Gladly to Freshservice data migration made painlessly
Encrypted chats, secure servers, newest authorization approaches
Automated method, never get downtime, no workflow breaks
Bargain charging to provide an opportunity + rate balance
Companies among many fields pick us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your replication by reviewing Source records, modus operandi, and apps. Examine data filtering and field matching to the Target. Produce a transfer plan, featuring the schedule and employee training.
Security and Compliance Review
Confirm data adheres to safety regulations. Set permissions and access settings to secure the transmit.
Migration
Data Mapping and Customization
Connect records fields amongst your Source and Target. Decide on pre-built custom settings from the list or discuss specific customization for the record transition.
Demo Migration
Start a free test Demo to see how the transmit app operates. Analyze outcomes and adapt mapping as needed.
Data Verification
Review all replicated data in the Target is accurate, fully captured, and appropriately organized.
Full Data Migration
Move all selected data, containing tickets, contacts, attachments, and linked information.
Delta Migration
Catch any new or updated data that tweaked for the time of the Full data transfer.
Interval Migration*
Data transfer can be paused and resumed to align with your schedule, with zero interruption. You can halt up to five instances for a duration of five days each, coordinated by our sales squad during business hours.
Post-Migration Phase
Go Live
Roll out the Target for all support reps. Deactivate the Source if required and ensure data backups.
What Types of Data Can You Migrate from Gladly to Freshservice ?
With our Migration app, you can efficiently import and export significant amount of different records entities to or from Gladly to Freshservice. Inspect the selection of records you can import making use of automation without extra assistance from tech support agents.
Do you require peculiar Gladly to Freshservice migration needs?
Schedule a call and tell us about a nonstandard data import.
| Gladly objects | Freshservice objects | |
|---|---|---|
| Help desk | ||
| Agents | Agents | |
| Customers | Requesters | |
| Conversations | Tickets | |
Why transfer with Help Desk Migration?
No downtime
Shift records smoothly - keep workflows on track and serve customers without hassle.Enhanced efficiency
Seamlessly move data and set up predefined and custom fields with the out-of-box Migration Wizard.Easy ticket movement
The Migration Wizard imports tickets and all linked records, keeping the data structure unaffected on the Target.Always here for you
Our support agents is set to navigate you via chat, email, or phone.Detailed replication planning
Managers will formulate a comprehensive plan for data import, ensuring a hassle-free process and safe data.Custom options available
Pick pre-built options or seek specific adjustments, and we'll confirm your data is preserved.
How Does Gladly to Freshservice Data Migration Go?
Our automated migration solution greenlights you export and import data in a few simple actions. However, if you have special demands or a non-standard data structure, feel free to choose a custom way.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Enhance Your Gladly to Freshservice Export
with These Functionalities
Have a automated data replication experience that aligns your business preferences. The Help Desk Migration service brings features to handle you to accomplish your help desk records movement in the secure and automated mode.
Choose a new tag to the migrated tickets
Are you going to use a existing help desk system during data migration? To get rid of mess, use tags to the imported tickets to highlight them from the existing ones.
Test drive our Demo with custom records by exporting 20 entities
Avoid any guessing. Prove that you recognize fully how the entities look like after you’ve migrated them. Help Desk Migration’s Demo with custom data allows you appoint 20 entities for a test transfer.
Transfer newest data first
Select this feature to move your most recent records in a chronological order, from most recent to oldest. This custom feature is exclusive to Full Migrations.
Don’t greenlight data migration to lead away you from your tasks
Our automated migration tool delivers a productive solution, whether you’re migrating your customer support operations from Gladly to Freshservice. With just a few clicks, your help desk platform will be ready to perform on a chosen system — no need to tolerate any stoppage!
Data import complies with security requirements
Help Desk Migration Wizard includes measures for ensuring your customer service data is safe throughout the import process. We keep supreme business records protection applying tried practices, including regulatory compliance, proper server safekeeping, and regular security analysis.
Go with the migration solution that customers recommend
With numerous goal-achieved data import and exports under our belt, Help Desk migration service has gained lots of service-connected awards and approving feedback. And our aim for quality does not finish there. We proceed to get better our Migration Wizard and deliver new features to include measures for ensuring we’re meeting nearly all of your data import needs.
Apply straightforward mapping to cover your most complex needs
Spare yourself the long-lasting work of adding not included data types or help desk data throughout Gladly to Freshservice migration. Our service enables you map fields and adjust your data import and export. You get to preserve the structure of your records with minimum job.
Select a fitting time for data migration
Begin by the help desk import anytime it fits into your workflow. Besides, our Delta migration opportunity will let you to migrate the most recently updated data entities once the historical customer support data was moved. Then, relax and let our Migration Wizard handle the rest.
Work with a support agents you can completely count on
Don't fret about experiencing hardships just as performing your Supported Platform migration. Allow Help Desk Migration customer service team examine your obstacle. With plenty of well-done data migration expertise, they can find an answer to any issue associated with your help desk data import or even offer guidance along the total data import.
Your Help Desk Data Import or Export is Protected at Every Step
Help Desk Migration app enables every migration options without compromising on safety. We commit to the fresh recommendations, make regular improvements, and unfailingly test all servers.
We apply a firm 2FA authentication policy
Help Desk Migration Wizard secured your records from unwanted acquiring access with two-factor authentication. Additionally, your company representatives can only import from Gladly records if they possess admin rights. With these safety measures arranged, you won’t have to worry about information leakage.
We apply Three-layer
We enable three layers of business records protection: physical (we take care of our data hosting facilities against any attacks), network (we take care of our networks against cyber harm), and app (we protect your business records within our importing and exporting service from prohibited log in).
We follow safety fundamentals
Help Desk Migration corresponds to top ranking security standards, ensuring maximum safety for your records. We are compatible with HIPAA, CCPA, PCI DSS Level 1, GDPR, and other major data protection levels. And our broad compliance list continues getting enlarged.
How much does Gladly to Freshservice data migration cost?
How much will you need to invest in the switch from Gladly to Freshservice? The cost will largely lean on the data volume you want to transfer, the complexity of your requirements, and the options you’ll use or custom work you’ll request. Start a Free Demo to check the Migration Wizard work and figure out how much your data switch will cost.
Run a Demo to get the priceFeedback helps us elevate our tool: Some thoughts from our clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
All-packed Gladly to Freshservice Import in a Few Clicks
Migrate your data from Gladly to Freshservice simply and without confusing your ultimate objective of putting right your customers’ matters.
Find out more guides about data migration
Willing to know more about help desk business records migration and support service advancement? Surf our help section.
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