration planning
Our migration experts will establish a well-defined plan for data import, guaranteeing a smooth process and safe data.Flexible customizations
Opt for pre-built options or inquire about customization, and we'll confirm your data is precise.
How ((OTRS)) Community Edition to Freshdesk Data Migration Works
Our automated migration tool empowers you import and export records in five simple moves. However, if you have special demands or a special data structure, feel free to select a custom route.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Advance Your ((OTRS)) Community Edition to Freshdesk Import
with These Functions
Get a smooth data replication experience that aligns your company’s preferences. The Help Desk Migration service brings functionalities to enhance you to achieve your support service records transfer in the automated and secure way.
Skip attachments
Does your desired platform deliver definite data storage? Bypass attachments, specially if your historical data lose no track of processes without them. The migration time will drop remarkably.
Add a new tag to the migrated tickets
Choose tags to the migrated tickets — just like that, you won’t confuse them with those existing. You may further categorize the tickets by assigning tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Demo with custom data: Select 20 entities for export
Don’t take any chances. Make certain you comprehend completely what the entities settle after you’ve migrated them. Our Demo with custom data lets you select 20 entities for a test import.
Migrate newest records first
Choose this castomization to import your newest records in a chronological order, from most recent to oldest. The capability applies exclusively to Full Migration.
Stay focused on your core goals. We'll take the heavy lifting
Whether you’re importing from ((OTRS)) Community Edition to Freshdesk, make use of our automated migration service. It will permit you to import all your data to a chosen help desk in just a few clicks. Thus, you can get your import completed in a timely fashion without putting pivotal tasks on the shelf.
Data import and export meets security standards
Our Migration Wizard takes care of your customer service data is secure throughout the import or export process. We present highest records defence using valid procedures, along with regulatory compliance, accepted server safeguarding, and approved security tests.
Select the migration app that clients love
With thousands of outstanding data migrations done by our service, our migration service has obtained lots of service-linked awards and favorable reviews. And our aspiration for excellence does not finish there. As long as our goal is to include all your import and export needs, we remain growing our tool and regularly strengthen it with useful functioning.
Enjoy comprehensive mapping to cover all your needs
Our app will free your up from copypasting data entities or setting wanted data types amidst ((OTRS)) Community Edition to Freshdesk migration. So you can map standard and custom data fields, or otherwise transform your data import right away our tool. This will preserve the starting structure of your data straightforwardly on your side.
Pick a appropriate time for data import
Get going by the help desk import whenever it fits into your operations. Moreover, our Delta migration opportunity will allow you to import the currently updated data entities after the historical customer support data was exported. Then, relax and allow our Migration Wizard make the rest.
Work with a support team you can fully be sure of
Are you facing challenges with your Supported Platform data migration? Our customer support team is up for it to guide you with any problems. With plenty of familiarity importing data, our experts are well-skilled to guarantee a well-done migration of your support data.
Your Help Desk Data Migration is Protected at Every Step
Applying Help Desk Migration service, you’ll never have to worry about safety of valuable records. We properly check all servers and make improvements, so that your data is safe according to the latest standards.
We use a rigid two-factor access policy
Our Migration Wizard uses two-factor access. Additionally, users can only import from ((OTRS)) Community Edition data if they got admin rights. With these safety functions in order, you don't worry about data leak.
We employ 3-layer
Help Desk Migration offers three levels of business data security. At the physical level, we cover our data hosting facilities from logical and physical breach. At the app level, we cease any prohibited log in to your data on our platform. And, finally, on the network level, we secure our networks against digital harm.
We fulfill protection levels
Help Desk Migration service fulfills to highest security principles, providing maximum security for your business records. We correspond to HIPAA, CCPA, PCI DSS Level 1, GDPR, and other essential data safety principles. And our wast compliance list keeps getting expanded.
How much does ((OTRS)) Community Edition to Freshdesk data migration cost?
How much will you need to invest in the switch from ((OTRS)) Community Edition to Freshdesk? The price will mostly depend on the business data volume you require to move, the complexity of your specifications, and the features you’ll choose or custom work you’ll inquire. Run a Free Demo to check the Migration Wizard performance and find out how much your data switch will cost.
Run a Demo to get the priceFeedback motivates us advance our service: Several thoughts from our customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Full ((OTRS)) Community Edition to Freshdesk Migration in a Few Clicks
Import your business data from ((OTRS)) Community Edition to Freshdesk without difficulty and without disorganizing your ultimate aim of setting right your customers’ requests.
Get more additional resources about data migration
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