eDesk to Help Scout data migration made simple
Encrypted conversations, safe servers, leading authorization mechanisms
Automated process, zero downtime, avoiding any workflow breaks
Flexible charging to ensure a function + cost balance
Companies among different fields trust us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Start your migration by assessing Source data, operations, and applications. Evaluate data cleansing and field mapping to the Target. Formulate a transmit approach, featuring the outline and customer service reps coaching.
Security and Compliance Review
Ensure data adheres to security standards. Grant permissions and access controls to safeguard the transfer.
Migration
Data Mapping and Customization
Map records fields between the Source and Target. Choose in-built custom settings from the menu or request distinct tailoring for the data transition.
Demo Migration
Initiate a test Demo to figure out how the transition service works. Check outcomes and change mapping as you wish.
Data Verification
Ensure all transferred data in the Target is genuine, complete, and adequately structured.
Full Data Migration
Migrate all chosen data, involving tickets, contacts, attachments, and related records.
Delta Migration
Capture any fresh or updated data that altered during the Full data transmit.
Interval Migration*
Data migration can be halted and restarted to accommodate your schedule, with no service disruption. You can stop up to five instances for five days each, adjusted by our sales squad during operating hours.
Post-Migration Phase
Go Live
Launch the Target for all users. Decommission the Source if necessary and protect data backups.
What Kind of Records Can You Migrate from eDesk to Help Scout ?
With our Migration service, you can painlessly import or export large volumes of varied records entities to or from eDesk to Help Scout. Examine the parameters of data entities you can import using automated tool without extra assistance from tech experts.
Do you have exclusive eDesk to Help Scout import demands?
Drop us a line for a personalized data import.
| eDesk objects | Help Scout objects | |
|---|---|---|
| Help desk | ||
| Users | Users | |
| Customers | Customers | |
| Threads | Conversations | |
Why migrate with Help Desk Migration?
Zero downtime
Migrate records effortlessly - preserve workflows running smoothly and assist customers without delays.Enhanced efficiency
Effortlessly transfer data and map standard and custom fields with the intelligent Migration Wizard.Streamlined ticket retrieval
The Migration Wizard transmits tickets and all associated records, ensuring the data structure intact on the Target.Dedicated support service
Our support team is ready to help you using chat, email, or phone.Comprehensive migration framework
Our team will develop a clear plan for data import, providing a smooth process and secure data.Pre-built options and customizations
Choose automated options or request personalization, and we'll ensure your data is correct.
How Does eDesk to Help Scout Data Migration Work?
Our automated migration tool allows you export and import records in five simple moves. If you’re dealing with a elaborate data structure, feel free to go with our tailored approach. We’re all set to comply with your non-standard requirements.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Boost Your eDesk to Help Scout Migrate
with These Options
Share a seamless data transfer experience that matches your company’s requirements. The Help Desk Migration service brings functions to aid you to accomplish your help desk data movement in the most suitable mode.
Skip attachments
Does your new help desk platform provide small data storage? Skip attachments, specially if your current support data drop none of its value without them. The data import time will drop considerably.
Add a additional tag to the imported tickets
Add more tags to the moved tickets — so, you won’t mess them with those existing. You may further sort the tickets by assigning tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Demo with custom data: Select 20 entities for import
Don’t take any chances. Ensure you know absolutely what the entities settle after you’ve moved them. Help Desk Migration’s Demo with custom data allows you select 20 entities for a test export.
Migrate newest data first
Choose this option to import your most recent records in a chronological flow, from newest to oldest. This out-of-the-box feature is exclusive to Full Migrations.
Don’t let data migration to distract you from your tasks
Our automated migration service offers an efficient solution, whether you’re migrating your customer support operations from eDesk to Help Scout. With just a couple of clicks, your support service solution will be ready to perform on a selected platform — no need to suffer any interruption!
Data migration with security standards
The Migration Wizard will take care of your data security during all phases of the migration process. To confirm the maximal guard of your data whether they are in import or at rest, we apply established procedures. Here is contained controlling regular security analysis, retaining our servers guarded, complying with several regulations, and more.
Choose the migration tool that customers praise
A collection of outstanding data migrations and lots of awards and gratifying feedback can vouch for the quality of Help Desk migration service. And our aspiration for quality does not cease there. Because Help Desk Migration's calling is to include most of your import and export requests, we keep getting better our tool and regularly strengthen it with novel features.
Enjoy comprehensive mapping to deal with all your needs
Set yourself free from the laborious mission of adding nonexistent data types or records during eDesk to Help Scout migration. So now you can map starting and custom fields, or otherwise modify your data migration right in our Migration Wizard. This will leave unchanged the native structure of your records simply on your side.
Choose a suitable time for data migration
Choose the most suitable time to set up and start the help desk data import process. Get going by exporting historical data and later go for the Delta feature to import your freshly changed data entities. Then, relax and empower our migration service make the rest.
Work with a support team you can completely rely on
Don’t worry about dealing with hardships just as doing your Supported Platform data import and export. Permit Help Desk Migration support pros study your problem. With multiple well-done data export/import mastery, they can settle any hardship connected with your help desk migration or even supply guidance during the entire data import.
Your Help Desk Data Migration is Protected at Each Stage
Employing Help Desk Migration solution, don't worry about security of critical records. We commit to the recent recommendations, run proper improvements, and invariably examine all servers.
We use a strict 2FA access policy
Our Migration Wizard applies 2FA access. Besides, only your agents with admin access rights can export your eDesk information. United, these safeguards prevent the dangers of information leakage.
We use Three-layer
Help Desk Migration comes with 3 layers of records protection. At the physical level, we cover our hosting equipment from any attacks. At the application layer, we prevent any forbidden entry to your business records on our service. And, last but not least, on the network level, we secure our networks against digital attacks.
We comply with security regulations
We secure your business data based on all required security fundamentals. Our Help Desk Migration service has an comprehensive portfolio of compliance, and we continue growing it. These days, we correspond to GDPR, CCPA, HIPAA, PCI (Level 1), and other data safety levels.
How much does eDesk to Help Scout data migration cost?
How much will you need to invest in the switch from eDesk to Help Scout? The cost will largely build upon the data volume you require to move, the complexity of your demands, and the options you’ll select or customizations you’ll inquire. Start a Free Demo to check the Migration Wizard performance and figure out how much your migration will cost.
Run a Demo to get the priceFeedback encourages us upgrade our solution: Some thoughts from our clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Find out the way to prepare for Help Scout data migration
Prepare for Help Scout data migration by checking an in-depth step-by-step guide
Full eDesk to Help Scout Import in a Couple Clicks
Migrate your records from eDesk to Help Scout easily and without disorganizing your highest objective of solving your clients’ issues.
More helpful insights about data import
Interested to get more? Our knowledge base is constantly updating information on customer service improvement and help desk platforms import and export. Check it out!
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