Fast & safe Live Agent to Freshdesk data migration services
Encrypted dialogues, secured servers, newest authorization methods
Automated process, zero time-out, no workflow pauses
Bargain pricing to guarantee a function + charge balance
Customers across many areas lean on our service
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Start your migration by determining Source records, workflows, and applications. Evaluate data cleansing and field mapping to the Target. Produce a replication strategy, including the agenda and user coaching.
Security and Compliance Review
Ensure data complies with security requirements. Set permissions and access settings to safeguard the transfer.
Migration
Data Mapping and Customization
Map data fields among your Source and Target. Select in-built custom settings from the menu or request certain tailored adjustments for the record migration.
Demo Migration
Start a free trial Demo to understand how the transfer tool functions. Check outcomes and adjust mapping as necessary.
Data Verification
Review all transferred records in the Target is accurate, fully captured, and adequately structured.
Full Data Migration
Migrate all selected records, containing tickets, contacts, attachments, and linked records.
Delta Migration
Capture any new or updated records that altered at the time of the Full data replication.
Interval Migration*
Data migration can be paused and continued to match your timeline, with no service disruption. You can stop up to five instances for five days each, managed by our sales crew during business hours.
Post-Migration Phase
Go Live
Launch the Target for all users. Turn off the Source if necessary and store data backups.
What Records Can You Import from Live Agent to Freshdesk ?
With our Migration tool, you can without trouble import or export big portions of varied records types to or from Live Agent to Freshdesk. Inspect the details of entities you can migrate applying automation service by yourself from tech service reps.
Do you require distinguishing Live Agent to Freshdesk import or export needs?
Let us know you need a custom data import.
| Live Agent objects | Freshdesk objects | |
|---|---|---|
| Help desk | ||
| Departments | Groups | |
| Agents | Agents | |
| Companies | Companies | |
| Contacts | Contacts | |
| Tickets | Tickets | |
| Knowledge Base | ||
| Category | Categories | |
| Folder | Folders | |
| Article | Articles | |
Why migrate with Help Desk Migration?
Zero downtime
Shift data without disruption - keep workflows on track and aid customers without hassle.Enhanced efficiency
Effortlessly shift data and arrange standard and personalized fields with the smart Migration Wizard.Streamlined ticket retrieval
The Migration Wizard imports tickets and all connected data, keeping the data structure unaffected on the Target.Dedicated support service
Our support team is ready to guide you via chat, email, or phone.Comprehensive migration strategy
Our team will establish a well-defined plan for data import, ensuring a seamless process and protected data.Pre-built options and customizations
Pick pre-built options or inquire about personalization, and we'll confirm your data is on point.
How Live Agent to Freshdesk Data Migration Works
Our automated migration tool empowers you import and export data in a few simple moves. If you’re trying to organize a complex data structure, feel free to go with our adjusted mode. We’re all set to fulfill your unique needs.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Boost Your Live Agent to Freshdesk Import
with These Features
Get a smooth data transmition experience that aligns your business needs. The Help Desk Migration service brings functions to enhance you to complete your support service records transmitting in the painless route.
Skip attachments
Does your new platform offer limited data storage? Omit attachments, specially if your existing customer support records lose no track of processes without them. The data migration time will drop greatly.
Add a new tag to the exported tickets
Add tags to the imported tickets — in such a way, you won’t blend them with the existing. You may further group the tickets by assigning tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Migrate inline images as attachments
Don’t want to lose images fixed into the tickets? You can import them to the expected platform as attachments.
Give a try to our Demo with custom records by moving 20 entities
Don’t take any chances. Make certain you comprehend fully how the entities settle after you’ve exported them. Our Demo with custom data greenlights you pick 20 entities for a test transfer.
Migrate newest records first
Choose this option to import your most recent records in a chronological order, from most recent to oldest. The feature applies exclusively to Full Migration.
Don’t allow data migration to mislead you from your tasks
Our automated migration service provides a productive solution, whether you’re migrating your customer service operations from Live Agent to Freshdesk. With just a few clicks, your support service platform will be ready to perform on a desired solution — no need to accept any break!
Data migration meets security standards
Our Migration Wizard ensures your customer service data is safe throughout the import or export process. We keep maximum customer service data protection using proven practices, which includes regulatory compliance, accepted server preserving, and frequent security analysis.
Go with the migration app that clients praise
Myriads of goal-achieved migrations and countless awards and inspiring feedback can vouch for the high quality of Help Desk migration service. And our striving towards high standard does not terminate there. As long as our goal is to include nearly all of your migration inquirements, we keep developing our service and constantly add to it with useful functioning.
Enjoy comprehensive mapping to handle your most complex needs
Relieve yourself from the challenging task of adding not included record types or records during Live Agent to Freshdesk migration. Our tool permits you map fields and modify your data migration. You preserve the structure of your support service data with minimal work.
Choose a appropriate time for data import
Get going by the help desk import anytime it fits into your operations. What’s more, our Delta feature will greenlight you to import the most recently updated records once the historical records was exported. Then, relax and greenlight our migration app take care of the rest.
Work with a support team you can fully be sure of
Are you facing challenges with your Supported Platform migration? Our customer service team is up for it to help you with any obstacles. With plenty of familiarity migrating data, our experts are well-skilled to provide a successful migration of your business data.
Your Help Desk Data Import is the Whole Way Along
Applying Help Desk Migration tool, you’ll never have to worry about safety of valuable records. We commit to the recent requirements, run regular improvements, and consistently audit all systems.
We use a rigid two-factor authentication policy
Our Migration Wizard uses two-factor authentication. What’s more, users can only migrate Live Agent data if they got admin rights. With these security functions in place, you don't worry about information leak.
Three-layer data safety
We deliver three layers of business records security: physical (we protect our data hosting equipment against any attacks), network (we take care of our networks against cyber harm), and app (we secure your data within our data importing solution from prohibited access).
We follow protection levels
Our Help Desk Migration service fulfills to top security standards, delivering utmost greatest security for your records. We correspond to HIPAA, CCPA, PCI DSS Level 1, GDPR, and other integral data safety levels. And our extensive compliance list is getting extended.
How much does Live Agent to Freshdesk data migration cost?
How much will you need to invest in the switch from Live Agent to Freshdesk? The price will mostly build upon the records volume you require to move, the complexity of your demands, and the features you’ll use or custom work you’ll request. Run a Free Demo to check the Migration Wizard performance and figure out how much your migration will cost.
Run a Demo to get the priceFeedback motivates us improve our solution: Few words from our clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Find out the way to prepare for Freshdesk data migration
Prepare for Freshdesk data migration by checking an in-depth step-by-step guide
Full Live Agent to Freshdesk Migration in Several Clicks
Import your data from Live Agent to Freshdesk smoothly and with no disorganizing your top aim of working out your customers’ concerns.
More additional resources about data import and export
Willing to know more about help desk platforms migration and customer service advancement? Look at our blog.
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