Database to Freshservice data migration done automatedly
Encoded conversations, safe servers, leading authorization methods
Automated approach, zero time-out, no workflow drops
Fair charging to deliver an opportunity + charge balance
We’ve earned the trust of brands among areas
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Begin your migration by evaluating Source records, workflows, and integrations. Examine data filtering and field matching to the Target. Produce a movement approach, that covers the timeline and support reps training.
Security and Compliance Review
Make sure data adheres to security protocols. Set permissions and access settings to protect the transmit.
Migration
Data Mapping and Customization
Match records fields amid your Source and Target. Select automated custom options from the list or discuss specific tailoring for the record movement.
Demo Migration
Carry out a test Demo to check how the transmit tool operates. Analyze results and tweak mapping as you wish.
Data Verification
Verify all transferred records in the Target is accurate, fully captured, and properly organized.
Full Data Migration
Shift all selected records, involving tickets, contacts, attachments, and correlated data.
Delta Migration
Net any new or updated records that tweaked at the time of the Full data migration.
Interval Migration*
Data replication can be paused and restarted to align with your outline, with no downtime. You can halt up to five times for a duration of five days each, coordinated by our sales team during operating hours.
Post-Migration Phase
Go Live
Present the Target for all users. Disable the Source if required and secure data backups.
What Sorts of Data Can You Import from Database to Freshservice ?
With Help Desk Migration service, you can smoothly import and export big amount of different data types to or from Database to Freshservice. Inspect the selection of data entities you can migrate implementing automation without extra assistance from tech representatives.
Do you need exclusive Database to Freshservice import needs?
Let's discuss your requirements for a nonstandard data import.
| Database entities | Freshservice entities | |
|---|---|---|
| Help desk | ||
| Groups | Groups | |
| Staffs | Agents | |
| Companies | Departments | |
| Contacts | Requesters | |
| Tickets | Tickets | |
| Knowledge Base | ||
| Categories | Categories | |
| Sections | Folders | |
| Articles | Articles | |
Why transmit with Help Desk Migration?
Without downtime
Transfer records effortlessly - keep workflows efficient and serve customers without hassle.Increased efficiency
Quickly transfer data and configure predefined and tailored fields with the out-of-box Migration Wizard.Seamless ticket retrieval
The Migration Wizard migrates tickets and all associated data, keeping the data structure consistent on the Target.Expert support
Our support crew is ready to help you via chat, email, or phone.Effective migration framework
Our migration experts will develop a detailed plan for data import, ensuring a seamless process and safe data.Flexible customizations
Select pre-built options or ask for specific adjustments, and we'll make sure your data is preserved.
How Database to Freshservice Data Migration Works
Our automated migration app allows you import and export data in a few simple steps. However, if you have distinct demands or a special data structure, feel free to choose a custom mode.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Elevate Your Database to Freshservice Migrate
with These Options
Leverage a seamless data transfer experience that aligns your business preferences. The Help Desk Migration service offers features to help you to accomplish your customer service records transmitting in the automated and secure mode.
Apply a new tag to the imported tickets
Are you going to use a source help desk tool during data migration? To reduce mess, add tags to the exported tickets to identify them from the remaining ones.
Put mind to your core processes. We'll do the heavy lifting
Our automated migration tool offers an efficient solution, whether you’re importing your help desk operations from Database to Freshservice. With just a few clicks, your help desk system will be up and running on a future platform — no need to tolerate any break!
Data import and export with security standards
Help Desk Migration Wizard handles your customer service data is safe throughout the migration process. To provide the maximum protection of your data whether they are in import or at rest, we apply proven practices. These contain handling frequent security analysis, keeping our servers safe, obeying several directs, and more.
Use the migration tool that clients recommend
With a plenty of efficient data imports under our belt, Help Desk migration service has earned lots of service-linked awards and approving feedback. And our pursuit of excellence does not drop there. For our purpose is to cover nearly all of your import and export needs, we remain getting better our solution and oftentimes strengthen it with fresh capabilities.
Benefit from comprehensive mapping to deal with your most complex needs
Spare yourself the long-lasting mission of adding missing record types or help desk data along Database to Freshservice migration. So now you can map typical and custom-made fields, or otherwise tailor your data import right away our tool. You retain the system of your data with minor job.
Pick a suitable time for data import
Start by the help desk data migration whenever it fits into your schedule. Start by exporting historical records and continue with go for the Delta migration function to migrate your most recently changed tickets. Then, relax and allow our migration app take care of the rest.
Work with a support pros you can completely depend on
Don't fret about having challenges when performing your Supported Platform data import and export. Our support pros is up for it to assist you with any problems. With lots of successful data migration involvement, they can settle any issue connected with your help desk data import or even present guidance throughout the complete data import.
Your Help Desk Data Import is Secured at Every Stage
Help Desk Migration tool enables endless migration features without compromising on security. We commit to the up-to-date standards, make frequent updates, and consistently examine all facilities.
We employ a strict two-factor authentication policy
Help Desk Migration Wizard uses two-factor authentication. On top of that, users can only migrate Database records if they have admin rights. Together, these security measures terminate the risk of information leakage.
We employ Three-layer
We enable three levels of data security: physical (we secure our data hosting facilities against any intrusion), network (we protect our networks against cyber attacks), and application (we protect your business data within our importing and exporting solution from forbidden log in).
We meet security principles
Help Desk Migration service accomplishes to upmost security standards, providing maximum safety for your business records. We are compliant with HIPAA, CCPA, PCI DSS Level 1, GDPR, and other crucial data security principles. And our broad compliance portfolio is getting enlarged.
What is the cost of your Database to Freshservice data migration?
And now to the burning question. How much will it cost to switch from Database to Freshservice? The cost will mostly lean on the business data volume you need to transfer, the complexity of your requirements, and the features you’ll use or customizations you’ll inquire. Run a Free Demo to test the Migration Wizard work and learn how much your data transfer will cost.
Run a Demo to get the priceReviews encourages us upgrade our tool: Several thoughts from our customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Packed Database to Freshservice Import in a Couple Clicks
Import your data from Database to Freshservice conveniently and without confusing your ultimate objective of putting right your clients’ issues.
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