osTicket to Freshservice data migration done easily
Encrypted dialogues, secured servers, newest authorization mechanisms
Automated approach, no time-out, excluded workflow drops
Fair pricing to deliver an opportunity + cost balance
We’ve won the authority of businesses across verticals
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Begin your transfer by evaluating Source records, operations, and apps. Examine data cleansing and field alignment to the Target. Create a transmit scenario, that covers the schedule and reps coaching.
Security and Compliance Review
Ensure data complies with security protocols. Configure permissions and access controls to secure the replication.
Migration
Data Mapping and Customization
Map data fields amid your Source and Target. Define pre-built custom features from the menu or ask for certain tailoring for the record movement.
Demo Migration
Start a free trial Demo to understand how the transmit service operates. Spot results and modify settings as you wish.
Data Verification
Verify all migrated records in the Target is precise, complete, and appropriately organized.
Full Data Migration
Transmit all chosen records, containing tickets, contacts, attachments, and related information.
Delta Migration
Net any fresh or updated records that tweaked during the Full data transfer.
Interval Migration*
Data transmit can be halted and continued to align with your outline, with zero interruption. You can halt up to five times for five days per pause, managed by our sales squad during business hours.
Post-Migration Phase
Go Live
Launch the Target for all agents. Disable the Source if required and save data backups.
What Sorts of Records Can You Import from osTicket to Freshservice ?
With our Migration tool, you can conveniently import and export solid amount of varying data entities to or from osTicket to Freshservice. Review the parameters of record types you can migrate making use of automation service by yourself from tech pros.
Do you need distinguishing osTicket to Freshservice import or export inquirements?
Let us know about a personalized data migration.
| osTicket objects | Freshservice objects | |
|---|---|---|
| Help desk | ||
| Groups | Groups | |
| Agents | Agents | |
| Organizations | Departments | |
| Users | Requesters | |
| Tickets | Tickets | |
| Knowledge Base | ||
| Categories | Categories | |
| Folders | Folders | |
| FAQs | Articles | |
Why transmit with Help Desk Migration?
Without downtime
Transfer data without interruption - ensure workflows running smoothly and assist customers without delays.Enhanced efficiency
Effortlessly shift data and configure predefined and tailored fields with the intelligent Migration Wizard.Streamlined ticket transfer
The Migration Wizard imports tickets and all connected data, preserving the data structure intact on the Target.Dedicated support service
Our support team is prepared to support you by means of chat, email, or phone.Comprehensive transfer strategy
Our migration experts will establish a detailed plan for data import, securing a smooth process and safe records.Flexible customizations
Select automated options or ask for specific adjustments, and we'll ensure your data is correct.
How osTicket to Freshservice Data Migration Performs
Our automated migration tool empowers you import and export data in five simple actions. However, if you have specific needs or a distinct data structure, feel free to choose a custom approach.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Advance Your osTicket to Freshservice Import
with These Opportunities
Share a smooth data transmition experience that matches your company’s preferences. The Help Desk Migration service delivers functions to handle you to achieve your help desk records transmitting in the secure and automated mode.
Skip attachments
Does your desired support service platform enable compact data storage? Bypass attachments, particularly if your current support data doesn’t suffer a loss of its value without them. The migration time will cut down remarkably.
Add a additional tag to the exported tickets
Are you going to work a existing help desk tool during data migration? To get rid of chaos, take advantage of extra tags to the exported tickets to identify them from the remaining ones.
Use the attachment option to Import inline images
Don’t want to leave behind images fixed into the tickets? You can export and import them to the targeted help desk system as attachments.
Demo with custom data: Select 20 entities for export
If you need to check how chosen entities will look like in the targeted platform, go for this free custom Demo and hand-pick 20 entities for a free test.
Migrate newest records first
Select this option to transfer your newest records in a chronological flow, from most recent to oldest. This custom capability is exclusive to Full Migrations.
Stay focused on your main processes. We'll deal with the heavy lifting
Our automated migration tool offers a powerful tool, whether you’re importing your help desk operations from osTicket to Freshservice. With just a few clicks, your help desk will be ready to perform on a future solution — no need to suffer any interruption!
Data import and export meets security standards
The Migration Wizard will handle your data security during all phases of the migration process. We keep utmost business records guard using tested procedures, with regulatory compliance, established server preserving, and approved security examinations.
Use the migration app that clients recommend
With thousands of outstanding data exports done by our Migration Wizard, our migration service has gained plenty of service-linked awards and favorable reviews. And our aspiration for high quality does not hold there. We go to develop our service and offer novel capabilities to cover we’re meeting most of your import and export requests.
Enjoy intuitive mapping to handle your most complex needs
Our app will set you free from copy pasting data entities or setting not included record types amidst osTicket to Freshservice migration. Our tool greenlights you map entities and change your data migration. You get to preserve the structure of your records with small job.
Pick a appropriate time for data import
Pick the most appropriate time to set up and start the help desk import workflow. Moreover, Help Desk Migration Delta option will greenlight you to migrate the during migration updated data after the historical records was migrated. Then, relax and greenlight our migration app take care of the rest.
Talk to our reliable support agents
Are you dealing with tasks with your Supported Platform data import? Our customer support representatives is ready to guide you with any setbacks. With multiple expertise moving data, Help Desk Migration pros are well-skilled to guarantee a well-done migration of your business data.
Your Help Desk Data Migration is Protected at Each Phase
Using Help Desk Migration service, don't worry about safety of valuable records. We commit to the latest standards, make frequent improvements, and consistently examine all facilities.
We use a rigid two-factor authentication policy
Our Migration Wizard applies two-factor authentication. On top of that, only your agents with admin access rights can migrate your osTicket data. With these safety functions in order, you don't worry about information leak.
We employ 3-layer
We offer three levels of business records security: physical (we protect our hosting equipment against any attacks), network (we take care of our networks against digital attacks), and application (we protect your data within our importing and exporting platform against unlawful entry).
Fulfill industry-standard fundamentals
We protect your data based on all major security principles. Our Help Desk Migration service possesses an extended list of compliance, and we keep enlarging it. Currently, we correspond to GDPR, CCPA, HIPAA, PCI (Level 1), and other data protection levels.
How much does osTicket to Freshservice data migration cost?
How much will you need to invest in the switch from osTicket to Freshservice? The price will mostly lean on the business data volume you want to transfer, the complexity of your demands, and the options you’ll choose or customizations you’ll request. Run a Free Demo to check the Migration Wizard performance and learn how much your data transfer will cost.
Run a Demo to get the priceFeedback motivates us level up our tool: Several thoughts from Help Desk Migration customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Full osTicket to Freshservice Migration in Several Clicks
Import your business records from osTicket to Freshservice without difficulty and without disturbing your highest aim of fixing your clients’ inquiries.
Get more tips and tricks about data import and export
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