Intercom to Intercom data migration done easily
Encrypted dialogues, safe servers, newest authorization ways
Automated method, never get time-out, no workflow breaks
Fair pricing to guarantee a function + fee balance
Businesses across different niches lean on our solution
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your replication by determining Source records, procedures, and apps. Review data cleansing and field mapping to the Target. Formulate a transmit scenario, including the framework and support reps coaching.
Security and Compliance Review
Confirm data complies with security requirements. Set permissions and access controls to secure the migration.
Migration
Data Mapping and Customization
Connect data fields among your Source and Target. Handpick pre-built custom options from the menu or request unique tailoring for the data migration.
Demo Migration
Do a free trial Demo to check how the transfer solution operates. Review results and adjust mapping as you wish.
Data Verification
Verify all replicated records in the Target is accurate, complete, and appropriately formatted.
Full Data Migration
Move all chosen records, containing tickets, contacts, attachments, and linked information.
Delta Migration
Catch any fresh or updated records that altered for the duration of the Full data transfer.
Interval Migration*
Data transfer can be halted and restarted to match your schedule, with zero interruption. You can pause up to five times for five days each, organized by our sales squad during work hours.
Post-Migration Phase
Go Live
Roll out the Target for all support reps. Turn off the Source if necessary and protect data backups.
What Types of Records Can You Import from Intercom to Intercom ?
With our Migration tool, you can with ease import or export hefty amount of various data types to or from Intercom to Intercom. Examine the details of record types you can migrate incorporating automated service without extra help from tech experts.
Do you need distinguishing Intercom to Intercom import needs?
Drop us a line for a nonstandard data import.
| Intercom objects | Intercom objects | |
|---|---|---|
| Help desk | ||
| Teams | Teams | |
| Admins | Admins | |
| Companies | Companies | |
| Users and leads | Users and leads | |
| Conversations | Conversations | |
| Knowledge Base | ||
| Collections | Collections | |
| Sections | Sections | |
| Articles | Articles | |
Why transfer with Help Desk Migration?
No downtime
Transfer data smoothly - keep workflows on track and serve customers without hassle.Enhanced efficiency
Seamlessly shift data and arrange standard and custom fields with the out-of-box Migration Wizard.Easy ticket movement
The Migration Wizard moves tickets and all connected data, keeping the data structure unaffected on the Target.Always here for you
Our support agents is set to navigate you via chat, email, or phone.Detailed replication framework
Managers will establish a well-defined plan for data import, ensuring a efficient process and safe data.Custom options available
Select automated options or inquire about personalization, and we'll confirm your data is preserved.
How Intercom to Intercom Data Migration Goes
You can perform data migration in a few simple moves, with our automated migration solution. If you’re trying to organize a complex data structure, feel free to select our tailored approach. We’re ready to comply with your distinct demands.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Enhance Your Intercom to Intercom Import
with These Functionalities
Have a smooth data transfer experience that reconciles your company’s preferences. The Help Desk Migration service offers functions to assist you to complete your help desk data transmitting in the smooth route.
Import knowledge base articles translations
Move your multilingual knowledge base articles to your target help desk system effortlessly! Apply our “Migrate content translations” option and migate translated versions of each article automatedly.
Bypass attachments
Does your destination support service platform present limited data storage? Bypass attachments, especially if your current data lose no track of processes without them. The data migration time will decrease significantly.
Choose a additional tag to the imported tickets
Apply more tags to the moved tickets — in such a way, you won’t mistake them with those remaining. You may further classify the tickets by assigning tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Demo with custom data: Pick 20 entities for export
If you expect to look at how handpicked entities look like in the new support service platform, go for this free custom Demo and select 20 entities for a test.
Transfer newest records first
Opt for this option to import your most recent records in a chronological flow, from newest to oldest. The option applies exclusively to Full Migration.
Fix on your major goals. We'll do the heavy lifting
Our automated migration service delivers a powerful solution, whether you’re migrating your customer support operations from Intercom to Intercom. With just a few clicks, your help desk system will be live on a desired solution — no need to suffer any break!
Data import meets security standards
The Migration Wizard will handle your data security during all phases of the migration process. To ensure the utmost security of your support service records whether they are in import or at rest, we implement proven procedures. These contain controlling approved security analysis, keeping our servers protected, meeting varied instructions, and more.
