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eDesk by xSellco to Help Scout
migration serviceHelp Desk Migration partner of Help Scout

Effortless , no special know how or coding required. A complete eDesk by xSellco to Help Scout data migration software.

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Your best tool for eDesk by xSellco to Help Scout data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and code development processes. Just decide on the records you need to migrate and set off with the transition when comfortable.
Effortless transition process
No special expertise needed. Just choose what data will go to the new platform and see the miracle happening.
Record structure maintenance
Migrate your help desk records in full to ensure that no ticket has lost critical customer service information.
Effortless procedure

You don’t have to bother about coding or constantly control each record moved.

Just link both platforms, tick what you need to migrate and allow the Migration Wizard deal with the remainder.

Starting from the ticket requester to every comment author, your entire database will keep their prior connections maintained.

You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will be waiting for you how you left it.

Data safety is priority

You data is everything which is why we designed a method that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

Data mapping

Choose records that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select anything you might ever need.

Efficient out-of-the-box solution

In just a few clicks it will be possible to choose the data arrangement, when it starts, and how.

Our developers took customer experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Great service first

Outside of producing great customer support services, we always aim to develop our customer service.

As a team, we want you to experience best possible service, which is why we are always making great strides to improve the core experience.


Reasons to use Help Desk Migration to migrate data from eDesk by xSellco to Help Scout

Castle gates

Strong security of your information

The migration is done over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the records end up in the right places in Help Scout.

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Maintained connection between object and people

When migrating your data from eDesk by xSellco to Help Scout we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from eDesk by xSellco to Help Scout

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from eDesk by xSellco to Help Scout work

  • Prepare

    Start off by setting up Agent profiles and all essential custom fields in your new help desk. Now, get started on migrating your data from eDesk by xSellco to Help Scout.

  • Fill in the form with required credentials to make it possible for our data migration tool to access information from your current help desk.

  • Do the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Select the data you need to migrate and set the ticket fields mapping, so the data could be moved according to your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Help Scout all data

    When everything's tested out, determine a quiet time with the least load on the support staff and start migrating from eDesk by xSellco to Help Scout.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

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Migrate the data all by yourself

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Let a professional perform your Help Scout import

Our staff would be more than happy to perform a customized migration if you have special demands.
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