Effortless Oracle Service Cloud (RightNow) to Salesforce Service Cloud data migration service
Encrypted communications, secured servers, latest authorization mechanisms
Automated approach, no downtime, excluded workflow pauses
Fair pricing to ensure an opportunity + cost balance
Customers among many verticals prefer us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Begin your transfer by assessing Source records, operations, and integrations. Evaluate data cleansing and field mapping to the Target. Set up a movement plan, featuring the framework and customer service reps coaching.
Security and Compliance Review
Confirm data complies with security standards. Configure permissions and access controls to protect the transfer.
Migration
Data Mapping and Customization
Connect data fields between your Source and Target. Define automated custom options from the menu or request distinct tailoring for the record transition.
Demo Migration
Do a trial Demo to view how the transmit service functions. Check outcomes and adjust settings as you wish.
Data Verification
Verify all migrated data in the Target is precise, complete, and properly structured.
Full Data Migration
Transmit all selected data, embracing tickets, contacts, attachments, and associated data.
Delta Migration
Net any new or updated data that tweaked during the Full data movement.
Interval Migration*
Data transmit can be paused and continued to align with your timeline, with no downtime. You can stop up to five instances for five days each, adjusted by our sales team during business hours.
Post-Migration Phase
Go Live
Roll out the Target for all agents. Decommission the Source if required and ensure data backups.
What Entities Can You Migrate from Oracle Service Cloud (RightNow) to Salesforce Service Cloud ?
With our Migration Wizard, you can without difficulty import and export solid portions of varied records types to or from Oracle Service Cloud (RightNow) to Salesforce Service Cloud. Take a look the parameters of records you can import incorporating automation service without extra assistance from tech support agents.
Do you need nonstandard Oracle Service Cloud (RightNow) to Salesforce Service Cloud import or export inquirements?
Let's discuss your specific needs for a unique data import.
| Oracle Service Cloud (RightNow) objects | Salesforce Service Cloud objects | |
|---|---|---|
| Help desk | ||
| Accounts | Users | |
| Organizations | Accounts | |
| Contacts | Contacts | |
| Incidents | Cases | |
| Knowledge Base | ||
| Top-level categories | Top level categories | |
| Categories | Second level categories | |
| Articles | Articles | |
Why transmit with Help Desk Migration?
Without downtime
Transfer data without interruption - ensure workflows operational and help customers without hassle.Enhanced efficiency
Seamlessly migrate data and map predefined and personalized fields with the secure Migration Wizard.Easy ticket transfer
The Migration Wizard moves tickets and all related records, preserving the data structure unchanged on the Target.Always here for you
Our support agents is prepared to support you by means of chat, email, or phone.Detailed transfer strategy
Our migration experts will create a clear plan for data import, securing a smooth process and protected data.Flexible customizations
Select pre-built options or request specific adjustments, and we'll guarantee your data is precise.
How Does Oracle Service Cloud (RightNow) to Salesforce Service Cloud Data Migration Perform?
Our automated migration solution lets you export and import data in five simple steps. However, if you have unique demands or a unique data structure, feel free to select a custom route.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Advance Your Oracle Service Cloud (RightNow) to Salesforce Service Cloud Move
with These Opportunities
Use a tailored data transmition experience that corresponds your company’s needs. The Help Desk Migration service offers functions to facilitate you to succeed your customer service records transmitting in the smooth mode.
Bypass attachments
Does your desired platform enable compact data storage? Omit attachments, specially if your existing customer support records loses none of its value without them. The data import and export time will decrease remarkably.
Employ the attachment feature to Migrate inline images
Migrate the images inserted into tickets as attachments. The data import time might be longer, but the images will never disappear along with the current a destination help desk platform.
Demo with custom data: Pick 20 entities for migration
If you need to look at how chosen entities settle in the future help desk platform, run this free custom Demo and hand-pick 20 entities for a free test.
Transfer newest records first
Choose this option to import your newest records in a chronological flow, from most recent to oldest. This custom option is applicable to Full Migrations.
Don’t let data migration to mislead you from your business
Whether you’re moving from Oracle Service Cloud (RightNow) to Salesforce Service Cloud, use our automated migration service. It will permit you to import all your records to a desired system in just a couple of clicks. Thus, you will be able to receive your import completed quickly without putting urgent processes on the back burner.
Data import and export with confidence
The Migration Wizard will handle your data security during all phases of the migration process. We support highest customer service data safety incorporating established runthrough, added to regulatory compliance, accepted server maintenance, and regular security scans.
Use the migration service that customers recommend
A collection of efficient migrations and a lot of awards and gratifying mentions can prove the quality of Help Desk migration service. And our aim for excellence does not finish there. Help Desk Migration team move ahead to refine our service and deliver fresh features to ensure we’re covering nearly all of your data import inquirements.
Apply intuitive mapping to handle your most complex needs
Our service will set you free from copy pasting data entities or making wanted record types throughout Oracle Service Cloud (RightNow) to Salesforce Service Cloud migration. So you can map starting and custom fields, apart from that adjust your data import right in our migration service. This will keep the original structure of your records straightforwardly on your side.
Pick a convenient time for data migration
Pick the most convenient time to initiate the help desk import operation. Moreover, Help Desk Migration Delta feature will empower you to import the freshly updated data once the historical data was exported. Then, relax and empower our migration app take care of the rest.
Work with a support agents you can fully rely on
Don’t worry about trying to cope with challenges whilst doing your Supported Platform data import and export. Allow Help Desk Migration service representatives examine your setback. With multiple successful data export/import mastery, they can settle any task related to your customer support migration or even supply assistance throughout the whole data import.
Your Help Desk Data Migration is the Whole Way Long
With Help Desk Migration app, don't worry about safety of critical data. We properly analyse all servers and make improvements, so that your business data is shielded based on the recent recommendations.
We apply a stringent 2FA authentication policy
Our Migration Wizard uses 2FA authentication. Moreover, only your agents with admin rights can export your Oracle Service Cloud (RightNow) information. With these safety measures in place, you don't worry about data leakage.
3-level data safety
Help Desk Migration offers three layers of business records safety. At the physical layer, we shield our hosting facilities from logical and physical intrusion. At the app layer, we block any forbidden entry to your records on our service. And, last but not least, on the network level, we protect our networks from cyber harm.
We meet industry-standard regulations
We take care of your business data based on all essential security fundamentals. Our Help Desk Migration service holds an extensive set of compliance, and we keep growing it. These days, we correspond to GDPR, CCPA, HIPAA, PCI (Level 1), and other data security fundamentals.
How much does Oracle Service Cloud (RightNow) to Salesforce Service Cloud data migration cost?
How much will you need to invest in the switch from Oracle Service Cloud (RightNow) to Salesforce Service Cloud? The price will largely lean on the records volume you need to move, the complexity of your demands, and the features you’ll select or customizations you’ll request. Start a Free Demo to test the Migration Wizard performance and figure out how much your data switch will cost.
Run a Demo to get the priceFeedback inspires us level up our tool: Few words from our clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
All-packed Oracle Service Cloud (RightNow) to Salesforce Service Cloud Migration in Several Clicks
Migrate your business records from Oracle Service Cloud (RightNow) to Salesforce Service Cloud painlessly and with no disorganizing your top goal of dealing with your clients’ matters.
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