Live Agent to Jira Service Management data migration made automatedly
Encoded conversations, safe servers, modern authorization methods
Automated method, never get downtime, excluded workflow drops
Reasonable charging to ensure a feature + charge balance
Companies across different industries select us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your replication by assessing Source records, workflows, and applications. Review data cleansing and field matching to the Target. Produce a movement scenario, that consists of the timeline and agent coaching.
Security and Compliance Review
Make sure data adheres to security standards. Configure permissions and access settings to safeguard the movement.
Migration
Data Mapping and Customization
Match records fields between your Source and Target. Pick in-built custom capabilities from the menu or discuss unique personalization for the record transfer.
Demo Migration
Do a test Demo to figure out how the migration tool operates. Verify results and tweak mapping as required.
Data Verification
Confirm all replicated data in the Target is precise, fully captured, and adequately formatted.
Full Data Migration
Replicate all required data, encompassing tickets, contacts, attachments, and correlated records.
Delta Migration
Catch any newest or updated data that changed at the time of the Full data transmit.
Interval Migration*
Data transition can be interrupted and restarted to fit your outline, with no service disruption. You can pause up to five times for a duration of five days each, organized by our sales team during operating hours.
Post-Migration Phase
Go Live
Present the Target for all support reps. Decommission the Source if needed and protect data backups.
What Types of Entities Can You Migrate from Live Agent to Jira Service Management ?
With Help Desk Migration service, you can painlessly migrate sizable amount of differing data types to or from Live Agent to Jira Service Management. Inspect the parameters of record types you can import implementing automated service without extra guidance from tech support agents.
Do you want exclusive Live Agent to Jira Service Management import inquirements?
Let's discuss your requirements for a personalized data migration.
| Live Agent entities | Jira Service Management entities | |
|---|---|---|
| Help desk | ||
| Agents | Users | |
| Companies | Organizations | |
| Contacts | Customers | |
| Tickets | Issues | |
| Knowledge Base | ||
| Category | Categories | |
| Folder | Folders | |
| Article | Contents | |
Why transfer with Help Desk Migration?
No downtime
Move records without interruption - ensure workflows efficient and assist customers continuously.Increased efficiency
Quickly transfer data and map default and tailored fields with the intelligent Migration Wizard.Seamless ticket movement
The Migration Wizard moves tickets and all associated records, preserving the data structure consistent on the Target.Expert support
Our support crew is set to support you by means of chat, email, or phone.Effective replication framework
Managers will develop a clear plan for data import, securing a seamless process and safe records.Custom options available
Opt for pre-designed options or request customization, and we'll make sure your data is correct.
How Does Live Agent to Jira Service Management Data Migration Run?
Our automated migration app allows you export and import data in a few simple moves. However, if you have specific requirements or a distinct data structure, feel free to choose a custom mode.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Improve Your Live Agent to Jira Service Management Migrate
with These Opportunities
Acquire a seamless data transfer experience that matches your business preferences. The Help Desk Migration service provides functions to help you to complete your customer service records migration in the automated and secure mode.
Leave behind attachments
Does your targeted customer service tool enable compact data storage? Bypass attachments, especially if your current data loses none of its value without them. The data migration time will cut down greatly.
Apply a extra tag to the imported tickets
Apply extra tags to the moved tickets — this way, you won’t mistake them with those remaining. You may further classify the tickets by qualifying tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Migrate inline images as attachments
Don’t want to lose images set in into the tickets? You can migrate them to the expected support service platform as attachments.
Check out our Demo with custom records by migrating 20 entities
If you expect to check how chosen entities will look like in the future help desk, go for this free custom Demo and pick 20 entities for a test.
Move newest data first
Opt for this option to move your most recent records in a chronological flow, from most recent to oldest. The option is applicable only to Full Migration.
Put mind to your major business. We'll deal with the heavy lifting
Whether you’re moving from Live Agent to Jira Service Management, use our automated migration solution. It will help you to import or export all your records to a new help desk system in just a few clicks. Thus, you can receive your import or export finished quickly without putting crucial works on the back burner.
Data import with security standards
The Migration Wizard will covers your data security during all phases of the migration process. To assure the utmost protection of your support service records whether they are in import or at rest, we apply tried procedures. These include controlling approved security scans, keeping our servers protected, complying with different instructions, and more.
Select the migration tool that customers love
With a plenty of efficient data exports done by our Migration Wizard, Help Desk migration service has obtained a lot of service-related awards and favorable mentions. Besides, we don’t stop there. Help Desk Migration team move ahead to grow our solution and deliver fresh capacity to handle we’re involving most of your data import needs.
Benefit from straightforward mapping to deal with your most complex needs
Help Desk Migration solution will set you free from copypasting records or setting nonexistent record types amidst Live Agent to Jira Service Management migration. Now you can map standard and custom fields, or otherwise adapt your data migration right away our Migration Wizard. This will preserve the starting system of your records with no effort on your side.
Select a suitable time for data migration
Select the most suitable time to initiate the help desk import workflow. Get going by migrating historical records and later set up the Delta migration feature to move your during migration updated records. Then, relax and greenlight our Migration Wizard handle the rest.
Communicate our proficient support agents
Are you encountering issues with your Supported Platform data import? Greenlight our support agents search into your task. With plenty of successful data migration involvement, they can find an answer to any issue related to your customer support migration or even present help along the total data migration.
Your Help Desk Data Import is Secured at Each and Every Stage
Help Desk Migration tool ensures every migration features without damaging on security. We constantly audit all servers and make updates, so that your data is safe based on the fresh recommendations.
We employ a strict 2FA authentication policy
Help Desk Migration Wizard guards your business records from unauthorized acquiring access with two-factor access. On top of that, only your business reps with admin access rights can migrate your Live Agent data. Combined, these safeguards prevent the dangers of information leakage.
We apply Three-layer
Help Desk Migration delivers 3 layers of business records security. At the physical level, we defense our data hosting facilities from any intrusion. At the app level, we cease any unauthorized access to your business data on our service. And, finally, on the network level, we secure our networks from cyber attacks.
Fulfill security fundamentals
We take care of your records based on all major security standards. Our Help Desk Migration service possesses an broad portfolio of compliance, and we keep enlarging it. Presently, we correspond to GDPR, CCPA, HIPAA, PCI (Level 1), and other data safety standards.
What is the cost of your Live Agent to Jira Service Management data migration?
And now to the burning question. How much will it cost to switch from Live Agent to Jira Service Management? The cost will largely depend on the business data volume you require to migrate, the complexity of your demands, and the features you’ll use or customizations you’ll inquire. Start a Free Demo to check the Migration Wizard work and learn how much your data switch will cost.
Run a Demo to get the priceReviews encourages us level up our service: Several thoughts from Help Desk Migration customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Find out the way to prepare for Jira Service Management data migration
Prepare for Jira Service Management data migration by checking an in-depth step-by-step guide
Packed Live Agent to Jira Service Management Import in a Couple Clicks
Migrate your business records from Live Agent to Jira Service Management conveniently and without disarranging your supreme aim of addressing your clients’ inquiries.
Find out more useful guides about data import
Willing to know more about help desk records import and export and customer service upgrading? Check out our blog.
A Comprehensive Guide to Intercom Alternatives
When it comes to satisfying your customers, there's no doubt that Intercom s ...
Top 16 Service Desk Software Solutions for Your IT Company Ranked
The internet is full of different tools and platforms to manage your business ...
Spiceworks Desktop vs Spiceworks Cloud: What’s the Difference?
One of the Spiceworks help desk versions is shutting down on December 31. ...