Trusted eDesk to Freshservice data migration services
Encrypted dialogues, secured servers, newest authorization methods
Automated method, don't have downtime, reduced workflow pauses
Deal pricing to provide a function + charge balance
We’ve gained the authority of companies across sectors
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your transmit by reviewing Source data, workflows, and apps. Evaluate data cleansing and field matching to the Target. Create a transition scenario, featuring the schedule and employee coaching.
Security and Compliance Review
Ensure data complies with safety regulations. Establish permissions and access settings to secure the transfer.
Migration
Data Mapping and Customization
Map data fields amongst the Source and Target. Pick pre-built custom settings from the menu or discuss distinct personalization for the data transition.
Demo Migration
Perform a free trial Demo to view how the transition tool functions. Check outcomes and adapt settings as required.
Data Verification
Check all moved data in the Target is correct, fully captured, and appropriately structured.
Full Data Migration
Move all required data, containing tickets, contacts, attachments, and closely connected information.
Delta Migration
Catch any newest or updated data that altered at the time of the Full data transition.
Interval Migration*
Data transfer can be interrupted and continued to accommodate your timeline, with zero interruption. You can stop up to five instances for a duration of five days each, adjusted by our sales crew during business hours.
Post-Migration Phase
Go Live
Launch the Target for all reps. Deactivate the Source if necessary and secure data backups.
What Records Can You Import from eDesk to Freshservice ?
With our Migration tool, you can effortlessly import or export sizable portions of varied records entities to or from eDesk to Freshservice. Review the selection of record types you can import making use of automation by yourself from tech pros.
Do you look for distinguishing eDesk to Freshservice import or export requirements?
Let us know you need a unique data import.
| eDesk objects | Freshservice objects | |
|---|---|---|
| Help desk | ||
| Users | Agents | |
| Customers | Requesters | |
| Threads | Tickets | |
Why transfer with Help Desk Migration?
No downtime
Import data smoothly - maintain workflows intact and help customers without hassle.Enhanced efficiency
Effortlessly shift data and set up standard and personalized fields with the secure Migration Wizard.Streamlined ticket transmiting
The Migration Wizard transfers tickets and all connected records, maintaining the data structure unalterred on the Target.Dedicated support service
Our support team is available to navigate you through chat, email, or phone.Comprehensive import strategy
Managers will establish a comprehensive plan for data import, guaranteeing a seamless process and protected data.Custom options available
Decide on pre-designed options or seek personalization, and we'll verify your data is precise.
How Does eDesk to Freshservice Data Migration Make It?
Our automated migration tool empowers you export and import records in a few simple actions. However, if you have unique needs or a distinct data structure, feel free to select a custom route.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Enhance Your eDesk to Freshservice Import
with These Functionalities
Share a smooth data transmition experience that aligns your business needs. The Help Desk Migration service brings functions to aid you to achieve your support service data import in the secure and automated route.
Skip attachments
Does your destination help desk solution present definite data storage? Omit attachments, specially if your current data drop none of its value without them. The migration time will shorten considerably.
Add a extra tag to the exported tickets
Are you going to work a current help desk platform during data export? To get rid of mess, take advantage of extra tags to the exported tickets to identify them from the existing ones.
Test drive our Demo with custom records by importing 20 entities
If you require to check how handpicked entities will look like in the targeted help desk solution, schedule this free custom Demo and choose 20 entities for a free test.
Migrate newest records first
Choose this option to move your newest records in a chronological flow, from newest to oldest. This out-of-the-box option is applicable to Full Migrations.
Don’t allow data migration to mislead you from your tasks
Our automated migration tool provides an effective solution, whether you’re importing your help desk operations from eDesk to Freshservice. With just a few clicks, your support service solution will be up and running on a targeted solution — no need to bear any interruption!
Data import meets security standards
Our Migration Wizard includes measures for ensuring your customer service data is safe throughout the import process. To confirm the utmost guard of your records whether they are in import or at rest, we use tested practices. Here is included running constant security analysis, retaining our servers secured, obeying different commands, and more.
Move ahead with the migration app that customers praise
Lots of outstanding data imports and plenty of awards and inspiring mentions can assure the high quality of Help Desk migration service. What’s more, we keep improving. We go ahead to develop our app and deliver useful functioning to cover we’re covering nearly all of your data import needs.
Enjoy easy mapping to handle all your needs
Our app will rescue you from copy-pasting records or making wanted record types during eDesk to Freshservice migration. So now you can map starting and custom-made data fields, or otherwise modify your data import and export right away our migration service. This will retain the native structure of your data with no effort on your part.
Select a appropriate time for data migration
Begin by the help desk import anytime it fits into your business processes. Begin by migrating historical data and later set up the Delta migration opportunity to migrate your most recently changed data. Then, relax and greenlight our migration app make the rest.
Work with a support team you can fully count on
Don't fret about trying to cope with hardships just as performing your Supported Platform data migration. Greenlight Help Desk Migration customer support team explore your obstacle. With lots of successful data export/import mastery, they can find an answer to any task related to your customer support migration or even provide help during the complete data migration.
Your Help Desk Data Import is the Whole Way Along
Help Desk Migration service offers every import functions with no compromising on safety. We commit to the up-to-date standards, run regular updates, and invariably audit all servers.
We use a rigid 2FA access policy
Our Migration Wizard takes advantage of 2FA access. Additionally, users can only import from eDesk records if they got admin access. United, these safety measures eliminate the risk of data leakage.
3-level business data safety
Help Desk Migration provides three layers of business data safety. At the physical layer, we cover our hosting equipment from logical and physical breach. At the application layer, we exclude any unlawful access to your business data on our platform. And, last but not least, on the network layer, we secure our networks from cyber abuse.
We satisfy protection fundamentals
We protect your data based on all major security principles. Help Desk Migration holds an comprehensive list of compliance, and we keep growing it. These days, we are compliant with GDPR, CCPA, HIPAA, PCI (Level 1), and other data safety standards.
How much does eDesk to Freshservice data migration cost?
How much will you need to invest in the switch from eDesk to Freshservice? The price will largely build upon the records volume you want to move, the complexity of your demands, and the options you’ll choose or customizations you’ll request. Start a Free Demo to test the Migration Wizard work and learn how much your data transfer will cost.
Run a Demo to get the priceFeedback motivates us elevate our solution: Few words from our clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Find out the way to prepare for Freshservice data migration
Prepare for Freshservice data migration by checking an in-depth step-by-step guide
Full eDesk to Freshservice Migration in Several Clicks
Migrate your business data from eDesk to Freshservice smoothly and with no disorganizing your supreme mission of dealing with your clients’ inquiries.
Find out more information about data import and export
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