Trusted Oracle Service Cloud (RightNow) to Freshdesk data migration services
Encrypted conversations, secured servers, leading authorization methods
Automated approach, don't have time-out, reduced workflow pauses
Flexible charging to deliver a function + charge balance
Customers among different sectors choose us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Begin your transmit by evaluating Source data, workflows, and applications. Evaluate data cleansing and field matching to the Target. Develop a transition plan, that covers the outline and user training.
Security and Compliance Review
Confirm data adheres to security protocols. Establish permissions and access settings to safeguard the transfer.
Migration
Data Mapping and Customization
Connect records fields amid the Source and Target. Pick in-built custom options from the menu or discuss particular tailoring for the record movement.
Demo Migration
Start a test Demo to understand how the transition tool functions. Check outcomes and tweak settings as you wish.
Data Verification
Ensure all moved records in the Target is correct, fully captured, and adequately structured.
Full Data Migration
Transmit all selected records, involving tickets, contacts, attachments, and closely connected records.
Delta Migration
Net any new or updated records that altered at the time of the Full data replication.
Interval Migration*
Data transmit can be paused and continued to accommodate your timeline, with no service disruption. You can stop up to five instances for a duration of five days each, arranged by our sales crew during work hours.
Post-Migration Phase
Go Live
Roll out the Target for all reps. Disable the Source if necessary and protect data backups.
What Records Can You Import from Oracle Service Cloud (RightNow) to Freshdesk ?
With our Migration service, you can conveniently import or export sizable portions of varied records types to or from Oracle Service Cloud (RightNow) to Freshdesk. Here’s the selection of records you can migrate using automated tool without any assistance from tech support agents.
Do you have exclusive Oracle Service Cloud (RightNow) to Freshdesk import or export requirements?
Let us know you need a nonstandard data import.
| Oracle Service Cloud (RightNow) objects | Freshdesk objects | |
|---|---|---|
| Help desk | ||
| Groups | Groups | |
| Accounts | Agents | |
| Organizations | Companies | |
| Contacts | Contacts | |
| Incidents | Tickets | |
| Knowledge Base | ||
| Top-level categories | Categories | |
| Categories | Folders | |
| Articles | Articles | |
Why transmit with Help Desk Migration?
Without downtime
Migrate records without disruption - maintain workflows intact and serve customers without delays.Enhanced efficiency
Seamlessly transfer data and configure standard and personalized fields with the out-of-box Migration Wizard.Easy ticket transmiting
The Migration Wizard imports tickets and all associated data, maintaining the data structure unalterred on the Target.Always here for you
Our support agents is available to guide you through chat, email, or phone.Detailed import strategy
Our migration experts will develop a detailed plan for data import, guaranteeing a seamless process and protected data.Flexible customizations
Choose pre-built options or ask for personalization, and we'll verify your data is preserved.
How Oracle Service Cloud (RightNow) to Freshdesk Data Migration Runs
You can perform records migration in five simple actions, with our automated migration app. If you’re managing a complex data structure, feel free to go with our customized route. We’re in place to fulfill your special demands.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Advance Your Oracle Service Cloud (RightNow) to Freshdesk Migrate
with These Features
Use a seamless data transmition experience that aligns your business needs. The Help Desk Migration service offers functions to enhance you to succeed your support service records transmitting in the most suitable mode.
Bypass attachments
Does your desired help desk system offer definite data storage? Omit attachments, specially if your historical support service data lose no track of processes without them. The data import and export time will go down remarkably.
Choose a new tag to the exported tickets
Choose tags to the imported tickets — so, you won’t mess them with the existing. You may further arrange the tickets by qualifying tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Import inline images as attachments
Don’t want to lose images added into the tickets? You can import them to the targeted help desk system as attachments.
Take a look our Demo with custom records by importing 20 entities
Avoid any guessing. Ensure you understand absolutely how the entities settle after you’ve copied them. Our Demo with custom data empowers you appoint 20 entities for a test import.
Transfer newest data first
Choose this option to move your newest records in a chronological flow, from most recent to oldest. This out-of-the-box option is applicable to Full Migrations.
Don’t allow data migration to mislead you from your business
Whether you’re moving from Oracle Service Cloud (RightNow) to Freshdesk, make use of our automated migration service. It will permit you to import all your data to a targeted help desk platform in just a couple of clicks. Thus, you will get your import or export accomplished in a timely fashion without putting critical works without putting it off.
Data import and export with security standards
Help Desk Migration Wizard ensures your customer service data is safe throughout the import or export process. To confirm the highest security of your help desk data whether they are in import or at rest, we implement proven procedures. There encompass conducting proper security audits, reserving our servers protected, following numerous regulations, and more.
Choose the migration tool that clients praise
A collection of efficient migrations and many awards and gratifying reviews can confirm the high standard of Help Desk migration service. Besides, we grow our functions. Because our calling is to contain all your import and export requirements, we remain improving our app and regularly add to it with neat options.
Apply easy mapping to handle all your needs
Free yourself from the long-lasting work of adding absent record types or data entities amidst Oracle Service Cloud (RightNow) to Freshdesk migration. So you can map typical and custom data fields, or else tweak your data import right in our tool. You sustain the structure of your records with minimum effort.
Pick a suitable time for data import
Get going by the help desk data migration anytime it fits into your operations. Get going by exporting historical records and continue with set up the Delta option to move your during migration changed records. Then, relax and empower our solution handle the rest.
Work with a support agents you can completely depend on
Don't fret about fighting challenges just as performing your Supported Platform data import and export. Allow Help Desk Migration support pros study your issue. With years of mastery moving data, Help Desk Migration experts are well-qualified to confirm a accomplished migration of your support data.
Your Help Desk Data Import is the Whole Way Along
Help Desk Migration app enables endless import functions with no compromising on safety. We frequently examine all servers and make improvements, so that your business data is safe according to the latest requirements.
We apply a strict two-factor access policy
Help Desk Migration Wizard guards your information from unauthorized acquiring access with 2FA access. Moreover, your company representatives can only export Oracle Service Cloud (RightNow) data if they got admin rights. Linked, these security measures remove the risk of information leak.
Three-layer business data safety
We offer three levels of business data protection: physical (we take care of our hosting facilities against physical and logical attacks), network (we protect our networks against cyber harm), and app (we protect your data within our data importing platform against illegal log in).
We comply with security principles
We take care of your records based on all major security standards. Help Desk Migration has an extended set of compliance, and we continue expanding it. These days, we are compatible with GDPR, CCPA, HIPAA, PCI (Level 1), and other data security levels.
How much does Oracle Service Cloud (RightNow) to Freshdesk data migration cost?
How much will you need to invest in the switch from Oracle Service Cloud (RightNow) to Freshdesk? The cost will mostly build upon the records volume you require to move, the complexity of your demands, and the features you’ll use or customizations you’ll ask for. Run a Free Demo to check the Migration Wizard performance and figure out how much your data switch will cost.
Run a Demo to get the priceFeedback encourages us improve our solution: Few words from our clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
All-packed Oracle Service Cloud (RightNow) to Freshdesk Import in Several Clicks
Migrate your records from Oracle Service Cloud (RightNow) to Freshdesk with ease without disturbing from what actually matters — settling your customers’ requests. Our Wizard makes all the work behind the scenes whilst you simply enjoy using your chosen platform.
Get more guides about data import and export
Willing to learn more about help desk business data import and support service upgrading? Look at our knowledge base.
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