Trusted Kayako Classic to Freshservice data migration services
Encoded communications, secure servers, up-to-date authorization methods
Automated process, no operations downtime, reduced workflow drops
Flexible pricing to ensure a function + charge balance
Clients across many niches choose us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Start your transition by assessing Source data, workflows, and applications. Review data cleansing and field mapping to the Target. Create a movement approach, that consists of the schedule and support reps training.
Security and Compliance Review
Make sure data complies with security standards. Establish permissions and access settings to safeguard the movement.
Migration
Data Mapping and Customization
Match data fields between the Source and Target. Select in-built custom features from the menu or request particular personalization for the data transfer.
Demo Migration
Start a trial Demo to see how the transition tool functions. Verify results and adjust settings as required.
Data Verification
Ensure all transmitted data in the Target is correct, fully captured, and adequately formatted.
Full Data Migration
Transfer all chosen data, consisting of tickets, contacts, attachments, and related records.
Delta Migration
Capture any fresh or updated data that altered at the time of the Full data replication.
Interval Migration*
Data movement can be halted and resumed to accommodate your outline, with no service disruption. You can pause up to five times for five days each, arranged by our sales team during business hours.
Post-Migration Phase
Go Live
Present the Target for all customer service agents. Decommission the Source if necessary and ensure data backups.
What Records Can You Import from Kayako Classic to Freshservice ?
With Help Desk Migration Wizard, you can easily import or export big portions of differing data types to or from Kayako Classic to Freshservice. Review the list of data entities you can import making use of automation without extra help from tech support team.
Do you have specific Kayako Classic to Freshservice migration requirements?
Let's discuss your requirements for a customized data migration.
| Kayako Classic entities | Freshservice entities | |
|---|---|---|
| Help desk | ||
| Departments | Groups | |
| Staffs | Agents | |
| Organizations | Departments | |
| Users | Requesters | |
| Tickets | Tickets | |
| Knowledge Base | ||
| Top level categories | Categories | |
| Second level categories | Folders | |
| Articles | Articles | |
Why migrate with Help Desk Migration?
Zero downtime
Migrate data without disruption - maintain workflows running smoothly and support customers seamlessly.Increased efficiency
Quickly migrate data and map standard and tailored fields with the automated Migration Wizard.Seamless ticket migration
The Migration Wizard imports tickets and all related records, maintaining the data structure intact on the Target.Expert support
Our support crew is equipped to guide you through chat, email, or phone.Effective movement planning
Our team will create a clear plan for data import, guaranteeing a seamless process and protected records.Pre-built options and customizations
Choose automated options or request personalization, and we'll ensure your data is accurate.
How Does Kayako Classic to Freshservice Data Migration Work?
Our automated migration app lets you export and import records in a few simple moves. However, if you have specific demands or a special data structure, feel free to select a custom method.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Grow Your Kayako Classic to Freshservice Move
with These Features
Leverage a tailored data replication experience that meets your business needs. The Help Desk Migration service delivers functions to facilitate you to succeed your customer service data migration in the secure and automated route.
Apply a additional tag to the migrated tickets
Add more tags to the migrated tickets — so, you won’t misinterpret them with the remaining. You may further group the tickets by assigning tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Put mind to your target business. We'll take the heavy lifting
Our automated migration service offers a powerful app, whether you’re migrating your customer support operations from Kayako Classic to Freshservice. With just a couple of clicks, your support service platform will be up and running on a chosen solution — no need to tolerate any interruption!
Data migration with confidence
The Migration Wizard will take care of your data security during all phases of the migration process. We keep maximal customer service records guard using valid procedures, which includes regulatory compliance, established server safekeeping, and approved security analysis.
Choose the migration service that customers praise
With a plenty of successful migrations done by our service, Help Desk migration service has obtained numerous service-related awards and gratifying commentaries. Additionally, we grow our functions. We go to advance our Migration Wizard and move forward novel options to ensure we’re covering nearly all of your import and export requests.
Benefit from clear mapping to cover all your needs
Help Desk Migration service will spare you from copy-pasting records or making nonexistent record types throughout Kayako Classic to Freshservice migration. Now you can map typical and custom fields, or else adjust your data import right away our migration app. This will keep the native system of your records without difficulty on your part.
Choose a convenient time for data migration
Choose the most convenient time to start the help desk migration workflow. Additionally, Help Desk Migration Delta feature will allow you to import the during migration updated data after the historical data was migrated. Then, relax and allow our platform do the rest.
Contact to our proficient support representatives
Are you confronting difficulties with your Supported Platform data migration? Help Desk Migration support agents is up for it to guide you with any problems. With plenty of experience moving records, our pros are well-qualified to guarantee a accomplished migration of your business data.
Your Help Desk Data Import is the Whole Way Along
With Help Desk Migration app, don't worry about security of critical records. We commit to the recent recommendations, run frequent updates, and unfailingly audit all servers.
We employ a stringent 2FA access policy
Help Desk Migration Wizard guards your data from unauthorized accessing with 2FA access. Besides, only your business reps with admin access rights can import your Kayako Classic records. With these safety functions arranged, you don't worry about information leak.
3-level business data security
Help Desk Migration enables three layers of business data security. At the physical layer, we safeguard our data hosting facilities from logical and physical intrusion. At the application level, we exclude any unsanctioned log in to your business records on our service. And, last but not least, on the network level, we secure our networks from cyber harm.
Meet security principles
Our Help Desk Migration service commits to top security principles, providing utmost greatest protection for your data. We are compliant with HIPAA, CCPA, PCI DSS Level 1, GDPR, and other major data security standards. And our wast compliance list is getting expanded.
What is the cost of your Kayako Classic to Freshservice data migration?
And now to the burning question. How much will it cost to switch from Kayako Classic to Freshservice? The price will largely build upon the business data volume you require to migrate, the complexity of your demands, and the features you’ll choose or customizations you’ll request. Start a Free Demo to check the Migration Wizard work and find out how much your data switch will cost.
Run a Demo to get the priceReviews inspires us improve our solution: Several words from Help Desk Migration customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Packed Kayako Classic to Freshservice Migration in a Few Clicks
Migrate your business data from Kayako Classic to Freshservice conveniently and with no disarranging your top goal of setting right your clients’ issues.
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