Fast & safe HelpShift to Freshservice data migration services
Encoded chats, secure servers, up-to-date authorization approaches
Automated process, never get downtime, no workflow drops
Deal charging to ensure a function + rate balance
Companies across different industries pick us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Start your replication by assessing Source records, modus operandi, and integrations. Review data cleaning and field alignment to the Target. Create a movement scenario, including the timeline and agent training.
Security and Compliance Review
Verify data adheres to security standards. Set permissions and access settings to protect the movement.
Migration
Data Mapping and Customization
Align records fields between your Source and Target. Decide on automated custom capabilities from the set or ask for unique tailoring for the record migration.
Demo Migration
Do a free test Demo to see how the transfer app functions. Verify outcomes and alter settings as you wish.
Data Verification
Check all replicated data in the Target is accurate, fully captured, and properly formatted.
Full Data Migration
Transfer all selected data, consisting of tickets, contacts, attachments, and linked data.
Delta Migration
Capture any new or updated data that altered for the time of the Full data movement.
Interval Migration*
Data movement can be paused and resumed to match your outline, with no downtime. You can pause up to five instances for five days per pause, organized by our sales team during work hours.
Post-Migration Phase
Go Live
Deploy the Target for all support reps. Decommission the Source if necessary and preserve data backups.
What Records Can You Import from HelpShift to Freshservice ?
With Help Desk Migration app, you can easily import or export significant portions of differing records types to or from HelpShift to Freshservice. Review the set of record types you can migrate implementing automation by yourself from tech support team.
Do you look for peculiar HelpShift to Freshservice migration needs?
Let's discuss your requirements for a unique data migration.
| HelpShift entities | Freshservice entities | |
|---|---|---|
| Help desk | ||
| Agents | Agents | |
| Users | Requesters | |
| Issues | Tickets | |
| Knowledge Base | ||
| Apps | Categories | |
| Sections | Folders | |
| FAQs | Articles | |
Why migrate with Help Desk Migration?
Zero downtime
Import records effortlessly - keep workflows on track and help customers without delays.Increased efficiency
Easily move data and map standard and tailored fields with the secure Migration Wizard.Organized ticket movement
The Migration Wizard moves tickets and all linked records, keeping the data structure unaffected on the Target.Personalized support
Our support reps is set to help you via chat, email, or phone.Thorough replication planning
Our team will formulate a clear plan for data import, ensuring a hassle-free process and protected records.Pre-built options and customizations
Decide on pre-built options or request personalization, and we'll confirm your data is precise.
How Does HelpShift to Freshservice Data Migration Make It?
You can do records migration in five simple steps, with our automated migration tool. If you’re managing a unique data structure, feel free to choose our tailored way. We’re in place to follow your unique requirements.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Grow Your HelpShift to Freshservice Export
with These Options
Convey a automated data replication experience that corresponds your business needs. The Help Desk Migration service provides functionalities to assist you to succeed your customer service records migration in the automated and secure manner.
Omit attachments
Does your expected help desk system provide limited data storage? Omit attachments, especially if your current data lose no track of processes without them. The data import and export time will decrease greatly.
Create a new tag to the migrated tickets
Add tags to the migrated tickets — in such a way, you won’t mix up them with the remaining. You may further classify the tickets by adding tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Check out our Demo with custom records by moving 20 entities
Don't waste your time on guessing. Prove that you know entirely how the entities will look like at the end of you’ve imported them. Our Demo with custom data empowers you handpick 20 entities for a test transfer.
Import newest data first
Opt for this castomization to transfer your newest records in a chronological flow, from most recent to oldest. The feature is applicable only to Full Migration.
Don’t greenlight data migration to mislead you from your goals
Our automated migration service provides a productive solution, whether you’re importing your help desk operations from HelpShift to Freshservice. With just a few clicks, your help desk system will be ready to work on a new system — no need to tolerate any interruption!
Data migration complies with security requirements
Help Desk Migration Wizard handles your records is safe throughout the migration process. To assure the utmost security of your help desk data whether they are in import or at rest, we implement tried practices. These include handling proper security scans, reserving our servers protected, obeying several regulations, and more.
Move ahead with the migration solution that customers praise
With multiple goal-achieved data imports under our belt, Help Desk migration service has earned plenty of service-associated awards and approving commentaries. And our aim for value does not hold there. Help Desk Migration team move ahead to get better our solution and deliver neat features to include measures for ensuring we’re meeting all your import and export inquirements.
Use straightforward mapping to cover your most complex needs
Help Desk Migration tool will relieve you from copy-pasting business data or making nonexistent data types at the time of HelpShift to Freshservice migration. Now you can map typical and custom data fields, or otherwise tailor your data import and export right away our tool. You preserve the system of your records with minimal effort.
Choose a fitting time for data migration
Start by the help desk data import anytime it fits into your operations. Start by exporting historical records and continue with set up the Delta migration function to move your freshly changed records. Then, relax and greenlight our service take care of the rest.
Contact to our tech-savvy support representatives
Don't fret about fighting issues whilst running your Supported Platform data import and export. Help Desk Migration support team is up for it to aid you with any tasks. With years of successful data export/import involvement, they can fin a solution to any challenge connected with your help desk data import or even offer help throughout the whole data migration.
Your Help Desk Data Import or Export is the Whole Way Along
Help Desk Migration solution enables every migration features with no damaging on safety. We commit to the latest standards, run constant advancements, and unfailingly examine all systems.
We enforce a firm 2FA authentication policy
Help Desk Migration Wizard uses 2FA authentication. Moreover, your agents can only export HelpShift data if they got admin rights. Combined, these safety measures eliminate the risk of data leak.
3-level data security
We deliver three layers of records protection: physical (we take care of our data hosting facilities against any intrusion), network (we protect our networks against cyber attacks), and application (we secure your business data within our importing platform against unlawful entry).
Compliance with safety principles
Our Help Desk Migration service corresponds to upmost security standards, providing utmost greatest protection for your business data. We correspond to HIPAA, CCPA, PCI DSS Level 1, GDPR, and other required data security levels. And our extensive compliance set keeps getting enlarged.
What is the cost of your HelpShift to Freshservice data migration?
And now to the burning question. How much will it cost to switch from HelpShift to Freshservice? The cost will largely build upon the business data volume you need to migrate, the complexity of your specifications, and the features you’ll choose or customizations you’ll ask for. Run a Free Demo to test the Migration Wizard work and learn how much your data switch will cost.
Run a Demo to get the priceReviews helps us upgrade our solution: Several words from Help Desk Migration clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Complete HelpShift to Freshservice Import in a Few Clicks
Migrate your data from HelpShift to Freshservice easily without confusing from what really matters — working out your customers’ requests. Our tool handles all the work behind the scenes while you simply enjoy working with your selected platform.
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