Use the migration app that clients praise
A collection of successful migrations and countless awards and inspiring feedback can guarantee the quality of our migration service. And our aim for quality does not cease there. Help Desk Migration team proceed to improve our app and offer fresh features to ensure we’re meeting all your migration needs.
Apply straightforward mapping to deal with your most complex needs
Our app will rescue you from copy-pasting help desk data or setting missing record types along Intercom to Intercom migration. So now you can map standard and custom ticket fields, or else adjust your data migration right in our migration service. You preserve the system of your data with minor job.
Select a appropriate time for data import
Select the most appropriate time to start the help desk data migration process. Begin by exporting historical data and continue with move ahead to the Delta migration feature to import your freshly updated records. Then, relax and empower our platform take care of the rest.
Work with a support agents you can fully be sure of
Are you having issues with your Supported Platform migration? Greenlight our support agents check over your task. With multiple well-done data import and export involvement, they can sort out any challenge associated with your help desk migration or even offer assistance during the complete migration.
Your Help Desk Data Import and Export is Protected at Each Stage
Help Desk Migration app provides endless migration options without compromising on security. We commit to the recent recommendations, set regular upgrades, and consistently test all facilities.
We apply a rigid two-factor authentication policy
Our Migration Wizard applies two-factor authentication. On top of that, only your business reps with admin access rights can import your Intercom records. United, these safeguards remove the risk of data leak.
We apply 3-layer
We offer three layers of business data security: physical (we protect our hosting facilities against any breach), network (we take care of our networks against digital harm), and app (we take care of your records within our importing and exporting service from unsanctioned access).
We meet protection levels
We secure your business data based on all required security standards. Help Desk Migration service possesses an comprehensive portfolio of compliance, and we continue expanding it. Presently, we are compatible with GDPR, CCPA, HIPAA, PCI (Level 1), and other data protection standards.
How much does Intercom to Intercom data migration cost?
How much will you need to invest in the switch from Intercom to Intercom? The price will mostly build upon the data volume you want to migrate, the complexity of your demands, and the features you’ll select or customizations you’ll ask for. Run a Free Demo to check the Migration Wizard work and find out how much your migration will cost.
Run a Demo to get the priceFeedback motivates us elevate our solution: Some thoughts from our customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Find out the way to prepare for Intercom data migration
Prepare for Intercom data migration by checking an in-depth step-by-step guide
Frequently Asked Questions
To integrate two Intercom accounts, follow these steps using our Migration Wizard: Set up the data migration by designating one Intercom account as the source, where data will be exported, and the other as the target, where it will be imported. From there, you can choose record types, map fields and entities, and even include additional details for imported tickets.
While we offer pre-built customizations, if you have specific requirements in mind, feel free to reach out. We're here to discuss tailored solutions that best suit your needs.
To consolidate two users in Intercom, it's important to note that merging two individual user profiles directly is not possible. Additionally, a user profile cannot be merged back into a lead profile.
If you find multiple customers sharing the same email address within your Intercom workspace, this situation can occur if you've assigned different user_IDs to each of them. In such cases, it's important to note that Intercom relies on the user_ID as the primary unique identifier when both an email address and user_ID are defined for a user.
In one Intercom account, you can have up to 100 brands. Each of these additional brands must have distinct names. Moreover, each brand domain can only be linked to a single brand. For each brand, you can utilize a maximum of 25 domains. Please note that it's not feasible to have multiple brands within your Help Center, and multiple brands are not supported on mobile devices. Additionally, it's worth mentioning that the "Brand" attribute cannot be manually set or changed for a user or conversation.
Intercom is a tool that helps businesses talk to their customers in different ways. It can be used for live chat on websites, handling messages from customers, and organizing customer support requests. It also has features that let businesses send automated messages and keep track of customer information. So, it's a mix of chat, email, and customer support tools all in one.
All-packed Intercom to Intercom Migration in a Couple Clicks
Migrate your records from Intercom to Intercom with no bother with no disrupting from what truly matters — resolving your customers’ concerns. Help Desk Migration solution manages all the work behind the scenes whilst you simply enjoy running customer service your new platform.
Find out more tips and tricks about data import
Interested to learn more? Our resources is packed with information on customer service enhancement and help desk data import and export. Check it out!
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