Effortless ((OTRS)) Community Edition to CSV data migration services
Encrypted conversations, secure servers, up-to-date authorization methods
Automated method, no downtime, no workflow drops
Fair charging to provide an opportunity + charge balance
We’ve won the trust of companies among industries
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your transfer by reviewing Source records, workflows, and integrations. Examine data filtering and field matching to the Target. Formulate a migration tactic, that consists of the schedule and employee coaching.
Security and Compliance Review
Confirm data adheres to safety regulations. Set permissions and access settings to protect the replication.
Migration
Data Mapping and Customization
Connect records fields amongst your Source and Target. Pick automated custom capabilities from the list or discuss distinct tailored adjustments for the record transfer.
Demo Migration
Start a test Demo to see how the transmit tool functions. Spot results and adapt mapping as necessary.
Data Verification
Verify all migrated data in the Target is accurate, fully captured, and properly organized.
Full Data Migration
Move all chosen data, consisting of tickets, contacts, attachments, and associated data.
Delta Migration
Catch any fresh or updated data that tweaked at the time of the Full data movement.
Interval Migration*
Data transfer can be halted and resumed to align with your outline, with no downtime. You can halt up to five times for a duration of five days each, adjusted by our sales team during work hours.
Post-Migration Phase
Go Live
Roll out the Target for all agents. Deactivate the Source if required and store data backups.
What Entities Can You Import from ((OTRS)) Community Edition to CSV ?
With our Migration service, you can efficiently import and export sizable portions of varying data entities to or from ((OTRS)) Community Edition to CSV. Examine the parameters of data types you can import making use of automation without extra assistance from tech pros.
Do you need certain ((OTRS)) Community Edition to CSV migration needs?
Let's discuss your requirements for a unique data migration.
| ((OTRS)) Community Edition objects | CSV objects | |
|---|---|---|
| Help desk | ||
| Groups | Departments | |
| Users | Agents | |
| Customers | Companies | |
| Customer Users | Contacts | |
| Tickets | Tickets | |
Why transfer with Help Desk Migration?
No downtime
Transfer records smoothly - keep workflows operational and help customers without delays.Enhanced efficiency
Seamlessly transfer data and set up predefined and tailored fields with the secure Migration Wizard.Easy ticket transfer
The Migration Wizard imports tickets and all associated records, keeping the data structure unchanged on the Target.Always here for you
Our support agents is prepared to navigate you via chat, email, or phone.Detailed transfer planning
Managers will develop a comprehensive plan for data import, ensuring a seamless process and protected records.Custom options available
Select automated options or seek specific adjustments, and we'll guarantee your data is precise.
How Does ((OTRS)) Community Edition to CSV Data Migration Perform?
You can do data import in a few simple steps, with our automated migration tool. If you’re managing a elaborate data structure, feel free to go with our customized mode. We’re up for it to satisfy your unique requirements.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Enhance Your ((OTRS)) Community Edition to CSV Migrate
with These Functionalities
Have a seamless data replication experience that aligns your business needs. The Help Desk Migration service provides features to enable you to accomplish your customer service records import in the secure and automated route.
Bypass attachments
Does your destination help desk platform present limited data storage? Omit attachments, particularly if your existing customer support records doesn’t suffer a loss of its value without them. The data import time will scale down remarkably.
Test drive our Demo with custom records by exporting 20 entities
Avoid any guessing. Ensure you recognize entirely how the entities will look like at the end of you’ve exported them. Help Desk Migration’s Demo with custom data allows you select 20 entities for a test import.
Transfer newest data first
Select this feature to move your most recent records in a chronological order, from most recent to oldest. The option is applicable only to Full Migration.
Fix on your main tasks. We'll do the heavy lifting
Whether you’re migrating from ((OTRS)) Community Edition to CSV, apply our automated migration solution. It will help you to migrate all your records to a desired system in just a couple of clicks. Thus, you will receive your import or export done quickly without putting important tasks on the back burner.
Data import with security standards
The Migration Wizard will handle your data security during all phases of the migration process. We provide utmost customer service records protection incorporating tried runthrough, including regulatory compliance, established server safeguarding, and approved security analysis.
Use the migration tool that customers recommend
With numerous efficient data import and exports under our belt, Help Desk migration service has earned plenty of service-linked awards and positive feedback. On top of that, we enlarge our feature list. For our aim is to take in most of your data import requirements, we continue improving our app and constantly add to it with new features.
Apply intuitive mapping to cover your most complex needs
Set yourself free from the laborious chore of adding absent data types or records during ((OTRS)) Community Edition to CSV migration. Now you can map regular and custom-made ticket fields, or otherwise adapt your data migration right away our migration service. This will keep the starting system of your records straightforwardly on your part.
Select a suitable time for data migration
Select the most suitable time to set up the help desk data migration workflow. On top of that, our Delta opportunity will allow you to import the most recently changed records once the historical business data was migrated. Then, relax and allow our migration app do the rest.
Talk to our proficient support representatives
Don't fret about trying to cope with issues when performing your Supported Platform data import. Our service representatives is up for it to aid you with any obstacles. With plenty of involvement importing data, our team are well-equipped to confirm a accomplished migration of your records.
Your Help Desk Data Import is the Whole Way Long
Using Help Desk Migration solution, you’ll never have to worry about safety of critical records. We regularly analyse all facilities and make updates, so that your data is shielded matching to the up-to-date recommendations.
We apply a strict 2FA authentication policy
Help Desk Migration Wizard shields your information from unwanted acquiring access with two-factor authentication. Additionally, only users with admin access rights can export your ((OTRS)) Community Edition information. With these security functions in place, you don't worry about data leakage.
3-level data security
Help Desk Migration provides 3 layers of data security. At the physical layer, we defense our data hosting equipment from any intrusion. At the app level, we exclude any unlawful entry to your business data on our platform. And, finally, on the network layer, we secure our networks against cyber attacks.
Compliance with security principles
We protect your data based on all crucial security principles. Help Desk Migration service carries an vast portfolio of compliance, and we keep growing it. These days, we meet the demands and requirements of GDPR, CCPA, HIPAA, PCI (Level 1), and other data safety fundamentals.
How much does ((OTRS)) Community Edition to CSV data migration cost?
How much will you need to invest in the switch from ((OTRS)) Community Edition to CSV? The cost will largely lean on the business data volume you need to transfer, the complexity of your requirements, and the options you’ll select or custom work you’ll ask for. Start a Free Demo to check the Migration Wizard work and figure out how much your data transfer will cost.
Run a Demo to get the priceFeedback encourages us elevate our tool: Several words from Help Desk Migration customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
All-packed ((OTRS)) Community Edition to CSV Import in a Few Clicks
Import your business data from ((OTRS)) Community Edition to CSV without difficulty with no disordering from what really matters — resolving your clients’ inquiries. Our app manages all the work behind the scenes while you simply enjoy working with your selected platform.
Find out more helpful insights about data migration
Willing to know more about help desk data import and customer service advancement? Surf our blog.
Top 16 Service Desk Software Solutions for Your IT Company Ranked
The internet is full of different tools and platforms to manage your business ...
A Comprehensive Guide to Intercom Alternatives
When it comes to satisfying your customers, there's no doubt that Intercom s ...
Exploring Jira Service Management Alternatives: Choose the Right ITSM
Looking for a Jira Service Management alternative? We’ve got several reasonable options for ...